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Job Description
Job Summary
The purpose of this position is to provide exceptional customer support to water utility customers by addressing inquiries, resolving issues and delivering positive customer experience. This role involves interacting with city employees, citizens and business owners in person and over the phone to take payments, set up service orders and process service activation and/or termination requests. Employees must be able to manage multiple priorities, maintain focus with attention to detail and accuracy, while working both individually and as part of a team.
Essential Job Functions
Customer Service: Serve customers in person at drive-through and front counter, and over the phone. Analyze water consumption and billing data to resolve concerns. Act as a liaison between the City of Grand Prairie and customers to address water and wastewater-related inquiries. Resolve customer complaints and forward escalated matters to appropriate personnel.
Payment Processing and Arrangements: Collect and ensure accurate processing of payments including credit card and cash transactions. Perform daily reconciliation of payments with verification of cash drawer and preparation of daily financial reports. Provide information and negotiate payment arrangements and deadlines for customers facing financial difficulties.
Administrative: Maintain accurate records related to customer interactions and payment transactions, including forms and documents. Ensure compliance with financial policies and procedures.
Other Duties: Perform all other duties as assigned by a supervisor/manager within your department/division.
Minimum Qualifications
•Education: High school diploma or GED.
•Experience: 1 year of related experience.
•Licenses: Valid Driver's License required
•Certifications Required: None.
Closing Date/Time: 4/8/2025 5:00 PM Central -
Special Instructions
4/8/2025 5:00 PM Central -
ABOUT THE COMPANY
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City of Grand Prairie
Show moreWelcome to the City of Grand Prairie! We Live Life Grand here – about 200,640 residents call Grand Prairie home, and we’re still growing. Grand Prairie is the 16th largest city in Texas and the 125th largest city in the United States, but we still have small town values. We are rated the #1 Best Place to Retire in the U.S., 2nd Happiest City in Texas, 5th Best City for First-Time Home Buyers in Texas, 7th Safest Large City in Texas, and in the Top 50 U.S. Best Place to
Raise a Family!We have attractions that draw almost 10 million visitors a year to:
- Epic Waters Indoor Water Park showcasing 80,000 square feet of year-round water fun referred to as a “cruise ship on land”
- The Summit Active Adult Center with state-of-the-art fitness training, indoor infinity edge pool with lap lanes and exercise vortex, theater, game room, sauna
- PlayGrand Adventures (10-acre, all-accessible playground) is an exciting opportunity to provide a safe and fun playground experience for all ages and abilities (open late 2019)
- Firehouse Gastro Park restaurant downtown (conversion of historic Firehouse #1)
- Lone Star Park Thoroughbred Horse Race Track
- The Theatre at Grand Prairie concert venue
- Historic Uptown Theater in downtown
- IKEA, Living Spaces and the Premium Outlet Mall
- Traders Village
- Lake Joe Pool
- Ripley’s Believe It Or Not! And Palace of Wax
- Epic Central Park, a 172-acre park with five lakes, a Grand Lawn amphitheater, trails and a water and light show
- Chicken N’ Pickle
- Bolder Adventure Park
- The Epic Arts, Fitness and Entertainment Center with $1 million in cardio and strength training equipment, indoor walking/jogging track, group fitness and more
Grand Prairie recently welcomed more than 50 new restaurants and retail stores along SH 161, and development continues at a brisk pace. The city offers a vibrant lifestyle, with the best parks in the nation, more amenities than most, affordable to affluent housing and friendly neighbors.
City employees work hard to ensure Grand Prairie is known as an organization that creates Raving Fans by delivering world-class service. Our employee family and elected officials constantly live our values, aggressively move toward our vision and are always looking for ways to make the business of running a city even better.The hard work, positive input and optimism of all our city employees all play a key role in our success. We look forward to you joining our
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