Guest Services-Winona Pool-Seasonal

Job Summary:

Facilitates front-line operations at the Winona Pool by greeting guests and performing quality customer service to guests and assisting them as needed. Must be available to work some evenings, weekend and holiday hours. The salary range for this position is $14.81- $18.36, depending on qualifications and experience. This opportunity will remain open until filled.

Essential Functions:

• Enhances Winona image and ensures a quality visit to Winona guests.
• Greets and admits guests, collects fees, and communicates effectively and professionally with guests and staff at all times concerning day to day operations and information sharing.
• Conducts self in a manner consistent with City of Loveland core values and organizational expectations.
• Prepares shift deposits and cash drawer at beginning/end of shift following established guidelines.
• Provides general facility use instructions, enforces facility policies/rules by informing guests of existing policies.
• Notifies supervisory personnel when issues arise.
• Assists with maintenance of various records and oversees lost and found items through documentation.
• Responsible for general upkeep and security of the bath house by cleaning, maintaining and stocking supplies daily.
• Reports mechanical malfunctions to supervisory personnel.
• Assists guests with special needs to improve quality of their visit.
• Resolves administrative concerns by applying appropriate policies and procedures through positive interaction and involvement with Facility Management Team and public.

Other Job Functions:

• May be required to cross-train in other areas.
• Performs other duties as assigned.

Qualifications:

• Minimum age of 14 required at time of hire.
• Experience in cash handling, cash register operations and customer relations in a fast-paced environment preferred.
• Prior janitorial experience in a public facility preferred.

Certifications:

• Current First Aid and CPR certifications preferred.

Knowledge, Skills, and Abilities:

• Must communicate effectively and professionally with staff and guests at all times concerning day to day operations and information sharing.
• Must follow written and verbal direction.
• Complete fee transactions quickly and accurately, prepare daily cash reports using math principles.
• Learn and operate cash register system.
• Perform job duties during peak periods of time when customer service activity is fast paced and intense and during relaxed periods.

Physical Demands and Working Conditions:

• Frequent light to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
• Frequent exposure to heat and noise along with working outside in the elements.
• Occasional e xposure to hazards that are predictable or well protected against.

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Non-Benefit Eligible Benefits Package Includes:

• Retirement - 457 Plan (employee funded plan)
• Medical Leave - Accrue 1 hour of leave per 30 hours worked (up to 48 hours)

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation. Learn more about your right to work. Visit E-Verify.gov for more information.

Employment offers will be conditional on the successful completion of a background check including a criminal sex offender search.

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• City of Loveland

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