Administrative Support Specialist

Summary

ABOUT THE DEPARTMENT:
Deschutes County Health Services supports over 400 staff in Behavioral and Public Health programs working to promote and protect the health and safety of the community in a broad variety of community based settings.

The Deschutes County Intellectual and Developmental Disabilities Program (IDD) is the Community Developmental Disabilities Program (CDDP) providing case management and other IDD-related services for Deschutes County. By joining the IDD Program, you would be joining a team committed to putting the individual in the center of planning, and to developing and maintaining collaborative partnerships throughout the community, which results in better access to various features of our beautiful community so that people with IDD can have full lives.

To hear from staff about working at Deschutes County Behavioral Health, please click HERE.

ABOUT THE COUNTY:
We know where you choose to live, work and play matters. Deschutes County is one of the largest employers in Central Oregon and the largest municipal government in the region. Our dedicated and passionate workforce of more than 1,250 employees provide County services in a number of departments, divisions, and offices.

Located in the heart of Central Oregon, between the towering Cascade Mountain Range to the west and the high desert plateau to the east, Deschutes County is the outdoor recreation capital of Oregon. We enjoy a renowned quality of life, with big-city opportunities and small-town neighborhoods.

We hope you’ll consider joining our talented team.

ABOUT THE JOB:
Deschutes County is accepting applications for a full-time Administrative Support Specialist in the Intellectual/Developmental Disabilities Program Division of the Health Services Department. The Specialist provides a critical administrative function to the oversight and coordination of applications for services and medical record requests. This position serves a vital role in working collaboratively with Eligibility Specialists as well as direct collaboration with the applicant and/or their family.

This position is primarily based in Redmond, though travel within Deschutes County may be required on occasion. This position may be eligible for some remote work as allowed by policy and approved by the supervisor.

Key Responsibilities:

• Applies informed independent judgment to resolving problems, analyzing data and making determinations based on state and local policy.
• Oversight and responsibility for all medical records requests.
• Involvement in special projects and quality assurance.
• Takes notes, tracks action items and works collaboratively to assess, report, communicate and address program metrics.
• Provides administrative management of sensitive and confidential issues.
• Adherence to and knowledge of ODDS Eligibility requirements and Intake Process.
• Facilitating a person-centered application process with community members and community partners.

What You Will Bring:
Knowledge of or experience with:

• Oregon’s Intellectual/Developmental Disabilities service delivery system.
• Medical records requests.
• Various computer programs including, but not limited to, Electronic Health Records (EHR) systems, Excel, Word, PowerPoint, etc.
• Providing feedback to colleagues; excellent communication and interpersonal skills.
• Courteous, professional and timely in working with the public, in person and over the telephone.
• Application of ODDS guidelines, OARs and Transmittals as they relate to the application process.

Skill in:

• Ability to work independently as well as in a team.
• Recognize problems, define pertinent issues, and determine and propose effective solutions.
• Strong time management skills, to include organization, prioritization, goal setting, planning and delegation.
• Clear written and verbal communication.
• Attention to detail and ability to decipher, apply and communicate rule language and instructional updates from state contractor.
• Creating professional documents and correspondence with instructions.
• Working in multiple databases, analyzing data and prioritizing multiple tasks, projects and demands.

*This posting is not meant to be an all-inclusive list of duties and responsibilities, but rather constitutes a general definition of the position's scope and function.

Notification to all candidates will be sent via email and/or text only. Please opt in for text messaging or check your email and your Governmentjobs.com account for application status.

Review the full job description by clicking HERE.

Compensation

$4,366.86 to $5,851.99 per month for a 172.67 hour work month. Excellent County benefit package when eligible. This union-represented position is available immediately.

BENEFITS:
Our robust health plan is offered at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents, which includes an innovative on-site clinic, pharmacy, and wellness and wellbeing services. Additionally, we include life insurance, retirement (PERS), generous paid time-off (14-18 hours/month to start, pro-rated for part-time), holidays, and professional development opportunities. Please click HERE for full benefit details.

Minimum Qualifications

• High school diploma or GED equivalent;
• AND four (4) years of administrative support experience;
• OR any equivalent combination of training, education, and experience that provides the required skills and knowledge to perform the essential functions of the job.

Preferred Qualifications :

• Experience working with EHR (Electronic Health Records) or processing medical records requests.
• Professional knowledge of Oregon’s Intellectual/Developmental Disabilities service delivery system.
• Bilingual in English and Spanish.

Necessary Special Requirements

Driving is a requirement for this position. Possession of or ability to obtain a valid Oregon driver's license within 30 days of hire date. The employment offer will be contingent upon presentation of an acceptable and verifiable driver's license, pre-employment screening for criminal history, driving history, and controlled substances (NOTE: Positive test results for marijuana use may result in rescission of a contingent offer of employment). This screening must be completed with satisfactory findings in order for a formal offer of employment to be extended.

Must have dependable transportation and be able and willing to drive throughout Deschutes County in sometimes adverse weather conditions.

NOTE: Per OAR 407-007-0000 to 407-007-0100 this position requires a Criminal Background check through the State Background Check Unit/Orchards, which may also include being fingerprinted. These rules provide for the reasonable screening under ORS 181A.195, 181A.200, 409.027 AND 413.036 of the County’s employees to determine if they have a history of specific criminal behavior identified in federal or state law or rules such that they should not be allowed to work, be employed, or perform in positions covered by these rules. Please click HERE to review Criminal Records Check Rules. All offers of employment for this position are contingent upon the candidate receiving final approval from the State Background Check Unit/Orchards to work in this position.

Must be willing to work a flexible schedule when necessary, to meet client and department needs.

Excellent County benefit package when eligible.
Deschutes Countyoffers eligible employeesa comprehensive healthcare package that covers medical, prescription, dental, and vision coverage at a minimal cost of $95 per month for employee only or $116 per month for employee plus dependents. Coverage becomes effective the first of the month following1month of employment. Included in the health care package is the Deschutes Onsite Clinic (DOC), which provides a wide range of health, wellness, and primary care services to employees and their dependents. The DOC offers convenient hours and no out-of-pocket costs to patients. The DOC Pharmacy is a full service pharmacy available to employees and dependents to have their prescriptions filled at a discounted co-pay. In addition to the health care package, DeschutesCounty provides a generous and comprehensive benefits program to eligible employees.

Employer paid benefit offerings include:

• Life Insurance for employee and dependents
• Accidental Death and Dismemberment Insurance
• Long-term Disability Insurance
• Employee Assistance Program
• Retirement Program through Oregon PERS
• Time Management Leave

Employee paid voluntary benefit offerings include:

• 125 Flexible Spending Program
• 457 Deferred Compensation Program
• Supplemental Life and Accident Insurance

To learn more about Deschutes County's generous benefit offerings, please visit www.deschutes.org/hr and click on Employee Benefits.

Closing Date/Time: 4/9/2025 11:59 PM Pacific

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• Deschutes County

• 541-388-6553

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