Customer Service Specialist

Full-time position available with the Neighborhood Services Department, 311 Division, located at 414 E 12th St.
Salary Range: $19.27-$29.39/hour
Normal Work Days/Hours: Monday-Friday 8:00 a.m.-7:00 p.m. *Full-time telework available after 12 week training session
Application Deadline Date: April 11, 2025


Responsibilities

• Communicate directly with callers in a professional and courteous manner.
• Receive telephone calls using automatic call distribution system and computer-based work management system to create service requests, provide residents updates on services requested, and answer questions.
• Perform accurate data entry functions by entering required information into computer systems; enter, retrieve, review or modify information in computer database; verify accuracy of entered data and makes corrections.
• Research requests, problems and complaints and initiate appropriate action; generate service requests to resolve issues; locate and contact appropriate personnel in other City agencies/departments for information or assistance with problem resolution; refer problems to other departments/individuals as appropriate.
• Provide information and assistance related to City services/activities, procedures, documentation, or other issues; respond to questions, complaints, or requests for service; use all available resources to determine proper response and to provide accurate information to inquiries.
• Communicate with supervisor, employees, other departments, City officials, residents, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Assist in training employees on the various department systems and on policies and procedures for the City's departments.
• Performs other related duties as required.

Qualifications

REQUIRES high school graduation and 3 years of public or private sector experience in customer service work at the level of Customer Service Representative or higher; OR an equivalent combination of education and responsible customer service experience at the level of Customer Service Representative or higher. Preference for candidates with animal control call experience.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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