IT Supervisor

Minimum Qualifications
Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university plus one (1) year of leadership or supervisory experience in a field related to the job.
• Experience may substitute for education up to four (4) years

Licenses and Certifications Required:

• None.

Notes to Applicants
DEPARTMENT OVERVIEW :
Please learn more about our department and how we serve our community: What does the Watershed Protection Department do?

POSITION OVERVIEW :
The Watershed Protection Department is funded through a Drainage Utility Charge. The charge is calculated using a formula based on each property’s total and percentage of impervious cover. A team consisting of IT Application Analysts and IT Geospatial Analysts administer the drainage charge by reviewing, editing, and maintaining the Geospatial database and ensuring that the data is connected to Austin Energy’s Customer Care and Billing system. The team performs review requests from customers and ensures accurate implementation of the drainage charge. The team consists entirely of IT specialists and therefore needs an IT Supervisor to manage this team. The IT Supervisor will manage a team of 6 staff members and will report directly to IT Manager.

BENEFITS :
Working with the City of Austin provides a number of health and welfare benefits such as low-cost medical, dental, vision, paid leave time, a highly competitive retirement plan, career development opportunities and more. Please click here for more information.

CRIMINAL BACKGROUND INVESTIGATION :
Job Offer is contingent on passing a Criminal Background Investigation.

TRAVEL :
If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

ASSESSMENTS :
The candidate selected to interview may be subject to pre-employment screening assessment(s) to evaluate skill levels and competencies required for this position.

EDUCATION :
Verification of education will be conducted on the top candidate.

ABOUT YOUR EMPLOYMENT APPLICATION (Please read carefully):
When completing the City of Austin Employment Application:

• Include details on the application or prior or current work history with the City of Austin.
• A cover letter and resume must be submitted with the employment application but does not substitute for a complete employment application.
• A detailed and complete employment application will help us better evaluate your qualifications and will be used to determine salary if you are selected for this position.
• Include any previous employment that you wish to be considered as part of your qualifications and relevant experience.
• Your work history must include employer name and address, job title, supervisor’s name and phone number, the month and year of employment and detailed description of the work you performed. We do not accept “See Resume” and your application will be considered incomplete.
• Any relevant work history on the resume must be reflected in the employment application in order to be considered.

Pay Range
$37.63 - $47.98
Hours
40 hours per week, Monday - Friday with the ability for a 60% telework schedule per week after initial training period. Exceptions may apply subject to the business needs of the department.

May require working outside of normal business hours, including emergency events, evenings, weekends, and holidays as dictated by business needs.
Job Close Date 04/17/2025 Type of Posting External Department Watershed Protection Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 505 Barton Springs Road, Austin, TX 78704 Preferred Qualifications

• Experience with Esri’s ArcGIS product suite.
• Experience with a Utility Billing system, such as Austin Energy’s Customer Care and Billing system.
• Experience documenting technical processes, workflows, SOPs, or data standards.
• Experience with laws and regulations relating to utility charges.
• Experience providing leadership in a professional environment.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Provides technical leadership integrating existing or new information system technologies Coordinates and participates with other City departments, project teams, and agencies Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service Guides and trains staff on work procedures and operating instructions Develops and prepares management and productivity reports, studies, and analyses Assists with the preparation of operating budgets and reviews on going expenditures Assists with the development of short and long range goals and monitors performance results Prepares, reviews and approves documentation for procurement Ensures compliance with city of Austin personnel, security and department procedures Researches commercial products for possible use

Responsibilities- Supervision and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of budget processes
• Knowledge of current IT systems and data systems technology, security, operations and practices
• Knowledge of management and supervisory principles and practices
• Skills in organizing work effectively and efficiently
• Skill in understanding the organization and operation of the city and departments as necessary
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
• Ability to read and interpret standard accounting and financial reports
• Ability to conduct research and analyze and interpret research findings
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
• Ability to assign and direct the work activities of assigned personnel
• Ability to understand complex program structure, strong analysis and problem solving skills
• Ability to communicate effectively, both orally and in writing

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.
Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications require graduation with a Bachelor's degree from an accredited college or university plus one (1) year of leadership or supervisory experience in a field related to the job. Experience may substitute for education up to four (4) years. Do you meet the minimum qualifications as described?

• Yes
• No

* This position requires a criminal background check. By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Background Investigation (CBI) to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation (CBI).

* Please describe your experience with Esri's ArcGIS product suite, including specific softwareapplications, job duties, tasks completed, and length of experience.
(Open Ended Question)
* Please describe your experience with a Utility Customer Care and billing system.
(Open Ended Question)
* Please describe your experience with technical writing, documenting standard operating procedures (SOPs) processes, workflows, or data standards.
(Open Ended Question)
* Please describe your knowledge and experience with respect to laws and regulations relating to utility charges.
(Open Ended Question)
* Please describe your experience providing leadership in a professional environment such as organizing work for others and providing feedback and guidance to team members.
(Open Ended Question)
* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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