Human Services Division Manager- Aging and Adult Services/Children and Family Services

The Position

Bargaining Unit: Local 21 - Supervisory Management

Why join the Contra Costa County Employment and Human Services Department?
Contra Costa County is accepting applications for Human Services Division Manager positions in the Aging and Adult Services and Children and Family Services bureaus within the Employment and Human Services Department.

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

When assigned to Aging and Adult Services:

As a Division Manager in the Aging and Adult Services Unit, you will be responsible for overseeing programs that protect and support older adults and dependent adults. You will lead efforts in adult protective services, in-home supportive services, and long-term care coordination. Your role will involve developing strategies to prevent elder abuse, managing staff who provide case management and resource navigation, and collaborating with healthcare providers, legal services, and senior advocacy groups to ensure the well-being of vulnerable adults.
When assigned to Children and Family Services:

As a Human Services Division Manager in the Children and Family Services Unit, you will oversee programs that ensure child safety, family stability, and youth well-being. You will be responsible for managing casework policies, ensuring compliance with child welfare regulations, and leading initiatives to enhance service delivery. This role requires strong leadership in crisis intervention, staff supervision, and collaboration with the court system, foster care providers, and community partners to provide comprehensive support for children and families in need.
We are looking for someone who is:

• A strong leader who takes initiative
• An active listener with clear communication skills
• Ethical and committed to making sound decisions
• Adaptable to changing priorities and able to work under pressure
• Skilled at building and maintaining collaborative relationships
• Committed to diversity, equity, inclusion, and social justice principles
• Able to navigate complex programs and provide innovative solutions

What you will typically be responsible for:

• Managing program and staff performance to ensure high-quality service delivery
• Overseeing budgets, contracts, and financial planning to align with agency goals
• Analyzing data and performance metrics to inform decision-making
• Building strong partnerships with community organizations, law enforcement, and other agencies
• Ensuring compliance with state and federal regulations while implementing best practices
• Leading teams through complex and time-sensitive situations
• Cultivating a culture of trust, accountability, and professional growth within the department

A few reasons you might love this job:

• You will have a direct impact on the well-being of vulnerable populations
• You will work in a dynamic, fast-paced environment where no two days are the same
• You will be part of a supportive management team that values professional development
• You will collaborate with diverse stakeholders and make meaningful community connections
• You will contribute to programs that provide safety, stability, and support to individuals and families

A few challenges you might face in this job:

• Managing time-sensitive situations while balancing competing priorities
• Navigating personnel and labor challenges within a fast-paced environment
• Ensuring compliance with evolving policies and regulatory requirements
• Responding to emergency situations and making high-stakes decisions under pressure

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Professional Integrity & Ethics: Displaying honesty, adherence to principles, and personal accountability
• Informing: Proactively obtaining and sharing information
• Building & Maintaining Relationships: Establishing rapport and maintaining mutually productive relationships
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Coaching & Developing Others: Supporting others in stretching and expanding their capabilities
• Leadership: Guiding and encouraging others to accomplish a common goal
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

To read the complete job description, please visit the website, www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: All candidates must possess a valid California Motor Vehicle Operator’s license. Out of state valid Motor Vehicle Operator’s License will be accepted during the application process.

Education: Possession of a Master’s degree from an accredited college or university with a major in either Social Work, Counseling, or Psychology with a specialization in marriage, family and child counseling based on a two-year program, Gerontology, or Public Administration or closely related field.

Experience: Five (5) years of full-time experience in a professional administrative position with responsibilities in social services working with the vulnerable and at-risk population in a public or private agency or a federally funded social program, which may include casework. Two (2) years of the required experience must have been at the supervisory or management level.
Desirable Qualifications:

Children and Family Services:

• Extensive knowledge of federal, state, and county child welfare laws, regulations, and policies
• Managerial or supervisory experience in child welfare services
• Experience in crisis intervention, risk assessment, and family reunification efforts
• Proven ability to supervise and support child welfare staff, including caseworkers and social workers
• Understanding of trauma-informed care practices and child development principles
• Strong ability to coordinate with juvenile courts, foster care agencies, and family support programs

Aging and Adult Services:

• In-depth knowledge of Adult Protective Services laws, elder abuse prevention, and aging-related policies
• Experience leading programs related to in-home supportive services, senior advocacy, or long-term care coordination
• Managerial or supervisory experience in adult services or senior care programs
• Strong background in personnel management, labor relations, and program development
• Familiarity with state and federal funding sources for aging services and ability to secure grants for program expansion
• Ability to collaborate with healthcare providers, legal services, and community organizations to improve services for older adults

Selection Process

Application Filing: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment processOnline Virtual Interview : Candidates who possess the minimum qualifications will be invited to participate in an online interview. In the oral interview, candidates must achieve an average passing score of 70%. The interview will measure candidates' competencies as they relate to the Human Services Division Manager position. These may include, but are not limited to: Professional Integrity & Ethics, Building & Maintaining Relationships, and/or Delivering Results. ( Weighted 100%)
The online interview will be administered remotely using a computer or mobile device, such as a tablet. You will need access to a reliable internet connection, as well as a computer or mobile device with a camera.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.
For recruitment-specific questions, please contact Matthew Damm at matthew.damm@hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 4/14/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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