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Job Description
Patient Services Specialist - Abilene Community Health Center
Abilene
40669BR
Position Description
The Patient Services Specialist at Abilene Community Health Center is responsible for ensuring the smooth operation of the clinic patient flow. These employees serve as the primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may have cash-handling responsibilities.
Major/Essential Functions
Major/Essential Functions:
Financial Counseling:- Offers financial counseling, particularly related to patient eligibility and payment options.
- Explains and confirms eligibility for the sliding fee scale.
- Manages incoming phone calls using the clinic's call center system.
- Answers all incoming calls, takes messages, and transfers calls as necessary.
- Contact patients to confirm or reschedule appointments as needed.
- Registers patients for appointments, either over the phone or in person.
- Ensure the accurate and complete entry of patient information.
- Responsible for collecting patient co-payments in various forms (cash, credit card, checks/money orders).
- When applicable provides change and ensures correct financial transactions.
- Provides expertise in insurance verification, using both online and phone systems.
- Verifies insurance eligibility for services and maintains up-to-date knowledge of verification systems.
- Schedules patient appointments using computer systems, following clinic guidelines and processes.
- Coordinates appointments for multiple providers and clinic days, ensuring proper scheduling and patient flow.
- Works closely with nursing staff to ensure proper patient assessment and address medical needs.
- Communicates effectively with all TTUHSC departments, particularly medical staff, nursing, and supervisors.
Required Qualifications
A High School diploma or GED.
1-year Customer Service, office, or related experience.
Additional education may substitute for the experience requirement.
To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=888032
All qualified applicants will be considered for employment without regard to sex, race, color, national origin, religion, age, disability, protected veteran status, or genetic information.
The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx.
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ABOUT THE COMPANY
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Texas Tech University Health Sciences Center
Show moreAbout Us
Nationally recognized for innovative programs, academic achievement, cutting-edge research and exceptional patient care, Texas Tech University Health Sciences Center aims to promote a greater health environment for West Texas and beyond. While our flagship campus resides proudly in Lubbock, Texas, TTUHSC operates five schools with campuses in Abilene, Amarillo, Dallas/Fort Worth, Lubbock and the Permian Basin (Midland & Odessa).
Like Texas itself, we are an independent and proud institution that is part of a larger union, the Texas Tech University System. As a university separate from Texas Tech University, we have been entrusted with a singular charge: to teach the next generation of doctors, nurses, pharmacists, researchers and health care professionals while simultaneously providing the people of West Texas with world-class patient care. We are both an institution of higher learning and a place where real people come for life-saving medical care.
Our Mission
As a comprehensive health sciences center, our mission is to enrich the lives of others by educating students to become collaborative health care professionals, providing excellent patient care, and advancing knowledge through innovative research.
Our Values & Culture
Through our values-based culture, TTUHSC is committed to cultivating an exceptional workplace community with a positive culture that puts people first. Our five values guide our actions and principles: Beyond Service, Kindhearted, Integrity, One Team, and Visionary.
Compensation & Benefits
We are proud to offer many exceptional employee benefits, including a generous compensation package with comprehensive benefits, medical and dental insurance, paid time off and substantial automatic retirement contributions. Additionally, we invest in employee success by providing many resources designed to support your personal and professional growth, including:
- Comprehensive Health Plans and Other Core Insurance
- State Retirement Programs and Pension Options
- Retiree Insurance for Lifetime Medical Benefits
- Continuing Education & Lifelong Learning Programs
- Tuition scholarships for employees and their dependents
- Leadership and Professional Development Programs
- Mental and Physical Wellness Programs
- Employee Recognition Programs and Longevity Pay
We are excited for you to consider joining our team at the Texas Tech University Health Sciences Center. Consistently ranked as a "Great College to Work For" by the Chronicle of Higher Education, TTUHSC provides so much more than just a job!
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