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Job Description
The Position
OPEN EXAMINATION - SIX-MONTH PROBATIONARY PERIOD
This classification work independently in the development, implementation and oversight of community outreach strategies for various City projects and programs.
Essential functions of the job include, but are not limited to, the following:
Ensures Department services are provided with exceptional customer service and the highest level of ethical standards.
Provides staff assistance to community groups and technical support to City departments undertaking major improvement projects, demonstration projects or planning efforts.
Develops informational flyers, newsletters, brochures, pamphlets, program guides, presentations, and press releases associated with both specific projects, programs, services and general outreach efforts.
Develops of video presentations and public service announcements related to projects, programs and services undertaken by the City.
Develops focused public relations campaigns for specific projects and programs.
Participates in a variety of outreach efforts including community events, presentations, workshops, and trainings.
Maintains calendar of events for the department.
Attends and promotes department events.
Develops strategies and implements those strategies to promote department projects, programs, events and services.
Manages social media and department website.
Develops motivation efforts for increased citizen participation.
Prepares strategies to disseminate information and elicits feedback from the community.
Explains City processes and procedures clearly and effectively.
Assists and trains operation staff in public participation strategies.
Serves as liaison with neighborhood-based planning efforts.
Trains and develops other staff in public participation strategies. May direct the work of other staff, as needed.
Assumes responsibility for ensuring the duties of the position are performed in a safe, efficient manner.
May drive on company business.
Performs other related duties as assigned or as the situation requires.
Minimum Requirements
Experience
Four years related experience performing community organizing or citizen participation strategies.
Professional social media experience highly desirable.
Professional marketing experience highly desirable.
Professional website management is highly desirable.
Education/Training
Bachelor's degree in Political Science, Public Administration, Organizational Development, Marketing, Communications, or a related field.
License(s) / Certification(s)
Valid Class C California driver's license.
Knowledge, Skills & Abilities
Knowledge, experience and skill in:
Appropriate customer service practices.
Basic principles of public relations and public speaking.
Electronic communication policies and procedures.
Basic understanding of community outreach.
Fundamental aspects of layout and design.
Online/web communications and social media applications.
Possess strong skills in Microsoft Office (Excel, Word, Outlook)
Strong time management and decision-making skills.
Ability to:
Provide exceptional customer service to all employees and vendors.
Ability to deal tactfully, patiently and effectively with individuals from diverse backgrounds.
Analyze programs and develop solutions.
Build effective community work teams.
Communicate effectively in English.
Communicate effectively with citizens and other City employees
Compose effective written communications.
Develop citizen participation strategies.
Develop necessary skills from on-the-job training and meet standards of performance for the classification by the end of the probationary period.
Establish and maintain positive working relationships with fellow employees and the public.
Exercise judgment and discretion in problem situations.
Foster a teamwork environment
Handle confidential information with discretion.
Lead and coordinate activities of community groups.
Lead, direct and develop other staff.
Model and practice the highest standards of ethical conduct.
Plan, coordinate, implement and evaluate programs for large groups.
Read, write and comprehend directions in English.
Speak before community groups and make public presentations.
Use computers and various software applications.
Work independently.
Other Characteristics
Willingness to:
Work overtime as requested or required.
Assume responsibility for maintaining a safe working environment.
Exceptional Customer Service Policy
The City of Glendale places a high importance on quality customer service and prides itself for the high level of services it provides by every employee of the organization. As employees of the City of Glendale, we are committed to providing our diverse community and each other with courteous, considerate, and personal attention.
Please click on the link to read the Exceptional Customer Service Policy .
Note
An equivalent combination of experience, education and/or training may be considered as a substitute for the listed minimum requirements.
Selection Process
EVALUATION OF APPLICATION: Submitted Application will be reviewed to ensure applicants meet the minimum requirements. All qualifying applicants will be invited to participate in the selection process.
Candidates must pass each exam component with a minimum score of 70.00% in order to be placed on the eligible list.
WRITTEN EXAM: (PASS/FAIL): To evaluate the candidate’s ability to be successful in this position. Exam will be relevant to the duties of this position.Approximately the top 12 scoring candidates who achieve a minimum passing score of 70.00% on the written exam will be invited to an oral interview.
ORAL INTERVIEW: (Weight of 100%) To evaluate the applicant's experience, education, and general background for the position.
TIME AND PLACE OF THE EXAMINATION WILL BE ANNOUNCED. Any evaluation will be based on the candidate's education and experience as related to the position. Any examination will be to evaluate the candidate's education, experience, knowledge and skills for the position. The City of Glendale reserves the right to modify the above stated examination components and/or weights. Should this be necessary, the candidates will be notified of the specific examination components and weights prior to the administration of any examination. The selected candidate will be subjected to a background check including Livescan fingerprinting. The City of Glendale conforms with State and Federal obligations to make reasonable accommodation for applicants and employees with disabilities. The Human Resources Department asks that it be advised of special needs at least five days prior to the first test part so that a reasonable accommodation may be made. The provisions of this bulletin do not constitute an express or implied contract. In compliance with the Immigration Reform and Control Act of 1986, the City of Glendale requires that all new employees provide documentation to establish both work authorization and identity.
The City of Glendale offers a comprehensive benefit package including vacation, holiday, and sick leave as well as medical, dental, vision, and long-term disability insurance.
The above listed benefits apply to full-time, salaried positions only.
Closing Date/Time: 4/18/2025 11:59 PM Pacific -
ABOUT THE COMPANY
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City of Glendale
Show moreThe City of Glendale was incorporated on February 16, 1906 and spans approximately 30.6 square miles with a current population of approximately 203,054 people (US Census 2017 Population Estimates). Located minutes away from downtown Los Angeles, Pasadena, Burbank, Hollywood, and Universal City, Glendale is the fourth largest city in Los Angeles County and is surrounded by Southern California's leading commercial districts.
As one of its core functions, Glendale provides well-maintained streets and a variety of transportation services. The City's historic success at attracting employers is partially attributed to the result of its location at the center of four major freeways including
- the I-5 Golden State Freeway
- SR-2 Glendale Freeway
- ST-134 Ventura Freeway
- and the 210 Foothill Freeway
All these provide easy access for residents, workers, and customers from around the region. Glendale also offers its own bus services, the Beeline, with 13 routes connecting customers to Jet Propulsion Laboratory (JPL), the City of Burbank, and the Metrolink Stations in both Burbank and Glendale.
The Bob Hope Airport in Burbank serves the Los Angeles area including Glendale, Pasadena and the San Fernando Valley. It is the only airport in the greater Los Angeles area with a direct rail connection to downtown Los Angeles. The City of Glendale is located about 30 minutes from Los Angeles International Airport (LAX). LAX is a commerce leader and designated as a world-class airport for its convenient location, modern facilities, and superior sea/air/land connections.
Businesses and residents alike have taken advantage of Glendale's central location, reputation for safety, excellent business environment, outstanding schools, state-of-the-art healthcare facilities, and growing restaurant and entertainment options. Glendale is also one of Southern California's leading office markets featuring a wide range of properties and amenities. The City has over six million square feet of office space and is home to such recognized firms as Walt Disney Imagineering, ServiceTitan, IHOP / Applebee's, DreamWorks, LegalZoom, and Public Storage.
Glendale prides itself on the quality of services it provides to the community. It is a full-service City, which includes a water and electrical department. The City operates its own power plant capable of serving the electrical needs of the entire city, although the majority of power is currently imported from other areas for cost savings. Water comes primarily from the Metropolitan Water District, along with a small portion from local wells.
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