IT Support Specialist III

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Job Posting Closes at 11:59PM on:
04/21/25
Division:
District Attorney Division
Management Level:
Individual Contributor
Scheduled Weekly Hours:
40
Benefit Eligibility:
This position is eligible for Standard Benefits which includes dental, medical, and vision insurance, paid time off and holidays, retirement matching, wellness programs, and tuition reimbursement.

Description:

JOB DESCRIPTION SUMMARY:

The IT Support Specialist III is responsible for performing specialized and complex level IT technical support and customer service in helpdesk and desktop support functions. Answer questions, identify root causes, and resolve computer problems in person, via telephone or electronically. Provide assistance in the use of computer hardware, software, and online applications. Identify and create improvements for IT support processes and procedures.

SCHEDULE:

This position is Monday through Friday, full time, 40 hr /week role with the opportunity to work remotely two days a week with thr ee days in office .

COMPENSATION:

Total Base Pay Range: 30.37 - 37.97 - 45.56 USD Hourly

Compensation will be determined based on education, experience and skills.

BENEFITS:

Jefferson County offers a generous benefits package that supports your personal and professional life. Benefits include medical, dental and vision insurance, paid time off and holidays, retirement matching, wellness programs, tuition reimbursement, flexible schedules, more . For more information, click Here for our Total Rewards summary.

ESSENTIAL DUTIES:

• Troubleshoot and answer user inquiries regarding computer software or hardware operation to resolve problems. Determine and fix root issues . Provide appropriate feedback and instructions to users.
  

• Perform a variety of computer systems administration and support tasks. Analyze, construct, document, test, maintain , troubleshoot and support PC hardware, operating systems, software, online applications, peripherals, cell phone mobile devices, and audiovisual systems. Create and manage user accounts and access rights.
  

• Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software . Coordinate installation schedules with vendors and county entities.
  

• Enter commands and observe system functioning to verify correct operations and to detect errors.
  

• Maintain records of daily data communication transactions, problems and remedial actions, and installation activities.
  

• Diagnose and resolve computer hardware and software problems. Determine root problems for complex and inter-dependent technical hardware and software services. Escalate issues as appropriate to technical subject matter experts. Refer major hardware or software problems or defective products to vendors or technicians for service.
  

• Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
  

• Develop training materials and procedures, or train users on the use of hardware or software.
  

• Confer with staff, users, and management to establish requirements for new systems or modifications. Identify , develop, and implement improvements for IT support processes and procedures.
  

• Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.
  

• Maintain and build knowledge and skills on new business and technology trends that affect the business environment.
  

• Adhere to Criminal Justice Information Services (CJIS) security policies. Assist in implementing and supporting security protocols such as multifactor authentication and Windows Hello for Business.
  

• Assist in maintaining asset inventory systems for computers, peripherals, and mobile devices. Ensure proper tracking of devices from deployment to decommissioning in alignment with technology replacement plans.
  

• Document troubleshooting procedures, maintain knowledge base articles, and contribute to the development of standardized support processes and technical guides.
  

• Provide technical support for remote and hybrid employees, including VPN configuration, remote connectivity tools, and secure access troubleshooting.
  

• Other duties as assigned.
  

QUALIFICATIONS:

Minimum Qualifications:

Experience: Three years

*Note: An equivalent combination of education and experience will be considered .

Additional Job Information:

• Criminal History and MVR Background Checks are required for every position.
  

• Offer of employment is contingent upon successful completion of criminal history, motor vehicle report, education verification, and/or references.
  

• In any materials you submit , you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
  

• All Jefferson County Employees must apply through their internal profile.
  

APPLICATION:

Qualified applicants are encouraged to apply immediately . All applicants must submit an online employment application by 11:59PM on the posted cut-off date. Follow this link to apply now: Jefferson County Colorado Career Opportunities



A resume and cover letter submitted with your application are encouraged but will not substitute for the information requested on the application. Applications are reviewed for minimum qualifications listed in the qualifications section of the job bulletin, and applicants are contacted directly by the hiring team if selected. To view the status of your application, please log into your candidate portal .



For more details on the recruitment process, please visit: https://www.jeffco.us/1860/FAQs

Questions? Contact the Jefferson County Recruitment Team at 303-271-8420 or CareerTalent@Jeffco.us

About Us:

At the First Judicial District Attorney’s Office, we are committed to seeking fair and just outcomes for all members of our community through ethical prosecution and alternative resolutions.

We work collaboratively with law enforcement to ensure those who victimize our most vulnerable members of society are held accountable. Our prosecution teams work collaboratively to support victims and ensure their voice is heard throughout the criminal legal system process.

Our office is a nationally recognized leader in data transparency and data-driven practices in prosecution. We leverage technology, data analysis, innovative practices, and the use of alternative resolutions to ensure that justice is administered fairly and equitably.

Our office culture is built around camaraderie and incorporating diverse perspectives in our day-to-day work. We are also committed to our team members’ wellbeing outside of the workplace - we emphasize the importance of work-life balance, provide numerous resources to support health and personal development, and offer a comprehensive benefits package including substantial paid time off, generous holiday schedules, work from home flexibility, and a dog-friendly office.

Education:

Experience:
Work Experience: Minimum three years

Certifications:

Languages:

Category:
Information Technology Services

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• Jefferson County Government

• 303-271-8400

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