Analyst I/II - Department of Transportation

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The City of San José is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of San José is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at 408-535-1285, 711 (TTY) , or via email at CityCareers@sanjoseca.gov .

About the Department

The Department of Transportation (DOT) plans, develops, operates , and maintains transportation facilities, services, and related systems which contribute to the livability and economic health of the City . We comprise a team of more than 500 people ready to serve the needs of our residents to improve the efficiency and safety of San José streets. We are an energetic and innovative team that is improving transportation in the nation’s 1 2 th largest city, while focusing on safety, sustainability, and active public life! For more information about DOT, visit www.sanjoseca.gov/transportation .

DOT is currently seeking a highly motivated individual for an Analyst I/II position to join the Transportation and Parking Operations team in the Parking Services Division. The Division provides a comprehensive range of services aimed at meeting the needs of businesses, downtown employees, visitors, convention, cultural and sport facilities, special events , schools and residents. The Division is supported by 80 employees, both professional staff that lead programs, implement projects, and perform analytical administrative work; and field staff that provides parking compliance and meter collections/repair services.

The position will conduct data and program analysis of parking resources, revenues, and productivity with the intent to identify opportunities for revenue enhancement, process improvement, prioritization of service deliveries, and introduction of new technologies . The position will also be responsible for piloting new revenue collection programs initiated within the Division and managing newly State mandated citation payment plan options. Reporting to the On-Street Parking and Ground Transportation Administrator, the position will provide a high level of necessary support to both the On-Street and Off-Street Sections.

Position Duties

The Department of Transportation is currently seeking to fill 1 vacancy for the Analyst I/II position Transportation & Parking Operations division - Parking Services team . If you are interested in employment in these classifications, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

The typical duties include, but are not limited to, the following:

• Responsible for parking data collection, mining, management and accuracy, specifically related to:
  

• Citation issuance, collection and revenue
  

• Vehicle Abatement service requests, program efficiencies, customer service, contract management and AVASA reimbursement
  

• Parking Meter and Garage occupancy, revenues, rates and validation programs.
  

• Automated License Plate Reader (ALPR) routes and enforcement
  

• Residential Permit Parking (RPP) program
  

• Review and document parking program processes and utilize data to identify potential areas for productivity and efficiency gains.
  

• Review and analyze impacts to citation revenue and collections related to other parking service deliveries such as Vehicle Abatement, School Safety, Special Event Support, etc.
  

• Review and analyze impacts to citation revenue and collection related to AB 503 and manage the Indigent Persons Payment Plan commencing , per State Law, on July 1, 2018.
  

• Develop the framework to be used for identifying , tracking, and enforcing citation scofflaws with the goal of establishing a pilot program to collect scofflaw revenue and manage pilot scofflaw program.
  

• Provide analytical support for the Contract Vehicle Abatement Program.
  

• Develop a system to generate automated daily Parking Compliance Unit deployments based upon established Department/City priorities and data allowing efficient multi-tasking of Parking Service Deliveries.
  

• Processing and providing citation and tow adjudication services, including serving as the City’s representative during the Civil Appeal process.
  

• Assist with the drafting of parking revenue budget estimates.
  

• Assist in the auditing of On-Street and Off-Street Parking Programs.
  

• Work on special projects.
  

For more information about the Analyst I/II classification, please review the class spec .

Minimum Qualifications

Analyst I

• Education: A Bachelor's Degree from an accredited college or university.
  

Analyst II

• Education: A Bachelor's Degree from an accredited college or university AND
  

• Experience: two (2) years of increasingly responsible professional staff analytic or administrative experience conducti ng studies , organizing and analyzing data, and preparing reports, recommendations, or conclusions for a functional area in budget, finance, grant administration, organizational analysis, general administration, or human resources.
  

Required Licensing

• Successfully pass a formal San Jose Police Department Background Investigation.

Acceptable Substitution: Additional years of experience in a position comparable to the Staff Specialist with the City of San José in areas such as budget, finance, grant administration, organizational analysis, general administration or human resources may be substituted for the education requirement on a year for year basis.

Other Qualifications

The ideal candidate will possess the following competencies, as demonstrated in past and current employment history:

JOB EXPERTISE : Demonstrates knowledge of and experience with applicable professional/technical principles and practices, Citywide and departmental procedures/policies and federal and state rules and regulations.

COMMUNICATION SKILLS : Effectively conveys information and expresses thoughts and facts clearly, orally and in writing; demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts.

ANALYTICAL THINKING: Approaching a problem or situation by using a logical, systematic, sequential approach.

COMPUTER SKILLS: Experienced with common business computer applications including but not limited to: MS Outlook, MS Word, MS PowerPoint, MS Access, and MS Excel.

CUSTOMER SERVICE: Demonstrates the ability to anticipate customers' needs and deliver services effectively and efficiently using professional demeanor.

MEETING ETHICAL STANDARDS: When confronted with ethical dilemmas, acts in a way that reflects relevant law, policy and procedures, agency values, and personal values.

MULTI-TASKING: Can handle multiple projects and responsibilities simultaneously; has handled a wide variety of assignments in past and/or current position(s).

PROBLEM SOLVING: Approaches a situation or problem by defining the problem or issue; determines the significance of problem; collects information; uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Selection Process:

The selection process will consist of an evaluation of the applicant's training and experience based on the application and responses to all the job specific questions. You must answer all questions to be considered or your application may be deemed incomplete and withheld from further consideration. Only those candidates whose backgrounds best match the position will be invited to proceed in the selection process. Additional phases of the selection process will consist of one or more interviews and a police background check.

If selected, the Conditional Offer of Employment may be contingent upon you providing proof of a valid State of California driver’s license, and an assessment of your California DMV Employer Pull Notice (EPN) as per the DMV Release of Driver Record Information form. Failure to pass the DMV Pull Notice assessment will deem you ineligible for employment.

If you have questions about the duties of these positions, the selection or hiring processes, please contact Keana Castillo at keana.castillo@sanjoseca.gov.

Additional Information:

Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will NOT sponsor, represent or sign any documents related to visa applications/transfers for H1-B or any other type of visa which requires an employer application.

You must answer all job-specific questions to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applicants are expected to write their own essays/responses. Please be advised that use of AI content in your responses may result in your removal from the hiring process.

Please note that applications are currently not accepted through CalOpps or any other third party job board application system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.

Please allow adequate time to complete the application and submit before the deadline or the system may not save your application. If your online application was successfully submitted, you will receive an automatic confirmation email to the email address you provided. IF YOU DO NOT RECEIVE THE CONFIRMATION, please email CityCareers@sanjoseca.gov and we will research the status of your application.

The City of San Jose offers a wide range of core health benefits including Medical, Dental, Vision, Employee Assistance Program, Life Insurance, Disability, and Savings Plans. Please visit the City's benefits pagefor detailed information on coverage, cost, and dependent coverage.

For information on the City’s Retirement Plan(pension for full-time employees), please visit the Office of Retirement Services website. You will be able to view information based on different Sworn/Federated job classification.

In additional to the benefits above, there is an additional perks siteto explore further benefits of working for the City of San Jose like paid leave, educational reimbursements, and holiday pay are specific to the job classification and union membership.

Closing Date/Time: 4/25/2025 11:59 PM Pacific

• 

• City of San Jose

• 408-535-1285

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