Voter Registration and Absentee Manager

Description

Are you driven by public service and committed to ensuring the accuracy of voter registration? Join us as the Voter Registration and Absentee Manager and lead a team dedicated to upholding the integrity of our processes.

Welcome to the Board of Voter Registration and Elections, where we are not just an agency, but a dynamic force committed to excellence in democracy. As an award-winning organization, we pride ourselves on our relentless pursuit of improvement to better serve the voters in our community. This role is pivotal to ensuring secure, accurate, and accessible voter registration and absentee voting services.

HIRING SALARY RANGE: $70,000 - $82,000

APPLICATION DEADLINE: OPEN UNTIL FILLED-APPLICATION REVIEW BEGINS IMMEDIATELY

Why Join Us:
1. Leaders in Democracy:
We are at the forefront of delivering free, fair, and secure elections. Join a team that’s setting the standard in electoral excellence.
2. Leadership with Impact:
As a Manager, you’ll lead a team that directly supports voters and shapes the voter registration and absentee experience across the county.
3. Innovation in Service:
We are constantly seeking new ways to improve accuracy, responsiveness, and efficiency in all aspects of voter services.

Duties and Responsibilities

Position Overview:
Title: Voter Registration and Absentee Manager
Supervises: 4 Voter Services Representatives
Education: Bachelor’s Degree required
Certifications: State Certification within 18 months of hire; National certification through the Election Center within four years
Essential Job Tasks:
The following tasks represent the core responsibilities of the Manager role. This list is not exhaustive but provides an overview of key duties:
Voter Registration & Database Management:
- Ensure the integrity of the county voter registration system.
- Develop and establish goals, strategies, and priorities for the voter registration division.
- Provide policy and strategic advice to the Executive Director on voter registration and absentee voting.
- Manage and oversee the data entry and processing of all voter registration applications.
- Maintain records of all voter registration applications for permanent retention.
- Respond to verification requests regarding voter status.
Absentee Ballot Processing & Election Data Management:
- Supervise, train, and schedule a team of 6-30 temporary employees for absentee ballot processing and call center operations.
- Audit and securely store absentee-by-mail ballots in compliance with state and federal laws.
- Create and develop election notifications for voters.
- Establish standard operating procedures for the office.
Precincts & Districts Coordination:
- Coordinate with the election manager the review of districts and boundaries.
- Oversee the reissuance of voter registration certificates notifying voters of changes in polling locations, precincts, or districts.
Registration List Management:
- Post-Election Responsibilities:
- Research and provide records for provisional ballots.
- Update voter status in the registration system.
- Return registration lists to the SC State Election Commission following election certification.
Customer Service & Communication:
- Manage the election call center and respond to public inquiries.
- Manage in-office voter services.
- Oversee LiveChat services for voter assistance.
- Draft and distribute voter correspondence, including:
Application rejection notices

Incomplete application follow-ups

Motor Voter application issues

Research and delegate voter registration inquiries to appropriate representatives.

Minimum Qualifications

Minimum Requirements:
Education:
- Bachelor’s degree
Experience:
- Five (5) years of project management experience, including two (2) years in a supervisory or managerial role.
- OR a combination of post-secondary education and/or job-related experience may substitute for the minimum qualifications on a year-for-year basis.
Other Requirements:
- Must complete the SC State Election Commission training program within 18 months of hire

Charleston County offers competitive pay and a comprehensive benefits package to its employees, including but not limited to:

• Health, Dental, Vision and Life Insurance
• Optional Life and Disability Insurance
• Optional Medical and Dependent Care Spending Accounts
• Annual and Sick Leave
• Fourteen (14) recognized Holidays
• South Carolina Retirement System (SCRS) State Retirement Plan
• Police Officers Retirement System (PORS - as applicable)
• Optional Deferred Compensation Program
• Longevity and Merit Pay Increases
• Optional Federal Credit Union Membership
• Leadership, Professional and Skill Development Training
• Employee Assistance Program
• Employee Well-being Program

For more information, visit our benefits page.

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• Charleston County Government

• 843.958.4719

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