Business Process Consultant Senior (APH Employees Only)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years.

Licenses or Certifications:

• None.

Notes to Applicants
Position Overview:
Austin Public Health ( APH ) is accredited by the Public Health Accreditation Board ( PHAB ) demonstrating an ongoing commitment to quality and performance improvement in accordance with our Mission: To prevent disease, promote health, and protect the well-being of all.

This position helps APH realize our mission by managing department-wide PHAB Accreditation and Strategic Planning initiatives. The Business Process Consultant Senior plays a pivotal role in supporting continuous quality improvement by assessing APH strengths and opportunities in accordance with PHAB Standards and Measures; leading department-wide strategic planning, utilizing data to inform decision making; managing projects, and providing implementation support to achieve successful project outcomes.

Specifically, this position will manage the PHAB Accreditation and APH Strategic Planning process and is responsible for leading coordination, development, and implementation of these initiatives. This position will lead multiple cross-functional teams to introduce and implement updated PHAB guidance throughout the department and will lead the department’s Strategic Planning process resulting in a comprehensive 5-year Departmental Strategic Plan that is aligned with PHAB Standards and Measures, the Austin/Travis County Community Health Plan, and the City of Austin Strategic Plan. In addition, this position will support development and implementation of department-wide initiatives to strengthen Public Health Infrastructure at APH . This position has supervisory duties and is responsible for staff supervision.

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APH Information

• This position supports Austin Public Health’s Mission and Core Purpose identified in the Austin Public Health Strategic Plan .
• Departmental Competencies related to the position can be found on Austin Public Health’s website .

An assessment(s) may be administered as part of the interview process.

Immunization Requirement:

• Due to high-risk areas, Austin Public Health employees must comply with the department’s immunization policy.

When completing the City of Austin employment application:

• Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications.
• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine your salary if you are selected for this position. Be sure to provide the job title, employment dates, and description of responsibilities for all jobs you wish to be considered.
• The application is an official document; incomplete applications will not be considered. A resume will not be considered, in lieu of a completed City of Austin application.
• Please understand that your job application, cover letter, and resume will be used to measure or assess your written communication skills, including grammar and spelling, in helping us screen applications and determine candidates to be interviewed.
• Work experience listed must include month, year, and a verifiable Supervisor or Human Resources phone number.
• When completing the supplemental questions, please note that your answers must be supported by information contained in your application.
• Each individual who submits an Application as provided in the Municipal Civil Service Rules and meets the Minimum Qualifications for a Competitive Position shall be considered a Candidate for that Position. Employees, in Good Standing, who are Candidates within the Department or division that the Position resides in and who meet the Minimum and Preferred Qualifications (if any) of the Position will be included in the initial interview.
• When public health responds to an emergency you may be assigned activities that are outside your regular job description. This may involve responding at any time, including nights and weekends with possible deployment to locations other than the Austin Public Health.
• This position is eligible for Public Service Loan Forgiveness ( PSF ) Program. This program is a federal program that is intended to encourage individuals to work in public service by forgiving the balance of their federal student loans.

Salary and Benefits:

• Salary is commensurate with experience and qualifications. This position comes with a comprehensive benefits package that includes medical and dental coverage, paid sick leave, vacation and personal time, and a retirement plan.

If you are selected to interview:

• Military/Veterans must provide a copy of their DD214 at the time of the initial interview to receive military/veteran interview preference
• This position will require a pre-employment Criminal Background Investigation ( CBI ).
• If you are identified as a top candidate, verification of your education, which may include High School graduation or GED , undergraduate, and/or graduate degrees, will be required.
• A skills assessment may be required.

Electronic Notification to Applications:

• Applicants will be notified via e-mail to communicate important information related to the status of their application as part of an ongoing effort to increase operational efficiency, promote a green environment and minimize delays and costs.
• Please ensure that the email address and contact information you provide is current, secure, and readily accessible to you. We will not be responsible in any way if you do not receive our e-mails or fail to check your inbox in a timely manner
• Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.

Tobacco-free Workplace:

• The City of Austin is a tobacco-free workplace. Use of tobacco products and/or e-cigarettes is not permitted on any City of Austin worksite- including construction sites, parking lots, garages, or in personal vehicles parked on the premises.

Travel:

If you are selected for this position and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Applicants are encouraged to apply immediately. Please note that the Department may close the job posting at any time after 7 days.
Pay Range
$37.63 - $47.98

Hours
Monday - Friday: 8:00-5:00
Job Close Date 04/28/2025 Type of Posting Departmental Only Department Austin Public Health Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 7201 Levander Loop, Austin, TX 78702 Preferred Qualifications
Preferred Experience:

• Knowledge of the Public Health Accreditation Board ( PHAB ) Standards, Measures and Frameworks
• Demonstrated experience with Strategic Planning, including development, implementation, and incorporating equity and inclusion principles into the process
• Experience utilizing data and Key Performance Indicators to inform process improvement and decision making
• Demonstrated experience in leading diverse, cross-functional teams, effectively collaborating with individual contributors, management, and executive leadership to achieve organizational goals
• Supervisory or Lead experience
• Ability to travel to more than one work location

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
Leads multiple, cross-functional, large projects, initiatives and teams. Reviews, coaches and evaluates the work of Business Process Consultants and Technical staff. Advises Executive Management team in defining and identifying key measures and performance targets. Facilitates the development of stakeholder analysis and communication plans for process improvement teams. Makes recommendations to project teams and recommend organizational change utilizing appropriate talent. Identifies, collects, and researches to complete data analysis. Plans needs and forecasts resources for specific tasks and makes specific assignments to Business Process Consultants and/or staff. Accountable for achievement of goals of the division. Identifies talent to fulfill support roles, establishes relationships quickly and gather needed resources to ensure successful processes. Develops solutions to critical business issues and presents alternatives to executive management. Communicates project status to sponsors, stakeholders, and the rest of the department. Responsible for creating/revising models and methodologies which support consulting services. Develops project work plans and performs project management.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal.

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of business strategies, objectives, planning, development and management processes and process improvement.
• Knowledge of performance measures.
• Knowledge of applicable City of Austin, state and federal statutes, ordinances and codes.
• Knowledge of research methodologies, cost/benefit, analysis, statistics and financial models.
• Knowledge of leadership methodologies and supervisory responsibilities.
• Skill in communication in a variety of formats including: print communication, electronic format, presentations and telephonic.
• Skill in providing internal consulting services.
• Skill in project management methods.
• Skill in handling conflict resolution to changes of current processes.
• Skill in negotiation of projects and program initiatives.
• Interpersonal skills to engage all stakeholders and facilitate accurate requirements to capture and manage stakeholders’ expectations.
• Ability to look at situations systematically.
• Ability to work independently and with teams.
• Ability to understand, interpret and apply detailed and complex information.
• Ability to manage implementation of recommendations.
• Ability to lead and manage a multi-discipline workforce.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for the Business Process Consultant Senior position are: Graduation with a Bachelor's degree from an accredited college or university, plus five (5) years of experience related to the job. Graduate level education may substitute for experience up to two (2) years. Do you meet the minimum qualifications?

• Yes
• No

* Are you a current Austin Public Health employee?

• Yes
• No

* Due to working in high risk areas, applicants applying for this position must comply with the departments immunization policy as a condition of employment. Can you meet this requirement?

• Yes, I will comply to the vaccinations required by the APH department
• No, I cannot meet this requirement

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful CBI to be hired.

• I acknowledge and understand this position requires a Criminal Background Investigation.

* Do you have the ability to travel to multiple sites as part of the regular job duties?

• Yes
• No

* Please describe your knowledge and experience with strategic planning.
(Open Ended Question)
* Please describe your knowledge and experience with Public Health Accreditation Board (PHAB) Standards and Measures, the 10 Essential Public Health Services and the Public Health Foundational Capabilities.
(Open Ended Question)
* In the prior twelve months have you been employed by, owned any interest in, or been an officer or board member, for any business entity, including a non-profit organization, that is transacting any business with the City of Austin, including a recipient of any contracts, grants, or any funds of any kind from the City of Austin?

• Yes
• No
• Don't know

* If you answered yes to the question above, please describe your experience.
(Open Ended Question)


Optional & Required Documents

Required Documents Cover Letter Resume Optional Documents

• 

• City of Austin

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