Combined Transportation Emergency Communication Center Operations Manager (CTECC General Manager)

Minimum Qualifications
Education and/or Equivalent Experience:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience, including two (2) years supervisory experience.
• Experience may substitute for education up to four (4) years. Master’s degree in a related field may substitute for two (2) years of non-supervisory experience.

Licenses or Certifications:

• None

Notes to Applicants
The General Manager for the Combined Transportation, Emergency & Communications Center ( CTECC ) serves as the chief administrative authority responsible for the day-to-day operations, strategic oversight, and interagency coordination of one of the region’s most critical public safety facilities. This position reports directly to the Deputy CIO for Public Safety and plays a central role in ensuring the continuity and effectiveness of technology and operations supporting emergency response across the City of Austin and regional partners.

This role manages governance structures and interlocal agreements among participating agencies, coordinates board meetings and dispute resolution processes, and oversees operational planning, service level reporting, and budget execution. The General Manager is empowered to make decisions regarding budgeted expenditures, vendor coordination, and internal processes that cross jurisdictional boundaries.

The General Manager is responsible for the coordination, continuity, and operational execution of Public Safety Technology Mission Essential Functions as they relate to the CTECC program. This includes ensuring that critical systems and services supporting emergency communications, situational awareness, and interagency collaboration remain fully functional and resilient under all conditions.

A key area of responsibility includes leading the development and execution of the CTECC Capital Improvement Program - ensuring long - range planning, prioritization, and implementation of major facility upgrades, infrastructure enhancements, and technology modernization initiatives. The General Manager is accountable for aligning capital investments with operational objectives, public safety requirements, and lifecycle sustainability, while also pursuing budget optimization strategies that maximize value, reduce cost overruns, and ensure fiscal transparency across all expenditures.

In addition to capital and operational leadership, the General Manager oversees facilities management, including general maintenance, remodeling, space planning, and energy efficiency improvements. The role ensures all facility systems remain in compliance with applicable safety codes, environmental standards, and performance regulations, supporting the reliability and security of this Tier IV mission-critical environment.

This position demands high-level collaboration with regional leadership, board members, technical managers, and public safety stakeholders. The General Manager must maintain rigorous operational discipline, ensure service accountability, and promote strategic resilience across all systems, processes, and partnerships that support CTECC’s role in regional emergency response and coordination.

Essential Employee:
This position has been designated as a Essential Employee position. An employee who has been designated by their department to be essential to maintain emergency services or to provide public health, safety, utility services, and welfare of the community. In the event of a designated emergency, these positions will be called back or retained to assist operations and recovery.

About the Department:

The City of Austin Communication and Technology Management ( CTM ) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Application Instructions:
In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE : A cover letter and/or resume will NOT be accepted. Once a position is closed, no additional applications or application changes will be accepted.

All interviews are being conducted virtually via Microsoft Teams.

Skills Assessment(s) may be required as part of the recruitment process.

Fair Labor Standards Act:

This position is classified FLSA Exempt. Exempt employees are salaried and are not eligible for overtime compensation.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, as well as the references listed in your application. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click here for more information.
Pay Range
$52.25 - $67.93
Hours
Monday-Friday: 8:00 a.m. - 5:00 p.m.
Days and hours may vary depending on the needs of the business.
Job Close Date 05/01/2025 Type of Posting External Department Communications & Tech Mgmt Regular/Temporary Regular Grant Funded or Pooled Position Not Applicable Category Professional Location 5010 Old Manor Rd. Austin, TX 78723 Preferred Qualifications
Preferred Experience:

• Broad-based experience in public safety environments involving multiple agencies, with a proven ability to operate effectively in complex, multi-jurisdictional contexts and demonstrated success fostering collaborative relationships.
• Broad-based experience developing and managing operational and capital budgets of $1 million or more, with a proven ability to align financial resources with strategic goals and demonstrate fiscal acumen and stewardship.
• Broad-based experience with emergency communications programs or systems (e.g., PSAP and CAD ), including a proven ability to support technology integration and demonstrated responsiveness to evolving public safety requirements.
• Proven ability to develop and deliver clear, impactful presentations to senior executives, governing boards, or public officials, with demonstrated success influencing strategic decision-making and familiar with parliamentary procedure.

Duties, Functions and Responsibilities
Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.


Responsible for maintaining and improving key relationships between facility partners to include the creation and maintenance of interlocal agreements. Works to maintain and accelerate progress toward agreed upon goals and objectives. Coordinates the development and implementation of facility policies and procedures providing direction when necessary. Responsible for maintenance of all facility systems (to include secondary or backup facilities) such as HVAC , landscaping, etc. Ensures preventative maintenance program is current and followed. Ensures facility access controls and procedures comply with applicable criminal justice information services guidelines. Reviews current and future requirements from business needs assessments and develops short and long-range plans to meet those needs. Responsible for the preparation and monitoring of budgets; negotiates contracts and agreements; provides reports including, but not limited to, budget reconciliation, service levels, and performance measures. Develops and recommends business plans and performance measures in accordance with interlocal agreements. Negotiates and coordinates with partner agencies and departments to manage interlocal agreements, contracts, and service level agreements for the operations of the CTECC facility Coordinates with all CTECC user agencies, media, and public for the day-to-day operations of the 24/7 facility. Attends Board, Commission, Council, and other public meetings as required.

Responsibilities- Supervision and/or Leadership Exercised:

• Responsible for the full range of supervisory activities including selection, training, evaluation, counseling, and recommendation for dismissal

Knowledge, Skills and Abilities
Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of inter-local agreements and practices.
• Knowledge of inter-local agency governmental budgetary practices.
• Knowledge of public administration principles, including the basic principles of organization, management and budget preparation.
• Knowledge of inter-local agency government purchasing laws and practices.
• Knowledge of Texas Open Meetings Act, Government Code, Chapter 551
• Knowledge of Dispute Resolution.
• Knowledge of basic laws, ordinances and regulations underlying a public sector organization and applicable county, state and federal legislation affecting public safety and public service agencies.
• Skill in the selection, training and evaluation of employees.
• Skill in communicating effectively both orally and in writing.
• Skill in maintaining effective working relations with political units/agencies such as boards of commission, state and county officials/agencies, and the general public.
• Ability to work with and coordinate between multiple agency and different governmental structures to meet inter-local agreement goals and objectives.
• Ability to negotiate agreements with agency representatives and vendors.
• Ability to perform a broad range of supervisory responsibilities.

Criminal Background Investigation This position has been approved for a Criminal Background Investigation. EEO/ADA
City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual’s AIDS , AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

Information For City Employees: If you are an employee within the department, are in good standing and meet both the minimum and preferred qualifications, then you will receive an initial interview.

Supplemental Questions

Required fields are indicated with an asterisk (*).
* The minimum qualifications for this position requires: Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job, plus three (3) years of related experience, including two (2) years supervisory experience. Experience may substitute for education up to four (4) years. Master’s degree in a related field may substitute for two (2) years of non-supervisory experience. Do you meet these qualifications?

• Yes
• No

* This position requires a criminal background investigation (CBI). By selecting the following, you are acknowledging that you understand if you are selected as a top candidate for this position, you will need a successful Criminal Justice Information System (CJIS) to be hired.

• I acknowledge and understand this position requires a Criminal Justice Information System (CJIS-Criminal Background Investigation).

* Describe in detail your experience in public safety environments involving multiple agencies, with a proven ability to operate effectively in complex, multi-jurisdictional contexts and demonstrated success fostering collaborative relationships.
(Open Ended Question)
* Describe in detail your experience developing and managing operational and capital budgets of $1 million or more, with a proven ability to align financial resources with strategic goals and demonstrate fiscal acumen and stewardship.
(Open Ended Question)
* Describe in detail your experience with emergency communications programs or systems (e.g., PSAP and CAD), including a proven ability to support technology integration and demonstrated responsiveness to evolving public safety requirements.
(Open Ended Question)
* Describe your experience delivering clear, impactful presentations to senior executives, governing boards, or public officials, with demonstrated success influencing strategic decision-making and familiar with parliamentary procedure.
(Open Ended Question)


Optional & Required Documents

Required Documents Optional Documents

• 

• City of Austin

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