Veterans Service Officer Trainee

The Job

The Office of Veterans Affairs (VA) is recruiting for Veterans Service Officer Trainees, who counsel and advise veterans and their dependents concerning entitlement to benefits under applicable provisions, laws, and regulations; assist applicants in completing documents and obtaining various benefits; screen and review all supporting evidence bearing on entitlement under the law; make home and hospital visits when necessary; and prepare correspondence and reports. Offices are located in San Bernardino , Rancho Cucamonga , and Hesperia . The eligible list will also be used to fill vacancies in the department as they occur throughout the County.

To learn more about the Department of Veterans Affairs click here.

For more detailed information, view the Veterans Service Officer Trainee job description.

COMPETITIVE SALARY & BENEFITS

Annual Across the Board Salary Increases on February 2026*
Bi-annual step increases of 2.5% up to Step 14

HEALTH BENEFITS

PAID TIME OFF

RETIREMENT PERKS

• Medical & Dental: Family Coverage
• Vision: Employee Coverage
• Premium subsidies to offset health costs
• Flexible Spending Account: Pre-tax account for qualified healthcare expenses

• Up to 4 weeks accruable vacation with cash-out option
• 11 days accruable sick leave
• 15 paid holidays
• Perfect Attendance Leave
• Flexible work schedules (in some departments)

• Generous pension
• Retirement reciprocity may be available!
• 457(b) Deferred Compensation
• Retirement Medical Trust (RMT)

DCAP Account - County Paid Life Insurance - AD&D Insurance - 529 Savings Plan - Short & Long-Term Disability
Wellness Program - Commuter Services - Employee Discounts - Annual Tuition Reimbursement

Review the job-specific Benefit Summary by following this link .

CONDITIONS OF EMPLOYMENT

PROMOTION :
VSO Trainees are eligible for promotion to Veterans Service Officer I ( $3,984 - $5,350 /mo.) upon completion of the eighteen (18) month training period and receipt of a satisfactory work performance evaluation or be terminated.

VSO I's (2nd level trainee) are eligible for promotion to Veterans Service Officer II ( $4,510 - $6,201 /mo.) upon completion of the eighteen (18) month training period and receipt of a satisfactory work performance evaluation or be terminated.

Incumbents must also obtain California Department of Veterans Affairs ( CALVET ) accreditation within eighteen (18) months of hire or be terminated.

Travel: Travel throughout the County may be required, and employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

* Salary increases contingent upon Property Related Revenue and/or statewide Realignment Sales Tax Collections performance.

Minimum Requirements

CANDIDATES MUST MEET ONE OF THE FOLLOWING OPTION REQUIREMENTS:

OPTION 1
Must possess fifteen (15) semester (23 quarter) units of completed college coursework in behavioral/social science or public/business administration . (Transcripts MUST be submitted with the application if applicant does not possess a completed Associate degree (or higher), or the application will be disqualified.)

OPTION 2

Must possess a completed/awarded Associate degree (or higher).

**NO EXPERIENCE REQUIRED**
IMPORTANT NOTES:
EDUCATION
Qualifying degrees or coursework must be completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. Degrees or coursework completed outside the U.S. must be accompanied with an evaluation report from a reputable credential evaluation service showing equivalency to degrees or coursework completed at a college or university accredited by any accrediting association recognized by the United States Department of Education. (Must be attached if applicable.) Follow this link for more information on evaluation services.

Desired Qualifications

Military Veterans are encouraged to apply. The ideal candidate will have experience developing and processing veteran claims for an accredited national veterans' service organization, or a federal, state or county veterans service office.

Candidates who exhibit strong integrity, loyalty and commitment to the job, empathy towards others, and who demonstrate strong active listening and communication skills is highly desired.

Selection Process

Examination Procedure :
There will be an online assessment of knowledge and skills in the following areas (practice materials not available):

Attention to Detail

Applying Office Policies

Interviewing Techniques

Written Communication

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire by 5:00 pm, Friday, May 23, 2025. It is to your advantage to provide as much relevant and detailed work experienceas possible, as resumes will not be reviewed in lieu of the application materials.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application as soon as possible. Applicants will be automatically logged out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted, you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note, if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you require technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

EEO/ADA: San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act (ADA) compliant employer, dedicated to ensuring equal employment opportunities for all employees and applicants.
ADA Accommodation: If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form within one week of a recruitment filing deadline.
Veterans’ Preference: Eligible veterans, their spouses, or widows/widowers who are not current County employees may receive additional Veterans' Preference points. For details and instructions on how to request these points, please refer to the Veterans' Preference Information .

For more important details, review the links below:

Guide to Completing a County Job Application

Applicant Information and the County Employment Process

Technical & Inspection Unit

The County of San Bernardino offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

For a summary of benefits,* please click here .

Refer to the appropriate MOU, contact the County's Employee Benefits and Services Division at (909) 387-5787 or visit the Benefits website for more detailed information at hr.sbcounty.gov/employee-benefits/ .

*Retirement benefits subject to change.

Closing Date/Time: 5/23/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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