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Job Description
Lead Customer Service Representative - Sales/Use Tax Correspondence
Department of Revenue
Annual Salary: $40,660.80
Location: Truman Building - 301 West High Street, Jefferson City, MO
DOR’s Vision: To provide every customer the best experience every time.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
The Business Tax Correspondence team processes and responds to customer inquiries regarding sales tax, vendors use tax, consumers use tax, employer withholding tax and tire/battery fee delinquent notices. Our mission is to provide quality service to our customers. Your work will involve assisting individuals and businesses in resolving their delinquent tax accounts. You will be an important part of assuring that the taxpayer is collecting and remitting the correct amount of tax to the Missouri Department of Revenue. Your work will have an impact on the revenue that will ultimately be distributed to the State of Missouri and local cities/counties.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Provide direct supervision and guidance to individuals in the Business Tax Correspondence section
- Produce and maintain production reports
- Hold monthly ENGAGE meetings with team members
- Answer telephone calls transferred from the Directors office
- Work constituent/ state representative emails
- Review form updates
- Submit and test Revenue Premier bugs
- Establish and maintain positive working relationship by communicating effectively with staff and internal and external customers.
- Assign work priorities for team members
- Supervise, educate, monitor, and collaborate with team members and co-leaders to improve processes.
CORE COMPETENCIES NEEDED:
Strategic Thinking Computer Literacy Effective Writing Customer Service Skills
Self-directed Attention to Detail Clear Communication Efficient
Fast Paced Organized
QUALIFICATIONS:
Minimum Qualifications- Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work.
- Have a commitment to customer service
Preferred Qualifications- Must be self-motivated
- Proficient with Microsoft Office and Excel
- Able to pay attention to details and accuracy in work production
- Proficient in data entry
- Training, certification, and/or education in continuous process improvement programs such as Lean Six Sigma as well as completion of Missouri Way, Leadership Academy, and similar programs is preferred.
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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