Program Manager - Protective Services

Description

THE COUNTY OF EL DORADO
The County of El Dorado is committed to promoting the power of public service by fostering a diverse and collaborative workplace where employees are empowered, respected and valued. The dedicated efforts taken by the Board of Supervisors continues to promote El Dorado County as a competitive employer that is committed to recruiting and retaining qualified employees by advocating for competitive salaries and excellent benefits. The County of El Dorado is also supportive of providing telework opportunities for employees consistent with business needs and in accordance with Board of Supervisors Policy E-12 - Telecommuting.

HEALTH AND HUMAN SERVICES AGENCY The County of El Dorado , Health and Human Services Agency is committed to transforming lives and improving futures for the citizens of El Dorado County. Their programs and services include: Behavioral Health, Public Health, Community and Social Services. The Health and Human Services Agency has over 600 employees dedicated to enhancing and enriching the lives of those in their communities.

SOCIAL SERVICES DIVISION
The Health and Human Services Agency’s Social Services Division strives to improve the quality of life for the residents of El Dorado County. They help residents meet basic needs and ultimately become self-sufficient by offering the following services: CalFresh, CalWORKs, Medi-Cal, General Assistance, and employment services.

THE OPPORTUNITY

• Manage the daily work activities of the Public Guardian, Child Welfare Services, and/or Adult Protective Services program, directly or through subordinate supervisors, by establishing performance levels, communicating goals and performance expectations, and monitoring and reviewing work to ensure conformance to established policies and procedures, and standards for quality and timeliness.
• Assess service delivery to communicate findings to upper management, implement changes to improve efficiency and service quality, maximize effectiveness of program operations, and ensure alignment with the Agency's mission.
• Oversee personnel actions to determine compliance with policies and procedures, and provide guidance to subordinate supervisors regarding personnel matters.
• Ensure that programs or work units are staffed with qualified individuals by resolving performance problems; documenting performance according to policy; training and developing staff; and assisting in the selection, hiring, and promotion of staff.
• Interpret laws and regulations, including new laws and proposed legislation, to determine relevancy to Agency operations and services, and assess program compliance with laws and regulations.
• Assess the need for changes to policies or programs based on initiatives to improve services, new services or program modifications, and opportunities for cross-collaboration of program areas.
• Develop or revise policies or procedures to improve operational efficiency and effectiveness, and assist higher-level management in departmental strategic planning.
• Serve as an internal technical expert regarding program matters by providing consultation and guidance to staff regarding problems with complex social service cases and delivery of services, and taking corrective actions to improve the quality and efficiency of social services.
• Work collaboratively with personnel of other agencies, community groups, contractors, and other public and private organizations to determine needs for social services, and coordinate shared services or collaborative projects, or the provision of services by contracted agencies.
• Ensure that information regarding Agency services and policies is provided accurately and thoroughly to external parties, and responds to the most sensitive complaints from the community, foster parents, and staff.
• Serve as an external technical expert by providing consultation regarding program, legal, or policy matters to external entities such as County department managers or administrators, state departments, Board of Supervisors, advisory boards, and advocacy groups.
• Assist in the development of the budget for assigned programs by preparing cost estimates and projections, and performing ongoing monitoring of expenditures to ensure compliance with budget provisions.

For a full description of duties and responsibilities, please review the job description here .

Ideal Candidate Statement
An ideal candidate enjoys working in a fast paced environment, has strong critical thinking skills, and demonstrates the ability to lead teams through change. Child Welfare experience and knowledge is necessary to successfully supervise and coach in this position. Teamwork and the ability to successfully collaborate and partner with internal and external partners is also vital.

Human Resources will assess your application to determine if you are minimally qualified using the following recommendations:

Education and Experience:
One (1) year of full-time experience performing duties equivalent to the County's classes of Social Worker Supervisor I, Social Worker Supervisor II, or Supervising Deputy Public Guardian.

AND

A master's degree in Social Work or a master's degree from a two-year counseling program.*

*Qualifying counseling degrees from a two (2) year counseling program includes: Marriage and Family Therapy, Clinical Counseling, Mental Health Counseling, Addiction Counseling, Gerontology, Counseling Psychology.

Licenses and Certifications:

• Possession of, or ability to obtain and maintain, a valid California or Nevada Driver's License and a satisfactory driving record.

Click here to view the minimum qualification for Program Manager - Protective Services, as well as the physical, environmental, and working conditions.

SUBMIT YOUR APPLICATION
Apply online by clicking the 'Apply" link at the top of this announcement. When your online application and responses to the required supplemental questions are complete, click 'Accept". If you have any questions regarding this recruitment, contact Nicholas Jetton in Human Resources at nicholas.jetton@edcgov.us.

RECRUITMENT PROCESS
The Human Resources Department will screen all applications to identify qualified candidates. After screening, qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the recruitment process. Training and Experience Review (Weighted 100%): A training and experience review consists of candidates responding to supplemental questions on the job application. A subject matter expert will evaluate each candidate's responses based on predetermined criteria. The subject matter experts are not granted access to the candidate's application; responses to the supplemental questions should be thorough, detailed, and complete.

Supplemental questions play an integral role in this recruitment process. Please take the time to provide thoughtful and thorough responses. The information you provide may be used to determine your ranking for referral to specific vacancies. All work experience that is described or included in your response(s) MUST be included in the "Work Experience" section of your application. Do not refer to a resume or other documentation.

For more information on the recruitment process, click here.

Based on the department's needs, the selection procedures listed above may be modified. All candidates will be notified of any changes in the selection procedures.

ADDITIONAL INFORMATION
The County of El Dorado is recruiting applicants for Program Manager - Protective Services. This recruitment will establish a list for the purpose of filling current and future full-time vacancies for at least three (3) months. If you are interested in the position of Program Manager - Protective Services within any County department, please submit your application.

We currently have the following vacancies:

• One (1) full time vacancy in the Health and Human Services Agency, Social Services located in Placerville CA.

Click here for Frequently Asked Questions.

The County of El Dorado is an Equal Opportunity Employer and encourages applicants from diverse backgrounds to apply.

As required by Internal Revenue Service Publication 1075, individuals in positions that have access to Federal Tax Information (FTI), will be subject to a background investigation and a criminal history check. In addition, individuals hired into positions that have access to FTI will be re-investigated at least once every ten (10) years.

Many job classifications require pre-employment medical screening. Depending on the job classification, medical screening may include drug testing. A positive test may result in the revocation of an employment offer.

Not just rustic mining towns and historic sites - Today El Dorado County is a year-round vacation destination overflowing with outdoor adventure, inviting agritourism locations, enriching family activities, and a proud Gold Rush history.

Escape the traffic and smog because El Dorado County is just:

• 40 miles to Downtown Sacramento
• 50 miles to Sacramento International Airport
• 129 miles to San Francisco

Here area few of the many activities and events available throughout El Dorado County:

• Hiking, Camping, Fishing, Boating, and Watersports
• Skiing and Snowboarding
• Live Music and Music Festivals
• Local Craft Breweries and Wineries
• El Dorado County Fair
• Placerville Speedway Races
• Farm to Fork Restaurants
• Small Business Shops

Employees that are buying a home in El Dorado County may qualify for down payment assistance. Click here for more information.

CHECK OUT OUR VIDEO TO LEARN MORE!



The County of El Dorado is committed to providing a comprehensive, flexible benefits program to meet your needs!

For your Health and Well-Being:

• Medical
  
• Dental
  
• Vision
  
• Flexible Spending Accounts - FSA & HSA
  
• Employee Assistance Program (EAP)
  
• Basic Life Insurance
  
• Long Term Disability (LTD)
  
• County sponsored Wellness program
  
• Discounts on gym memberships
  

For your Financial Future:

• CalPERS Retirement
  
• Deferred Compensation (457) Plans
  
• Optional Life Insurance
  

For your Work/Life Balance:

• Paid Holidays
  
• Floating Holidays
  
• Vacation and sick leave accruals
  
• Management and Bereavement leave
  

Below is a comprehensive benefit summary based on full-time, regular employment for the bargaining unit to which this classification is assigned.

Revised 1/2025, valid until modified by successor MOU or negotiated agreement.

To learn more about the benefits offered by the County of El Dorado please visit our website located here .

Extra help employees are not considered regular employees, therefore do not attain civil service status, and do not receive benefits or paid leaves; however, they do accrue sick leave consistent with the law.

Closing Date/Time: 6/16/2025 11:59 PM Pacific

• 

• County of El Dorado

• 530-621-5565

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