Assessments/Liens Officer

The Position

*** Seeking Results Driven Professional With Proven Leadership and Organizational Skills and
Strong Commitment To Team Environment Dynamics***

Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don’t Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let’s Partner Together and Come Grow with the City of Hollywood. Apply Now!

For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at https://www.governmentjobs.com/careers/hollywoodfl .
Starting Salary For Position Is Within $68,477.30 - $110,858.84 Annually

Dependent On Qualifications
JOB SUMMARY:
Under the general direction of the Accounting Systems Manager - Treasury in the Department of Financial Services, performs work related to the roll development of non-ad valorem special assessments; the billing and collection of property-based charges for property maintenance work performed by the City, demolition of structures, and clearing of lots; and the timely filing and removal of property liens imposed by the City for unpaid charges. Develops and analyzes detailed financial information and property records, and exercises professional judgment in problem resolution involving billing and payment matters and complex customer service issues. Makes recommendations regarding the efficient utilization of resources, and the proper billing and recording of transactions. Exercises discretion and creativity in addressing the details on assignments of a varied, diverse and difficult nature. Assists in solving complex technical problems in areas where no precedent exists.

ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:

• Under the direction of the Accounting Systems Manager - Treasury, performs specific tasks related to the development, review and correction of annual non-ad valorem assessment rolls; analyzes and researches changes in the rolls; follows up with the County as directed; assists in billing the assessments on certain government-owned properties; and researches and addresses questions from property owners related to their assessments.
• Supervises collections staff in the accurate and timely billing of property owners for maintenance and emergency charges incurred by the City in remedying hazards, or unsafe or unsanitary conditions found on their properties. These charges include lot clearing, building demolition, grass mowing, and pool cleaning. Ensures responsive yet courteous follow up with the property owner on unpaid charges including additional letters and calls to the property owner, and the timely liening and recording of the debts in the County records.
• Supervises the accurate and timely preparation by staff of property owner and title company requests for lien searches which entails gathering, analyzing and reporting accurate data from a number of different databases to ensure the City will receive all amounts due at settlement or property closing.
• Supervises the accurate and timely billing and collection of other receivables including annual alarm registration fees and false alarm charges.
• Prepares and files legal documents with the County for claims and releases of liens, and ensures that Treasury’s records of these claims and releases are accurate and complete.
• Creates and analyzes monthly, quarterly, and annual reports on billings, collections, outstanding liens, follow up actions taken to contact customers, and cases referred to outside collection agents and attorneys.
• Reconciles and distributes various payments to the correct accounts as it relates to liens and other payments.
• Recommends and then implements operational or workflow changes to improve internal processes to achieve unit and divisional goals.
• Reviews Vacant Property Registrations against County records and notifies the County of any properties still showing homestead and other exemptions in order to help the County capture possible fraud cases and maximize property tax dollars to the City.
• Provides technical assistance in the design of programming changes to improve the utilization of the different billing and tracking systems in this area. Ensures that staff is trained in using the various systems, and in understanding any programming changes or modifications.
• Represents the City at Special Magistrate and Mitigation hearings as needed to settle collections issues and suits on behalf of the City.
• Ensures excellent customer service is provided by the department and resolves complex customer complaints and concerns.
• Follows up with the County and other external parties related to property owner disputes over amounts owed regarding assessments, liens and other billed receivables.
• Effectively and positively represents the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
• Establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
• Performs related work as required for this position description only.

The Requirements

EDUCATION/EXPERIENCE:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required:

Bachelor’s Degree from an accredited college or university with a major in Accounting, Finance, or Business and at least five (5) years experience working with assessments, collections and liens in a supervisory capacity supplemented by experience in treasury analysis or management, banking services, collections of unpaid debts, property records analysis and maintenance, or an equivalent combination of training and experience.

Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements.

CERTIFICATES, LICENSES, REGISTRATIONS :

• Valid Driver’s License: With proof of automobile insurance
• Background Check: Must have an acceptable background record
• Driving Abstract: Must have an acceptable driving record

KNOWLEDGE, SKILLS, ABILITIES:

• Knowledge of the principles and practices of personnel management, customer service delivery, accounts receivable, billing and payment methods, collections methods and procedures, government treasury and revenue management, and basic governmental accounting.
• Knowledge of various local, State and Federal laws regarding non-ad valorem assessments, debt collection and the imposition of property liens.
• Knowledge of microcomputer spreadsheets, word processing, and database management systems.
• Knowledge of principles and techniques used in conducting management studies and financial analyses.
• Knowledge of internal control systems and procedures.
• Skill in preparing complex management reports and presentations on a timely basis.
• Skill in the use of personal computers and related financial software products.
• Ability to communicate effectively orally and in written form.
• Ability to work with and maintain numerous and diverse billing, lien management and property records systems.
• Ability to initiate contact with customers, or meet with customers at their request, and discuss the payment of outstanding amounts owed to the City in a tactful, calm and professional manner with the objective of collecting the debt.
• Ability to establish and achieve work goals for the operation.
• Ability to supervise subordinate employees in order to work toward and attain operational goals.
• Ability to prepare complex spreadsheets and reports for internal use and for management’s use.
• Ability to understand and follow complex oral and written instructions.
• Ability to maintain effective working relationships with employees inside and outside the Division and Department.
• Ability to work independently, and to know when to use judgment and discretion in the matters at hand.
• Ability to evaluate complex financial documents; ability to conduct thorough analytical work.
• Ability to solve problems.

• Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public.

PHYSICAL DEMANDS:

The physical abilities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to walk, sit, write, hear, speak and be required to exert up to 50 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. May require the use of fingers or hands to manipulate objects such as picking, gripping, or pressing. Specific vision abilities required by this job include close and distance vision, peripheral, and depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT:

Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs.

The Examination

Required Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date.

Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations.

You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed.

Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts.

Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number.

Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination.

Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes.For additional information, please refer to the Florida Department of Veterans' Affairs .

Additional Information

All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment.

EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:

• The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
• The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
• The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.

As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood.

REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) 921-3216.

All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications).

The City of Hollywood is an Equal Opportunity / Equal Access Employer.

SUMMARY OF BENEFITS FOR SUPERVISORY EMPLOYEES

• Supervisory employees shall be provided with 200 hours of vacation leave per vacation year (the vacation year shall begin on October 1st and end on the following September 30th). Employees shall be required to utilize 80 hours of vacation during the vacation year in which it is earned or it will be lost at the end of the vacation year. The remaining 120 hours may be carried forward and must be used within 18 months following the vacation year in which the leave is earned or be liquidated by cash payment at that time. The employee will become eligible for liquidation of accrued leave after approximately two years of employment. Leave that is liquidated shall be paid at the employee's rate of pay when the vacation time was earned.
• Supervisory employees accrue eight hours sick leave for each month worked with no limit on the amount that is accumulated. Additionally, each fiscal year an employee shall have the option of converting a maximum of 40 hours of accrued sick leave days to personal leave, provided the employee has a balance of 96 hours after the conversion.

Accrued sick leave shall be terminally paid at the following rates in relationship to full years of credited service with the City to a maximum of 1200 hours (e.g., an employee with 20 or more years of service with 1200 (or more) hours of sick leave shall be paid at 80% of 1200 hours, which would be 960 hours):

Accrued Sick Leave Payout

• Less than five (5) years 20% sick leave
• Five (5) to ten (10) years 40% sick leave
• Ten (10) or more years 70% sick leave
• More than twenty (20 years) 80% sick leave

Upon the accumulation of 300 sick leave hours, all employees have the option of converting the next 40 hours of sick leave to vacation days.

• Employees may participate in the City's Sick Leave Pool Program upon the completion of one year of employment and with a minimum accumulation of 96 hours of sick and/or vacation leave. This program entitles eligible employees to participate in extended sick leave benefits for cases involving non-work related catastrophic or long-term illnesses or injuries.
• Supervisory employees shall receive the following holidays:

New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day
Juneteenth Independence Day Labor Day Veteran's Day
Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day
New Year's Eve

• Supervisory employees will receive two paid wellness workdays (either 8 or 10 hour days) each fiscal year. These days are provided to promote well-being and wellness. These paid workdays must be used within the fiscal year in which they are earned or will be lost.
• Supervisory employees will receive 40 hours of paid bereavement leave in the event of an immediate family member passing.
• Supervisory employees will receive longevity compensation added to their base salary for the following cumulative years of service with the City:

• 5 years of service 5%
• 10 years of service 3%
• 12.5 years of service 2.75%
• 15 years of service 2%

• Supervisory employees shall be eligible to participate in a Disability Salary Replacement program that will provide for a 60% base salary benefit after a 90 day waiting period. During the 90 day waiting period, an employee may utilize accrued sick and vacation leave. Upon entering the program, the employee may continue to use sick and vacation leave to make up the difference between 60% of salary and 100% of salary.
• Supervisory employees and families shall be provided the option of coverage in the City’s health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows:

Enrollment Tier |Medical OAP |Medical OAPIN
Employee Only|$87.89 |$0
Employee +1|$175.78 |$39.34
Employee + 2 or More|$281.24 |$86.56

• Each member shall have the option of completing an annual wellness preventative physical through the City’s contracted provider currently named Life Scan with the costs of the scan paid for by the City up to $395 for each member which includes a comprehensive medical evaluation, ultrasound imaging, cardio-pulmonary assessments, vision and hearing test, and extensive laboratory blood profiles.
• Executive, Management & Technical employees shall be provided group dental with $19.00 of the monthly premium costs paid by the City. There are three benefit plan offerings. For 2024, the biweekly rates are as follows:

Enrollment Tier|Dental DPPO Low|Dental DPPO High|Dental DPPO Buy UP
Employee Only|$5.17|$21.37|$25.11
Employee +1|$14.80|$40.68|$46.82
Employee + 2 or More|$23.69|$58.51|$66.86

• Supervisory employees shall have the option to purchase vision coverage through payroll deductions. Three plans are offered.

Enrollment Tier|VSP Option 1|VSP Option 2|VSP Option 3
Employee Only|$2.36|$3.87|$4.44
Employee +1|$4.73|$7.73|$8.87
Employee + 2 or More|$7.61|$12.45|$14.28

• Supervisory employees will receive from the City a “use it or lose it” Health Reimbursement Account annually. The amount to the employee is determined by the employee’s medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account.
• Supervisory employees shall be provided with term life insurance of $100,000 with double indemnity provision with all premium costs paid by the City. Employees shall have the option of purchasing additional term life insurance at group rates up to an additional maximum amount of $475,000.
• All employees will be required to contribute 8% pretax dollars to the employee’s retirement fund. An employee is vested in the pension plan after seven years of continuous service. To be eligible for normal retirement an employee must be age 65 with seven years of service, age 62 with 25 years of service or 30 years of service. The service retirement annuity (pension) is equal to 2.5% of the employee's average salary for the highest 130 consecutive biweekly pay periods of credited service multiplied by the employee's years of credited service. To file a claim for benefits under the General Pension Plan or to receive a copy of the Plan or a copy of the Summary Plan Description (SPD), contact the Pension Coordinator at 954-921-3333.
• Supervisory employees, who complete their probationary period and receive “satisfactory” or better Employee Performance Evaluations, shall be eligible to participate in the City Educational Reimbursement Program for job-related undergraduate and graduate course work. General employees should request approval prior to taking any courses. The City pays as follows to a maximum total of $1,800.00 for tuition annually:

Graduate and Undergraduate Benefit

Grade of B or better 100% reimbursement at State tuition rates
Grade of Pass 100% reimbursement at State tuition rates
Grade of C 0% reimbursement at State tuition rates

Employees will be eligible to receive 100% reimbursement for books with approval of the City Manager/designee.

Employees who receive benefits under this program, who voluntarily leave the City's employment within two (2) years of receiving such benefit, shall be responsible for reimbursing the City for the cost of this benefit.

• Supervisory employees may enter into a Deferred Compensation Program through payroll deduction.
• Supervisory employees have the option of joining the Sun Credit Union.
• Supervisory employees have the option of participating in payroll Direct Deposit.
• Supervisory employees have the option of participating in Pre-paid Legal/ID Theft Protection Plans and Supplemental Insurance, i.e. AFLAC, through voluntary payroll deductions.
• Supervisory employees are eligible to participate in the City’s Work/Life Assistance Program offering a wide range of services and support.
• Professional employees may have access the City’s fitness facility free of charge.

IMPORTANT NOTICE - This document ‘BENEFITS SUMMARY’, is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time.

Closing Date/Time: 6/16/2025 11:59 PM Eastern

• 

• City of Hollywood, FL

• 954.921.3216

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