VOLUNTEER PROGRAMS COORDINATOR II

Position/Program Information

TYPE OF RECRUITMENT
We encourage applications from anyone!

EXAM NUMBER
Y2683K
APPLICATION FILING DATE

The application filing period will begin on June 3, 2025, at 9:00 a.m. (PT) - Continuous

We will keep accepting applications until the position is filled. The application window may close unexpectedly once we have enough qualified candidates.

Why work for us?

The Department of Health Services is the second largest municipal health system in the nation. DHS operates as a coordinated health system, operating 25 health centers and four acute care hospitals, in addition to providing health care to youth in the juvenile justice system and inmates in the LA County jails. Across the network of DHS' directly operated clinical sites and through partnerships with community-based clinics, DHS cares for about 600,000 outstanding patients each year, employs over 23,000 staff, and has an annual operating budget of 6.9 billion. For additional information regarding DHS please visit www.dhs.lacounty.gov.

Through academic affiliations with the University of California and Southern California, (UCLA) and (USC), the Charles R. Drew University of Medicine and Sciences (CDU), DHS hospitals are training sites for physicians completing their Graduate Medical Education in nearly every medical specialty and subspecialty. In addition, to its direct clinical services, DHS also runs the Emergency Medical Services (EMS) Agency and the County's 911 emergency response system, as well as Housing for Health and the Office of Diversion and Re-entry, each with a meaningful role in connecting vulnerable populations, including those released from correctional and institutional settings, to supportive housing.
The mission:
To advance the health of our patients and our communities by providing outstanding care!

Definition:
Coordinates a medium-sized volunteer services program of a County facility or department or acts as associate to the director of a volunteer services program at a large County health facility or coordinates a comprehensive volunteer public relations program at the LAC/USC Medical Center.

Essential Job Functions

• Plans, develops, and implements volunteer programs.

• Supervises and participates in the recruitment, selection, orientation, training, and evaluation of volunteers.
• Develops and maintains an integrated public relations program for volunteer activities.
• Prepares news bulletins, feature articles, public notices, and public service announcements for all media.
• Coordinates the dissemination of information to appropriate organizations, auxiliaries, and professional committees.
• Establishes and maintains a positive relationship with the communications media to promote favorable media coverage of volunteer programs and public awareness of facility needs.
• Has charge of the Medical Center Volunteer Program in the absence of the Director of Volunteer Programs, Medical Center.
• Acts as liaison between community service groups and County personnel. Speaks before community groups to recruit new volunteers.
• Creates and maintains volunteer program policies and procedures, ensures that volunteers align with departmental and hospital rules and regulations.
• Evaluates existing programs and selects new programs.
• Plans volunteer recognition ceremonies for individual volunteers and service groups. Attends staff meetings, professional meetings and conferences.
• Maintains attendance records of volunteers and compiles periodic activity reports.
• Identifies suitable contributions and activities of individuals and groups based upon identified needs and ensures that those services, supplies, and equipment are allocated and distributed appropriately.
• Supervises volunteer assistants, clerical personnel and volunteers engaged in program activities.

Requirements

Requirement to Qualify:
Three (3) years paid or unpaid experience in a volunteer program, one year of which must have been in a supervisory* or administrative** capacity.
No out-of-class experience will be accepted.

License:
A valid California Class C Driver License or the ability to use an alternative method of transportation when needed to carry out job-related essential functions.
Physical class:
Physical Class II - Light: This class includes administrative and clerical positions requiring light physical effort that may include occasional light lifting to a 10-pound limit and some bending, stooping, or squatting. Considerable ambulation may be involved.
Special requirement information:
*Supervisory capacity is defined as: has full supervisory responsibility including planning, assigning, scheduling, hiring, rating performance evaluations, disciplining, and counseling subordinate volunteer staff.

**Administrative capacity is defined as: performs work typically in an administrative services branch of an organization unit, including responsibility for the development of procedures and participation in policy formulation.
Desirable Qualifications:
Additional credit will be given to applicants who have the following desirable qualifications:

• Additional years of supervisory* or administrative** experience in a hospital volunteer program beyond the requirements.
• A bachelor’s degree*** from an accredited college or university
• A Certified Administrator of Volunteer Services (CAVS) credential from the American Hospital Association Certification Center (AHA-CC).

***In order to receive credit for the required degree/coursework, certification, a legible copy of the official diploma or official transcripts needs to be provided with the application, or via email indicating your name, the exam name, and the exam number to hbarrera@dhs.lacounty.gov within 7 calendar days of filing your application online.

• Note: Foreign studies must be evaluated by an accredited credential evaluation agency recognized by the NACES or the AICE of the United States (US) and deemed to be equivalent to degrees from the US. Applications indicating possession of a degree or certificate without providing evidence, may not be considered for credit.
• We do not accept password-protected documents. Ensure documents are unlocked before attaching to application or sending to the exam analyst.

Additional Information

Examination content:

Examination will consist of an evaluation of experience based upon application information, desirable qualifications and supplemental questionnaire weighted 100%.

You must meet the requirements and achieve a passing score of 70% or higher in order to be placed on the eligible register.
Eligibility Information:
Applications will be processed as they are received and added to the list accordingly.

Scores will be valid for 12 months from the date of results notice.

No person may compete in this examination more than once every twelve (12) months.
Special information:
Vacancy Information:

The list of successful applicants created from this examination will be used to staff our vacancies throughout DHS.
Available Shift:
Appointees may be required to work any shift, including evenings, nights, weekends and holidays.

APPLICATION AND FILING INFORMATION:

We only accept applications filed online. Applications submitted by U.S. mail, fax, or in person are not accepted. Apply online by clicking on the "Apply" green button at the top right of this posting. This website can also provide application status updates.

Please fill out the application completely. Provide relevant job experience including employer's name and address, job title, beginning and ending dates, number of hours worked per week, and description of work performed.

We may verify information included in the application at any point during the examination and hiring process, including after an appointment has been made. Falsification of information could result in refusal of application or rescission of appointment. Copying verbiage from the Requirements or class specification as your work experience will not be sufficient to demonstrate meeting the requirements. Doing so may result in an incomplete application and may lead to disqualification.

We will send notifications to the email address provided on the application, so it is important that you provide a valid email address. If you choose to unsubscribe or opt out from receiving our emails, it is possible to view notices by logging into governmentjobs.com and checking the profile inbox. It is every applicant's responsibility to take steps to view correspondence, and we will not consider claims of missing notices to be a valid reason for re-scheduling an exam part. Register the below domains as approved senders to prevent email notifications from being filtered as spam/junk mail.

• info@governmentjobs.com
• hbarrera@dhs.lacounty.gov

New email addresses need to be verified. This only needs to be done once per email address and can be done at any time by logging in to govermentjobs.com and following the prompts. This is to enhance the security of the online application and to prevent incorrectly entered email addresses.

Federal law requires that all employed persons have a Social Security Number, so include yours when applying.

For those who do not have access to a computer or the internet, we provide access to complete an application at public libraries throughout the county.

All applicants must file their application online using their own user ID and password. Using a family member's or friend's login information may erase a candidate's original application record.
Anti-Racism, Diversity, and Inclusion (ARDI):
The County of Los Angeles recognizes and affirms that all people are created equal and are entitled to all rights afforded by the Constitution of the United States. We are committed to promoting Anti-Racism, Diversity, and Inclusion efforts to address the inequalities and disparities amongst race. We support the ARDI Strategic Plan and its goals by improving equality, diversity, and inclusion in recruitment, selection, and employment practices.

ADA Coordinator Phone: (323) 914-7111
CALIFORNIA RELAY SERVICES PHONE: (800) 735-2922
DEPARTMENT CONTACT:

Hector Barrera, Exam Analyst

Telephone Number: (213) 288-7000
Email Address: hbarrera@dhs.lacounty.gov

For detailed information, please click here

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• Los Angeles County

• (800) 970-5478

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