Program Services Operations Coordinator -(Administrative Analyst/ Specialist Non-Exempt) - Disability Programs & Resource Center

*SFSU INTERNAL APPLICANTS ONLY*

Working Title

Program Services & Operations Coordinator

SF State University

San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

Applicants may visit titleix.sfsu.edu for more information on SF State's policy prohibiting discrimination, and how to file an online report using the procedures under Executive Order 1096 Revised. Inquiries can be directed to the campus Title IX Coordinator and Discrimination, Harassment, and Retaliation Administrator by calling (415) 338-2032 or emailing vpsaem@sfsu.edu.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.

Department

Disability Programs & Resource Center

Appointment Type

This is a one-year probationary position.

Time Base

Full-Time (1.0 FTE)

Work Schedule

Monday - Friday 8:00 AM-5:00 PM

Anticipated Hiring Range

$4926.00 - $5473.00 Per Month ($59,112.00 - $65,676.00 Annually)

Salary is commensurate with experience.

Position Summary

Under the general supervision of the Director of the Disability Programs & Resource Center (DPRC), the Program Services & Operations Coordinator (POSC - AA/S - Non-Exempt) serves as the DPRC reception lead for analyzing and addressing problems for walk-in, Zoom and phone inquiries; determines immediate need for student and employee appointments and other courses of action; supervises, trains, and manages DPRC reception-area student assistants; and covers the DPRC reception-area during regularly scheduled shifts over peak periods and during student assistant absences. The POSC independently assesses the need for office supplies and other non-IT purchases and works with reporting line to recommend and execute purchases with good fiscal stewardship. Tracks and leads programmatic updates of the myDPRC (AIM) database and coordinates DPRC note taking services. Coordinates the processing and maintenance of confidential student records and supports administrative functions of the DPRC. The Program Services & Operations Coordinator provides back-up support to other office programs as needed.

Position Information

DPRC Reception-Area Coordination, Coverage, and Appointment Support

• Serve as primary coordinator of the DPRC reception-area. Duties include: analyze and address problems related to walk-in, Zoom, and phone inquiries; independently determine immediate need for all requested appointments, including coordinating accommodations requested to participate in appointments and other courses of action; and consult with constituents related to departmental services during peak times;
• Provide coverage to the DPRC reception-area at least 20 hours per week, ensuring coverage is scheduled during peak office hours. This will require additional reception-area coverage at the open and close of each academic semester. In addition, serve as primary back-up to the DPRC reception-area during unscheduled and short notice student employee absences;
• Responsible for overseeing daily office opening and closing during public office hours and obtaining professional staff coverage when incumbent has pre-approved absences;
• Hire and supervise student assistants each semester for DPRC reception-area coverage, as well as develop and monitor a back-up coverage schedule;
• Train student assistants on DPRC standard operating protocol, policies, initial appointment guidelines, staffing/operational updates or changes, reasonable accommodation procedures, and good practices when interacting with people with disabilities. Ensure confidentiality of communication and information;
• Regularly delegate and monitor student assistant tasks and general effectiveness. Provide regular feedback on student assistant communications and other information shared with the public, as well as other aspects related to job performance;
• Maintain effective working relationships with a wide range of students, staff, faculty, and the public; and Maintain accurate information related to availability of appointments and resources for students.

Operations Coordination & Administrative Support

• Primary coordination of the myDPRC (AIM) database programmatic calendar, responsible for completing scheduled tasks such as updating semester codes, mass archiving student profiles, and reviewing applications to ensure timely follow-up. Serves as a member of DPRC myDPRC Steering Committee.
• In consultation with reporting line, coordinate certain purchase processes and requests up to and including office space design; assess the need for office supplies,
• Primary point of contact for requests for maintenance and dissemination of notices to all-staff from facilities, building coordinator, etc.
• Oversee processing of student in-class note-taking requests and track successful note-taker/DPRC student matches and related data;
• Directly recruit, orient, train and supervise and oversee timesheet reporting for Note-Taking Assistant (student employee) who assists with note taking administrative duties;
• Coordinate priority registration accommodation eligibility for disabled students and incentive appointments for volunteer note-takers.
• Coordinate access to and training for digital note taking platforms.

Confidential Records Coordination

• Oversee processing of incoming confidential student records for entire office;
• Oversee maintenance and archiving of confidential hard copy and electronic student files and facilitate processing of third-party requests for students records;

Other Duties as Assigned

Minimum Qualifications

Entry to this classification requires general knowledge and skills in the applicable administrative and/or program field,

with a foundational knowledge of public administration principles, practices, and methods. This foundation would

normally be obtained through a bachelor's degree and/or equivalent training and administrative work experience

involving study, analysis, and/or evaluation leading to the development or improvement of administrative policies,

procedures, practices, or programs.

• Working knowledge of general practices, program and/or administrative specialty. Basic knowledge of an ability to apply fundamental concepts. Working knowledge of budget policies and procedures.
• Ability to learn, interpret, and apply a wide variety of policies and procedures relating to and impacting the applicable program, organizational unit, and/or administrative specialty.
• Knowledge of basic methods and procedures for research and statistical analysis and the ability to apply them.
• Ability to analyze data and make accurate projections using business mathematics and basic statistical techniques.
• Ability to organize and plan work and projects including handling multiple priorities.
• Ability to make independent decisions and exercise sound judgment.
  
  
• Ability to compile, write, and present reports related to program or administrative specialty.
  
• Demonstrated ability to establish and maintain effective working relationships within and outside the work group and serve as a liaison for the organizational unit.
  

Preferred Qualifications

• Experience working with people with disabilities;
  
  
• Demonstrated ability to implement basic interviewing and advising techniques with students and employees with disabilities;
  
  
• Experience with hiring and leading teams, student employment, and student supervision;
  
  
• Working knowledge of database management (e.g. AIM) and standard office applications (e.g. email, scheduling software, Microsoft Office Suite, etc.);
  
• Demonstrated organizational ability, especially related to managing daily operations and multiple priorities;
  
• Previous experience with confidential record management and data collection;
  
  
• Demonstrated ability to maintain effective working relationships with a wide range of students, faculty, and staff;
  
  
• Working knowledge of Section 504 of the Rehabilitation Act of 1973, The Americans with Disabilities Act as Amended 2008, and/or California State University (CSU) policy on disability support and accommodations and all related technical standards.
  

Environmental/Physical/Special

Incumbent must be able to competently interact with a culturally and ethnically diverse population of students, faculty and staffs. Incumbent must refrain from wearing scented products to ensure access for people with chemical sensitivities. Some evening and weekend hours will be required.

Pre-Employment Requirements

This position requires the successful completion of a background check.

Eligibility to Work

Applicants must be able to provide proof of US Citizenship or authorization to work in the United States, within three business days from their date of hire.

Benefits

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employee.

CSUEU Position (For CSUEU Positions Only)

Eligible and qualified on-campus applicants, currently in bargaining units 2, 5, 7, and 9 are given hiring preference.

Additional Information

SF STATE IS NOT A SPONSORING AGENCY FOR STAFF OR MANAGEMENT POSITIONS. (i.e. H1-B VISAS).

Thank you for your interest in employment with California State University (CSU). CSU is a state entity whose business operations reside within the State of California. Because of this, CSU prohibits hiring employees to perform CSU-related work outside of California with very limited exception. While this position may be eligible for occasional telework, all work is expected to be performed in the state of California, and this position is assigned to on-campus operations.

CSU strongly encourages faculty, staff, and students who are accessing campus facilities to be immunized against COVID-19. The systemwide policy can be found at https://calstate.policystat.com/policy/9779821/latest/.

The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

Please note that this position, position requirements, application deadline and/or any other component of this position is subject to change or cancellation at any time.

*SFSU INTERNAL APPLICANTS ONLY*

Advertised: Jun 02 2025 Pacific Daylight Time
Applications close:

• 

• Cal State University (CSU) San Francisco

• (415) 338-1111

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