Health Services Systems Analyst II

The Position

The Board of Supervisors have authorized the following future salary increases:

5% on July 1, 2025

***REANNOUNCEMENT***

Why Join Contra Costa Health?

Contra Costa Health (CCH) is offering an excellent employment opportunity to fill five (5) full-time Health Services Systems Analyst II positions assigned primarily to the CCH Information Technology Unit located in Martinez, CA.

The Health Services Systems Analyst II is responsible for the ongoing professional support of Epic and mission-critical clinical, business and operational applications. This support includes planning, implementing, and organizing activities relating to enterprise-wide application selection, deployment and optimization and training; other responsibilities include reviewing, analyzing and evaluating system and/or service requests using structured techniques and methodology; managing all or portions of a project from the initial fact-gathering meeting, through post-implementation review; developing and maintaining training environments and materials; and providing role-based education.

We are looking for someone who:

• Is articulate, both verbally and in writing, and communicates clearly and professionally with staff, providers and vendor community and works well in a team
• Shows initiative and follow-through
• Effectively analyzes and prioritizes situations as they arise during the day, responding to urgent requests in a timely manner in an atmosphere with competing demands
• Acknowledges and respects cultural and linguistic differences of diverse populations
• Demonstrates empathy in handling customer needs and builds a trusting rapport with customers
• Excels at troubleshooting

What you will typically be responsible for:

• Providing assessments of existing system capabilities, workflow, user requirements, options and outcomes, and evaluating the effectiveness of changes
• Supporting our customers in the proper use of applications, systems and equipment
• Coordinating and documenting systems, projects and/or processes including end user training
• Helping to develop proposals for system modification/replacement including cost benefit analysis and resource requirements
• Developing detailed procedures on software installation and configuration

A few reasons why you might love this job:

• Your work will impact the lives, health and wellbeing of all residents (with a focus on the diverse, marginalized communities) and businesses in Contra Costa County
• This job encompasses a wide range of responsibilities. Your day-to-day activities will be challenging and stimulating, keeping you from having your career pigeonholed
• Professional development funds are available for each employee
• Offices are in the central part of the County
• The team you would work with is full of people passionate about their jobs, constantly innovating and joyful collaborators

A few challenges you might face in this job:

• After hours work might be required during system upgrades
• Adapting to the frequency and timeliness of the regulatory changes
• Staff must adapt to new and ever-changing technology
• You may have to work under pressure and need to deliver products in tight timeframes
• Troubleshooting multiple interconnected systems

Competencies Required:

• Analyzing & Interpreting Data: Drawing meaning and conclusions from quantitative or qualitative data
• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Displaying Ownership and Accountability: Holding self and others accountable for measurable high-quality, timely, and cost-effective results
• Self-Management: Showing personal organization, self-discipline, and dependability
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Customer Focus: Attending to the needs and expectations of customers
• Interpersonal Savvy: Considering and responding appropriately to the needs and feelings of others in different situations
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

To read the complete job description, please click here . The eligible list established from this recruitment may be used to fill future openings for up to 6 months.

Minimum Qualifications

Education: Possession of a Bachelor's degree from an accredited college or university with a major in Computer Science, Medical Informatics, Healthcare Administration, Health Sciences, Business Administration, Public Administration, Engineering, or a closely related field.

Experience: Three (3) years, or its equivalent, of system analysis experience including two (2) years in a health care information systems environment, working with end users to extract, document and optimize data flow, implement hospital systems, and support applications and databases. Incumbents will have demonstrable project management experience in the role of technical or application team lead for a major complex project or direct experience as a project manager for smaller projects.

Substitution for Education: One (1) additional year of qualifying experience noted above may be substituted for the required academic major. Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.

Substitution for Experience: A Master's degree in one of the fields noted above may be substituted for one (1) year of the required experience. Possession of a current Epic certification may be substituted for six (6) months of the required experience.

Certification: Some positions may require the employee to obtain and maintain vendor specific certifications on the applications supported. The incumbent will be required to obtain the certification requested within six (6) months of notification from the supervisor.

Desirable Qualifications:

• Database administration certifications from Microsoft or Oracle
• Certifications from Epic and build (development) experience
• Experience working in the public sector
• Specific training in emotional intelligence and or customer service
• Understanding of Medi-Cal and health plan related tasks (claims, enrollment, eligibility)
• Agile methodologies knowledge and experience

Selection Process

1. Application Filing and Evaluation: Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.

2. Remote Oral Interview: Candidates that clearly demonstrate that they possess the minimum qualifications will be invited to participate in a remote oral interview. The assessment is designed to measure candidates' competencies as they relate to the job. The oral interview will measure candidates' competencies as they relate to the job. These may include, but are not limited to: adaptability, self-management, oral communication, customer focus, and interpersonal savvy. Candidates must achieve a passing score on each of the competencies to pass the overall assessment and be placed on the eligible list. (Weighted 100%)

The assessments may be administered remotely using a computer or mobile device such as a tablet. You will need access to a reliable internet connection to take the assessment.

TENTATIVE EXAM DATES

Remote Exam/Evaluation: Week of July 14, 2025

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

CONVICTION HISTORY

After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/14/2025 11:59 PM Pacific

• 

• Contra Costa County Human Resources Department

• 925-655-2100

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