Student Services Advisor (Student Services Professional II)

Position Summary

The College of Health and Human Services at San Diego State University is seeking a student-focused and highly motivated Academic Advisor to provide accessible, consistent, and high-quality academic advising to undergraduate students across the college. Reporting to the Assistant Dean for Student Affairs, this position supports both lower- and upper-division students, including first-time freshmen and upper-division transfer students, in their academic journey from recruitment through graduation.

Key Responsibilities

• Academic Advising & Student Support: Provide one-on-one and group academic advising to prospective and continuing students. Support students in understanding degree requirements, developing educational plans, selecting courses, and navigating university policies and procedures.
• Recruitment, Retention & Graduation Success: Facilitate student recruitment, admission, transition, retention, and timely graduation by delivering proactive and developmentally appropriate advising and support throughout each stage of the student lifecycle.
• Student Issue Resolution & Referrals: Address complex academic and personal challenges faced by students. Serve as a problem-solver and advocate by mediating issues, providing accurate information, and connecting students with appropriate campus resources.
• Workshops & Programming: Design and implement advising-related workshops and programming to support student engagement, academic planning, and degree progress. Collaborate with campus partners to enhance student success initiatives.
• Policy Interpretation & Guidance: Interpret and explain academic policies, university procedures, and graduation requirements. Assist students in aligning their academic choices with personal, educational, and career goals.
• Interdepartmental Collaboration: Work closely with faculty, staff, and student support units across the college and university to ensure a cohesive and supportive academic advising experience.

Why Join Us?

• Mission-Driven Work: Be part of a college committed to addressing health and human service challenges through education, research, and service to diverse communities.
• Student-Centered Impact: Play a critical role in empowering students to achieve their academic goals and promoting equity in access, retention, and graduation outcomes.
• Collaborative Environment: Join a dedicated team of professionals focused on holistic student success and interdepartmental collaboration across campus.
• Professional Growth: Gain valuable experience in academic advising, policy interpretation, program development, and student services in a dynamic and inclusive higher education setting.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated as exempt under FLSA and is not eligible for overtime compensation.
• Standard SDSU work hours are Monday - Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• This position is approved for partial telecommuting with onsite work in San Diego.

Department Summary

The College of Health and Human Services (CHHS) faculty, through advising, teaching, and supervising, offers students a balanced education of academic study, field placement, clinical experiences, and research opportunities. CHHS consists of the following schools: the School of Speech, Language, and Hearing Sciences, the School of Nursing, the School of Social Work, the School of Exercise and Nutritional Sciences, the School of Physical Therapy, and the School of Public Health.

For more information regarding the College of Health and Human Services, click here .

Education and Experience

Equivalent to graduation from a four-year college or university in one of the behavioral sciences, public or business administration or a job-related field. Additional specialized experience during which the applicant has acquired and successfully applied the knowledge and abilities shown below may be substituted for the required education on a year-for-year basis.

Possession of the required knowledge and abilities is typically demonstrated through the equivalent of two years of professional experience in one of the student services program areas or in a related field; experience should give evidence of competence and indicate the potential for further growth. A master’s degree in a job-related field may be substituted for one year of the professional experience.

Key Qualifications

• Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
• General knowledge of research and interview techniques; and of the principles of individual and group behavior.
• Experience working with diverse student populations.
• Demonstrated experience presenting information to a group.
• Demonstrated experience analyzing data to determine trends related to retention and graduation rates.
• Proficiency in Microsoft Office Suite.
• Master’s degree (preferred).
• Experience providing outreach services to students, specifically first-generation college students (preferred).
• Familiar with CSU and SDSU general education and graduation requirements (preferred).

Compensation and Benefits

Starting salary upon appointment is not expected to exceed $5,083 per month.

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

San Diego State University offers a rich benefits package that constitutes a major portion of total compensation. For more information regarding SDSU benefits, please click here .

CSU Classification Salary Range: $5,083 - $7,228 per month.

SDSU Values

At SDSU, our diversity gives us power and benefits every single member of our community. Consistent with California law and federal civil rights laws, SDSU provides equal opportunity for all in education and employment. We encourage all members of our community to purposefully learn from one another through open and respectful dialogue and responsible engagement. We strongly preserve the right to free expression and encourage difficult conversations that help lead to improved individual and community learning and cohesion.

Principles of Community

At San Diego State University, we are a community of diverse individuals who have and represent many perspectives, beliefs, and identities. This diversity lends our community strength, and we commit to creating and sustaining an inclusive and intellectually vibrant environment that benefits all members of our university.

SDSU’s Principles of Community is an aspirational statement that is intended to evolve over time. The statement reflects the ideals we are encouraged to uphold in our interactions with one another.

Equal Opportunity and Excellence in Education and Employment

All university programs and activities are open and available to all regardless of race, sex, color, ethnicity or national origin. Consistent with California law and federal civil rights laws, San Diego State University (SDSU) provides equal opportunity in education and employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, or national origin. Our commitment to equal opportunity means ensuring that every student and employee has access to the resources and support they need to thrive and succeed in a university environment and in their communities. SDSU complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

SDSU is a diverse community of individuals who represent many perspectives, beliefs and identities, committed to fostering an inclusive, respectful, and intellectually vibrant environment. We cultivate a culture of open dialogue, mutual respect, and belonging to support educational excellence and student success. Through academic programs, student organizations and activities, faculty initiatives, and community partnerships, we encourage meaningful engagement with diverse perspectives. As a higher education institution, we are dedicated to advancing knowledge and empowering individuals to reach their full potential by prioritizing inclusive curriculum development, faculty and staff training, student mentorship, and comprehensive support programs. At SDSU, excellence is built on merit, talent, diversity, accessibility, and equal opportunity for all.

Supplemental Information

Apply by July 7 to ensure full consideration. Applications submitted after this date will be reviewed on an as-needed basis, and the position will remain open until filled.

The person holding this position is considered a ‘mandated reporter’ under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

San Diego State University is not a sponsoring agency for staff or management positions (e.g., H-1B visa). Applicants must currently be authorized to work in the United States on a full-time basis. Offers of employment are contingent upon the presentation of documents that demonstrate a person's identity and authorization to work in the United States, which are consistent with the provisions of the Immigration Reform and Control Act.

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. SDSU will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current SDSU employee who was conditionally offered the position.

SDSU is a smoke-free campus. For more information, please click here .

Reasonable accommodations will be provided for qualified applicants with disabilities who request an accommodation by contacting Sophia Faulk at Srfaulk@sdsu.edu .

Advertised: Jun 23 2025 Pacific Daylight Time
Applications close:

• 

• San Diego State University

• 619-594-5200

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