Information Systems Project Manager

The Position

Bargaining Unit: Local 21 - Supervisory Management

Why join Employment Human Services Department?

Contra Costa County’s Employment and Human Services Department works diligently to provide the community with resources that support, protect, and empower individuals and families to achieve self-sufficiency. The department is committed to hiring candidates that share our core values of delivering an exceptional customer service experience, encouraging open communication, embracing change, practicing ethical behavior, and embracing diversity.

The Employment and Human Services Department is currently accepting applications to fill one (1) vacancy for the position of Information Systems Project Manager.

This position will be located at 300 Ellinwood Pleasant Hill. The ideal candidate will be working on a few projects, but specifically on ServiceNow deployment under ITSM, CalSAWS API, Contract, Fiscal, Facilities, HR and more.

The Information Systems Project Manager is distinguished from positions in lower-level classifications in the supervisory responsibilities required as well as the complexity of the work performed. Incumbents exercise substantial latitude in determining work methods and assignments. Incumbents must work closely with several team members (Operation, Application Development, CalSAWS systems and program and Helpdesk team) as well as other bureaus within the department of EHSD.

We are looking for someone who:

• Is capable of managing vendor relationships effectively
• Demonstrates clear and effective written and verbal communication skills
• Can manage projects while aligning with the organization's culture and norms
• Assists in preparing advanced planning documents to support EHSD’s budget process
• Maintains strong and productive working relationships
• Is mindful of data security best practices
• Builds strong partnerships and actively engages with project stakeholders

What you will typically be responsible for:

• Coordinating user training and providing ongoing support
• Applying your understanding and experience with modern software development, information systems infrastructure, and sound IT processes and best practices
• Managing end-user requirements to ensure ease of use, trainability, and compatibility with existing systems and policies; additionally, developing and maintaining standards for data management, integrity, security, and recovery within projects
• Leading high-risk, high-impact, strategic projects involving a diverse group of technologists and business professionals
• Collaborating with user department representatives to assess operational and regulatory requirements, evaluate information systems capabilities, and determine the feasibility and specifications for developing or procuring new systems or modifying existing ones
• Serving as a project manager for major, complex systems development and analysis projects, encompassing development, infrastructure, quality assurance (including test plans), regulatory compliance, process improvement, data management, and recovery efforts
• Managing projects to develop, implement, and deploy large or complex software applications, including designing, configuring, testing system software, and troubleshooting user software issues

A few reasons you might love this job:

• Work with modern project management tools to enhance collaboration and streamline work processes
• Apply your knowledge and experience in modern software development, information systems infrastructure, IT best practices, and both waterfall and agile project management methodologies
• Take ownership of conducting feasibility studies, preparing time estimates, and tracking project progress, while collaborating with vendors and supporting the evaluation and contracting of external firms
• Enjoy an environment that values and encourages clear, effective communication
• Serve as an information technology administrator, making meaningful system modifications that impact daily operations

A few challenges you might face in this job:

• Managing time effectively due to limited staff availability
• Adapting to shifting task priorities and occasional slow response times

Competencies Required:

• Critical Thinking: Analytically and logically evaluating information, propositions, and claims
• Delivering Results: Meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks
• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Professional & Technical Expertise: Applying technical subject matter to the job
• Oral Communication: Engaging effectively in dialogue
• Writing: Communicating effectively in writing
• Handling & Resolving Conflict: Managing interpersonally strained situations
• Involving Others (Engaging Teams): Engaging others for input, contribution, and shared responsibility for outcomes
• Negotiating: Reaching mutually satisfying agreements and compromise
• Leadership: Guiding and encouraging others to accomplish a common goal
• Leveraging Technology: Applying technology for improvements in organizational efficiency and effectiveness
• Project Management: Ensuring that projects are on-time, on-budget, and achieve their objectives

To read the complete job description, please visit the website, www.cccounty.us/hr

The eligible list established from this recruitment may be used to fill future openings for up to six (6) months and may be used for other County Departments.

Minimum Qualifications

Education: Possession of a bachelor’s degree from an accredited college or university in computer science, data communication, information processing, or a closely related field.

Experience: Four (4) years of full-time experience managing complex information systems projects which must have included three (3) years of - project management responsibility for large applications systems and team leadership experience.

Substitution: Additional qualifying experience may be substituted for the required education on a year-for-year basis up to a maximum of two (2) years.
Desirable Qualifications:
- Principles and practices of project management
- Principles and practices of system testing, analysis, and security administration
- Principles and practices of software development, life cycle and information technology systems
- Previous ServiceNow experience

Selection Process

Application Filing and Evaluation: All applicants must apply online and submit the information as indicated on the job announcement and supplemental questionnaire by the final filing date. Applications will be evaluated to determine which candidates will move forward to the next phase of the recruitment process. HireVue Oral Interview: The oral interview will measure candidates' competencies as they relate to the job. In the oral interview, candidates must achieve an overall passing score of 70% or higher. These may include but are not limited to: Critical Thinking, Delivering Results, Oral Communication, and Project Management. (Weighted 100%). The HireVue online interview will be administered remotely using a computer or mobile device, such as a tablet. You will need access to a reliable internet connection, as well as a computer or mobile device with a camera.Departmental Interview: TBD

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment-specific questions, please contact Flor Robb at frobb.robb @hrd.cccounty.us . For any technical issues, please contact the Government Jobs' applicant support team for assistance at + 1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER

All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY

It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 7/24/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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