Airport Terminal Manager (Senior Aviation Manager)

Full-time position available with the Aviation Department, Airport Operations Division, located at 1 Kansas City Blvd.
Salary Range: $7,268/month
Normal Work Days/Hours: Monday-Friday 8:00a.m.-5:00p.m.
Application Deadline Date: July 28, 2025


Responsibilities

The Aviation Department is seeking a candidate with a high level of customer service, an understanding of airport operations management, and excellent communication skills. The position will be required to inspect the entire terminal several times throughout the week.to include conducting spot inspections of unassigned space. This candidate will be present within the airport culture and will provide information to the appropriate Aviation Department Division Management in the instances of conflict or potential safety, security, business, or operational issues.

Duties and Responsibilities:

• Conducts terminal and land-side quality assurance audits and have oversight responsibilities related directly to the internal development of quality processes and procedures.
• Acts as a liaison between all divisions with the department to ensure quality standards are met.
• Ensures airlines and tenants follow rules and policies, to include but not limited to, ensure that the tenant is not utilizing space beyond the limits of their leased space.
• Builds business relations with concessions, tenants, customers, and key airport stake holders to cultivate a positive, customer centered culture at MCI.
• Performs terminal inspections, in partnership with Custodial leadership and Airport Operations to evaluate Terminal cleanliness and issue work requests when deficiencies are
  noted.
• Proactively seeks opportunities for setting and/or implementing industry best practices and standards for airport terminal operations.
• Acts as the Liaison between the Kansas City Aviation Department and other applicable City Departments and airport tenants.
• Conducts analysis of airline and tenant activities to ensure that the maximum revenue collection is occurring.
• Performs review of self-reported items from airlines and stakeholders to ensure accuracy.
• Performs audit of utilization of common-use equipment and RON parking to ensure appropriate invoicing.
• Monitors terminal and landside operations and make sure that the airlines and other tenants are complying with their use and lease agreements.
• Works as a liaison between the other Aviation divisions and the airlines and tenants in addressing any safety, security or operational issues that are identified during terminal walks.
• Monitors the overall cleanliness of the facility, including concession eating areas.
• Issues any work orders through ACC to address required issues.
• Provides feedback to division managers of recurring issues that are not being addressed in a timely manner.
• Monitors operations at airline ticket counters and at the security checkpoint.
• Monitors the use of the City common use gates and ticket counters and other city facilities.
• Provides feedback on measures on how to improve customer service and operations in the
  facility.

Qualifications

REQUIRES an accredited Bachlelor's degree and 5 years managing a division or significant business function within the aviation department or industry. Must successfully complete a TSA criminal history check and a pre-employment drug screen.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

• 

• City of Kansas City

Show more