Senior Library Service Specialist Community Engagement

POSITION OVERVIEW

Applications Accepted From:ALL PERSONS INTERESTED
PN#36786
Division: Systemwide Programs
Section: History Research Centers
Reporting Location: Community Engagement and Education
Workdays & Hours: MONDAY - SUNDAY 8:00 AM - 8:00 PM*
*Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS:
Houston Public Library (HPL) is seeking creative, team-oriented people with a passion for customer service to work as Senior Library Service Specialist in the Community Engagement and Education Team. Successful candidates will communicate effectively; provide exceptional customer service and enjoy interacting with people of all ages from diverse backgrounds. Specialized tasks and programs may be part of the daily work depending on location or age group.
The Senior Library Service Specialist will:

• Provide customer service in person, online by virtual appointment, and by phone.
• Provide computer and technology assistance and education to library outreach customers.
• May develop, plan, and provide programs for adults including college and career information, English lessons, technology classes, book clubs, and citizenship classes.
• May develop, plan, and provide or assist with training staff.
• Promote library services and programming.
• Collaborate with community groups through outreach to enhance and promote library services and programs.
• Assist with the collection maintenance, weeding and use of the collection in the outreach bookmobiles.
• Evening and weekend (Saturday and Sunday) shift work is required.
• Perform other duties as assigned.

Applicants are encouraged to submit a Cover Letter and Resume when applying.
WORKING CONDITIONS
There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditions.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree.

EXPERIENCE REQUIREMENTS
One year of professional/paraprofessional experience in library, information services, or education is required.

SUBSTITUTION:
Associate’s degree and three years of professional/paraprofessional experience in library, information services, or education.
OR
Five years professional or paraprofessional experience in library, information services, or education may be substituted for the education requirement

LICENSE REQUIREMENTS
No

PREFERENCES

• Comfortable working with diverse populations.
• Strong interpersonal, communication, problem-solving, and organizational skills
• Ability to work in a collaborative team environment; •
• Experience using the MS Office Suite and OneDrive and electronic devices such as e-readers and tablets and other technologies.
• Experience in working with data and preparing statistical reports.
• Experience in training staff.
• Bilingual (Spanish and English) is preferred.
• Experience providing programming and services in a library setting.

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**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED
Department may administer skills assessment test.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION
Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

PAY GRADE: 16

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the
Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.com or call 832-393-1439.

If you need special services or accommodations, 832-393-1439 (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a preemployment drug test and are subject to a physical examination and verification of information provided.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 7/25/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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