Change Analyst

Job Location: 1738 E. Elm St., Jefferson City, MO 65101

Why you’ll love this position:

Come join our team at the Office of Administration, Division of Accounting for an opportunity to network with experts in accounting and human resources fields and develop valuable professional relationships while furthering your career. If you enjoy working independently alongside a team to complete work with significant long-term impacts for the State, this is the position for you.

This position will work in a change analyst role for the MOVERS project and is responsible for capturing and managing the analysis of impacts to the State of Missouri as a result of implementing a new technology solution to provide tools for budgeting, finance, procurement, grants and project management, learning management, human capital management, and manufacturing management. The goal of capturing impacts to agency business processes, costs, staffing, etc. is to inform communication, stakeholder engagement, training development and to support the State’s adoption of new tools. A change analyst will attend, support and document change impacts for various project meetings including design sessions, prototype sessions, agency business process discussions, etc. This person will support discussion of new solutions with a positive and customer-service oriented approach, by asking questions and providing input that helps agencies understand how they can be successful with implementation of the new solution.

Change analysts also work together to manage the project mailbox (answering questions, raising issues, coordinating responses with other team members and tracking submittal of agency responses to project requests) along with input from other project team members (including functional, communications, stakeholder engagement, and training).

Change analysts support other project activities, as needed, gain business knowledge in order to support discussions and planning, identify risks, needed actions, issues, needed decisions, and cross-team impacts.

We are seeking a team member who is able to:

• Apply critical thinking and strategic planning skills related to the large-scale implementation of the statewide modernization of business processes and tools (MOVERS).
• Coordinate tasks with multiple agency contacts and contractors.
• Stay in tune with end-user and cross-team perspectives to inform project discussions.
• Provide a positive approach to informing agencies and gaining agency buy-in.
• Learn and use project processes and a new large-scale accounting and human capital management technology.
• Communicate effectively in written and verbal forms, at an exceptional professional level, facilitating sometimes tense conversations with diverse groups of stakeholders.

This is a temporary full-time benefit-eligible position based upon MOVERS funding. Position will end upon implementation of the MOVERS project.

The salary indicated represents a base pay rate. If the individual selected or the position is eligible for a pay differential (e.g., shift, security, or years of service), it will be added to the total compensation in your paycheck. A pay differential does not raise your base pay.

• Manage capture and analysis of change impacts and support related communication. Includes cross-walking current processes to new system processes with attention to opportunities for process improvement.
• Manage the MOVERS project email inbox, responding to questions and requests for information where possible, directing agencies to appropriate project resources when needed, providing timely information and responses (within 1 business day), and coordinate inbox management when unavailable.
• Manage a SharePoint task tracker related to requests for agency information and provide task follow-up and reminders.
• Contribute to training material development review.
• Contribute and provide insight to stakeholder engagement planning/ implementation, readiness activities, agency readiness evaluation, and resource development.
• Collaborate to solve problems creatively.
• Promote stakeholder buy-in and engagement.
• Other duties as assigned.

Minimum Qualifications:

• Bachelor’s degree OR equivalent experience with professional business communication development for large audiences, analysis, and customer support. (for example, but not limited to, professional certifications or additional relevant experience).
• 3-5 years of relevant experience and/or appropriate certification.
• Willingness and ability to prioritize and own goals to meet deadlines, working independently with little supervision. Self-starter.
• Ability to thrive in a fast-paced environment and manage uncertainty and change.
• Excellent interpersonal, communication (written and verbal), and customer service skills.
• Proficiency with Microsoft Office Suite Products and basic data analysis.

Preferred Qualifications:

• Ability to influence positive collaboration across multiple teams with vast and varying priorities and challenges to coordinate outcomes.
• Ability to understand and consider multiple conflicting priorities and develop a strategic plan.
• Ability to think critically about outcomes, cross-team efforts and statewide impacts.
• Ability to learn and understand processes quickly.
• Knowledge of, or experience with, SAMII Financial or HR Systems’ on-line, data warehouse, Document Direct reports, or MissouriBUYS is beneficial but not required.

Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant.

Successful background check results are required for employment in this position. This may include background checks involving a candidate's name and/or fingerprints and other screenings as needed for the specific position.

Authorization to work in the United States is a prerequisite of employment. The Office of Administration will not sponsor applicants for work visas.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .

OARecruiters@oa.mo.gov

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• State of Missouri

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