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Job Description
CAREER DESCRIPTION
TECHNOLOGY SERVICES MANAGER, SENIOR
Salary may be negotiable within the range listed above, based on position requirements and successful candidate's qualifications, subject to appropriate authorization.
OPEN TO THE PUBLIC
This recruitment is being held to establish an open eligible list to fill current and future Technology Services Manager, Senior vacancies in the Orange County Sheriff's Department. This recruitment may also be used to fill position in similar and/or lower level classifications throughout the County of Orange.
Online applications will be accepted on Wednesday, August 6, 2025 for a minimum of five (5) business days. Thereafter, this recruitment will remain open on a continuous basis until the needs of the department are met. It is recommended that interested candidates apply immediately.
THE DEPARTMENT
The Orange County Sheriff’s Department is among the largest in the nation, providing exemplary law enforcement services focused on a collaborative, dedicated and innovative approach to public safety.
The more than 3,800 sworn and professional staff, along with more than 800 reserve personnel, are committed to serving the needs of Orange County by embodying the Sheriff’s Department core values:- Integrity without Compromise
- Service Before Self
- Professionalism in the Performance of Duty
- Vigilance in Safeguarding our Community
THE DIVISION
The Orange County Sheriff's Department - Technology Division consists of approximately 150 personnel organized in five bureaus that specialize in specific technologies and services, including Operations, 800MHz Radio Communications, Applications, Infrastructure, and Security. Each section maintains a staff of Managers, Engineers, Technicians, and support staff to provide a high level of operational and technical expertise to various public safety functions including Law Enforcement, Fire Services, Emergency Medical Services, Lifeguard, Park Rangers, Public Works, Local Government, Courts, County and City jails, and Probation facilities. The Division supports all information technologies for approximately 4,000 Department employees and more than 320 law enforcement applications. OCSD Technology maintains a closed, wide area data network only accessible by law-enforcement, and has direct connections with more than 50 Orange County law enforcement agencies for information sharing. The Technology Division’s functions include application development and support, help desk support, desktop support, body-worn camera, mobile, and MDC support, storage and server support, network and CCTV support, network security operations, and the management of the 800MHz Countywide Coordinated Communications System. OCSD Technology is committed to fully supporting all Divisions of the Sheriff’s Department and all Orange County, mutual aid, and federal partners with the honest delivery of high-quality IT systems and excellent customer service.
THE OPPORTUNITY
The Orange County Sheriff’s Department is seeking two highly skilled and experienced Technology Services Manager, Senior, to oversee the IT infrastructure operations unit and the IT Desktop/Helpdesk unit. These positions will ensure secure, reliable, and efficient technology services for the Sheriff’s department.
The Technology Services Manager, Senior overseeing the IT Infrastructure unit is a leadership role responsible for managing IT supervisors and teams in Network Services, IT Security, and Server/Storage Infrastructure. They will also be responsible to ensure seamless operations, regulatory compliance, and strategic planning. The ideal candidate will possess strong leadership skills, technical expertise, and the ability to drive innovation to enhance the Sheriff’s IT environment.
The Technology Services Manager, Senior overseeing the IT Desktop/Helpdesk unit is a leadership role responsible for managing IT supervisors and teams in mobile support, desktop, and helpdesk operations. This position will oversee more than 40 professionals in a wide variety of specialized positions that require knowledge in all areas related to secure, reliable, safe, and productive infrastructure. A strong component of these teams is customer service and the Technology Services Manager, Senior, must be well versed working in a customer service-oriented environment.
MINIMUM QUALIFICATIONS
Education and Experience
One (1) year of experience as a Technology Services Manager or two (2) years of experience as a Technology Services Administrator or its equivalent with the County of Orange.
Or
Five (5) years of professional information technology programs and project operations experience related to assignment; must include two (2) years of lead/supervisory experience.
A Bachelor’s degree in computer science, information technology, or related field may substitute for one (1) years of the required experience.
A Master’s degree or higher in computer science, information technology, or related field may substitute for two (2) years of the required experience.
Click here to learn more about the minimum qualifications and example of duties.
License: Possession of a valid California Driver's License, Class C or higher is required by date of appointment.
DESIRABLE QUALIFICATIONS & CORE COMPETENCIES
Orange County Sheriff’s Department seeks candidates with at least seven years of Information Technology experience with three of those years in a supervisory or management role. Candidates’ experience in managing large-scale IT infrastructure, network, security, and helpdesk is highly desirable. Although not required, the desirable candidate will possess government or public-sector IT experience and a Bachelor’s degree in Information Technology, Computer Science, or a related field.
In addition to the minimum qualifications, ideal candidates will demonstrate experience in the following competencies:
IT INFRASTRUCTURE
Technical Expertise:- Proficiency in cybersecurity operations, including threat management, incident response, and compliance.
- Experience with security frameworks and standards such as NIST, ISO 27001, and PCI-DSS.
- Knowledge of endpoint security solutions and practices.
- Ability to implement and manage security policies, procedures, and controls.
- Experience with firewall management, including configuration, monitoring, and maintenance.
Leadership & Team Management:- Supervise and provide leadership to IT supervisors managing the Network, Security, and Server/Storage teams.
- Oversee day-to-day IT operations, ensuring efficiency, security, and reliability.
- Foster a collaborative and high-performance culture within the Technology Division and technical teams.
- Conduct performance evaluations, staff development, and mentorship for IT supervisors.
- Develop and implement long-term IT strategies to support Sheriff’s operations.
IT Operations & Infrastructure Oversight:
Ensure optimal performance, security, and scalability of Sheriff’s IT infrastructure.
Oversee the design, implementation, and maintenance of:- Network infrastructure (LAN/WAN, wireless, VPN, VoIP, SD-WAN).
- Cybersecurity operations (threat management, incident response, compliance).
- Server and storage environments (virtualization, cloud services, backup & disaster recovery).
- Manage IT service requests, ensuring timely issue resolution and minimal downtime.
- Collaborate with cross-functional teams and external agencies to optimize IT services.
Strategic Planning & Project Management:- Develop technology roadmaps to align IT operations with county goals.
- Lead IT infrastructure upgrades, migrations, and security enhancements.
- Evaluate and recommend new technologies to improve efficiency and service delivery.
- Coordinate budget planning and resource allocation for IT initiatives.
Compliance, Risk Management & Security:- Ensure adherence to federal, state, and local IT regulations, including:
- NIST, ISO 27001, HIPAA, CJIS, PCI-DSS compliance frameworks.
- Implement and maintain disaster recovery (DR) and business continuity (BC) plans.
- Collaborate with cybersecurity teams to enhance security posture and risk mitigation strategies.
Certifications (Preferred but Not Required):- Project Management Professional (PMP)
- Certified Information Systems Security Professional (CISSP)
- Cisco Certified Network Professional (CCNP)
- VMware Certified Professional (VCP)
- ITIL Foundation Certification
- MAC OS/JAMF/ ServiceNow
Key Skills & Competencies:- Strong leadership and team management experience.
- Expertise in networking, cybersecurity, and IT infrastructure management.
- Ability to develop IT strategies and implement innovative solutions.
- Experience in budgeting, procurement, and vendor management.
- Strong problem-solving, decision-making, and communication skills.
IT DESKTOP/HELPDESK
Technical Expertise:- Strong understanding of help desk operations, ticketing systems, and IT support workflows.
- Proficiency in desktop management, operating systems (Windows, macOS, Linux), and endpoint security solutions.
- Experience managing enterprise-wide IT support services, including remote and on-site troubleshooting.
- Knowledge of software deployment, patch management, and asset management.
- Familiarity with automation tools and scripting for desktop administration (e.g., PowerShell, SCCM, JAMF, Intune).
- Experience integrating IT support services with Active Directory, identity management, and user authentication systems.
Leadership & Management Skills:- Proven ability to lead and mentor IT support teams, ensuring high-quality service delivery.
- Experience in developing and implementing IT support policies, procedures, and service level agreements (SLAs).
- Ability to manage IT support escalations, ensuring timely and effective resolution of issues.
- Strong focus on customer service and user experience improvement.
- Experience with IT procurement, vendor management, and budgeting related to IT support infrastructure.
Communication & Interpersonal Skills:- Strong ability to communicate technical concepts clearly to non-technical users.
- Demonstrated experience in end-user training, support documentation, and knowledge base management.
- Ability to foster collaboration between IT teams and business units to align support services with organizational needs.
- Skilled in conflict resolution and problem-solving in high-pressure situations.
Certifications (Preferred but Not Required):- ITIL Foundation Certification
- Microsoft Modern Desktop Administrator (MD-100, MD-101)
- CompTIA A+ or Network+
- Help Desk Institute (HDI) Certifications
- Project Management Professional (PMP)
- MAC OS/JAMF/ ServiceNow
SPECIAL REQUIREMENTS
Applicants must not have been convicted of a felony or be on any form of probation and must pass an extensive background investigation to the satisfaction of the Orange County Sheriff-Coroner.
Background screening includes completing of a Personal History Form, interview with a background investigator, fingerprinting and may include a polygraph test. Some of the areas considered in the background screening include prior convictions, traffic violations, drug use and credit problems, employment history, professional references and education verification (i.e. degree, license, or official transcripts. Foreign degrees require an evaluation of U.S. equivalency by an agency that is a member of the National Association of Credentials Services (N.A.C.E.S.).
PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS
The County of Orange is committed to providing a means for applicants who may have a disability to identify areas in which they may request a reasonable accommodation. The following is a description of the physical and mental abilities that are customarily required to perform the essential job functions of this position. Applicants are encouraged to contact the recruiter listed for any questions or request an accommodation during the testing/selection process.
Click here here to learn more about the physical, mental and environmental requirements
RECRUITMENT PROCESS
The Orange County Sheriff's Human Resources screens all applications to identify the most qualified candidates for the position based on the skills required to meet the needs of the Department. After the initial screening, the qualified candidates will be referred to the next step and notified of all further procedures applicable to their status in the competition.
SELECTION PROCEDURES
Applications must emphasize all the areas in which the applicant has expertise and accomplishments in the specific competencies related to the position, as applications will be screened to identify the most qualified candidates.
Application Screening (Refer/Non-Refer)
Applications and supplemental responses will be screened for qualifications that are highly desirable and most needed to successfully perform the duties of this job. Only those applicants that meet the qualifications as listed in the job bulletin will be referred to the next step.
Structured Oral Interview | (Weighted 100%): Candidates will be interviewed and rated by a qualification appraisal panel of job knowledge experts. Each candidate's rating will be based on responses to a series of structured questions designed to elicit the candidates' qualifications for the job. Only the most successful candidates will be placed on the eligible list.
Based on the Department's needs, the selection procedure listed above may be modified. All candidates will be notified of any changes in the selection procedure.
ELIGIBLE LIST
After all procedures have been completed, the Sheriff's Human Resources will establish an eligible list of qualified candidates. Candidates placed on the eligible list may be referred to a selection interview to be considered for present and future vacancies.
Veterans Employment Preference Policy (VEPP)
The County is committed to providing a mechanism to give preferential consideration in the employment process to veterans and their eligible spouses and will provide eligible participants the opportunity to receive interviews in the selection process for employment and paid internship openings.
Please click here to review the policy.
ADDITIONAL INFORMATION
HOW TO APPLY
Only on-line applications will be accepted. Resumes will not be accepted in lieu of on-line applications. Application information must be current, succinct and related to the requirements in this job announcement. Your application should demonstrate your professional experience and education related to the specific qualifications/duties listed in this bulletin, including the areas in which you have developed expertise. Please print a copy of your confirmation page for your records.
Please click here for tips to complete your application.
FREQUENTLY ASKED QUESTIONS: Click here for additional Frequently Asked Questions.
EMAIL NOTIFICATION:
Email is the primary form of notification during the recruitment process. Please ensure your correct email address is included in our application and use only one email account. NOTE: User accounts are established for one person only and should not be shared with another person. Multiple applications with multiple users may jeopardize your status in the recruitment process for any positions for which you apply. Candidates will be notified regarding their status as the recruitment proceeds via email through the GovernmentJobs.com site. Please check your email folders, including spam/junk folders, and/or accept emails ending with "governmentjobs.com" and "ocgov.com." If your email address should change, please update your profile at www.governmentjobs.com.
QUESTIONS: For specific information pertaining to this recruitment, please contact Eugenia Vasquez-Puentes at 714-834-5838 or mvasquez-puentes@OCSheriff.gov. For other recruitment information, please contact Sheriff Recruiting at 714-834-5811.
EEO INFORMATION
Orange County, as an equal employment opportunity employer, encourages applicants from diverse backgrounds to apply.
Administrative Management *
In addition to the County's standard suite of benefits -- such as a variety of health plan options, sick and vacation time and paid holidays -- we also offer an excellent array of benefits such as:- Retirement: Benefits are provided through the Orange County Employees' Retirement System (OCERS). Please go to the following link to find out more about Defined Benefit Pensions and OCERS Plan Types/Benefits.
http://www.ocers.org/active-member-information. - Paid Leave: Twelve holidays per year plus sick and vacation time
- Health & Dependent Care Reimbursement Accounts
- Dental Insurance: County pays 100% of employee and dependent premiums
- Paid Life Insurance: $100,000 life insurance policy
- Paid Accidental & Death and Dismemberment Insurance: $100,000 AD&D insurance policy
- Paid Short & Long Term Disability insurance programs
- 457 Defined Contribution Program
*Effective 07/01/20, management employees who are sworn Public Safety Managers receive health insurance benefits through the AOCDS Medical Benefit Plans.
Click here for information about benefits offered to County of Orange employees.
Closing Date/Time: Continuous -
ABOUT THE COMPANY
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County of Orange
Show moreDiscover a Fulfilling Career at the County of Orange
With a population of over 3 million residents and 34 cities, Orange County is a thriving community known for its beautiful beaches, diverse culture, and strong economy. As the third-largest employer in the county, the County of Orange offers over 18,000 employees the opportunity to make a difference in their community and build a fulfilling career in public service.
As a County of Orange employee, you will have the chance to work in a variety of departments, each providing vital services to our community. From law enforcement and healthcare to public works and environmental protection, there is a wide range of career paths to explore. And with opportunities for advancement and professional growth, you can build a long and rewarding career with us.
As a top employer in the region, the County of Orange is committed to providing our employees with excellent benefits, including a competitive salary, flexible work schedules, and outstanding healthcare coverage. We also offer opportunities for career development and training, ensuring that our employees have the skills and knowledge they need to succeed.
Whether you're just starting your career or looking for a new challenge, the County of Orange is a great place to work. With a supportive and collaborative work environment, a commitment to excellence, and opportunities for growth and advancement, we invite you to join our team and make a difference in your community.
Community Impact:
Working for the County of Orange means you will have the opportunity to make a meaningful impact in your community. Whether you're providing critical services to residents, protecting the environment, or maintaining public safety, your work will make a difference in the lives of those around you.
Employee Wellness:
At the County of Orange, we prioritize our employees' well-being. We offer telecommuting options, generous health benefits, and wellness programs to promote work-life balance. We believe that by taking care of our employee’s health and well-being, we can help them excel in their careers while still enjoying their personal lives and taking care of their families.
Innovation:
The County of Orange is committed to embracing new technologies and innovative approaches to service delivery. We encourage our employees to think creatively and find ways to improve our processes and systems. If you're someone who loves to problem-solve and think outside the box, you'll find a supportive and dynamic environment here.
Collaboration:
Collaboration is key to our success at the County of Orange. We value teamwork, communication, and mutual support, and we work together across departments and functions to achieve our goals. If you're someone who enjoys collaborating with others and building strong relationships, you'll find a welcoming and inclusive community here.
Equality:
At the County of Orange, we are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Our Equity Policy reflects this commitment and guides our efforts to promote equity, diversity, and inclusion in everything we do.
Career Advancement:
The County of Orange is dedicated to helping our employees grow and advance in their careers. We offer a variety of training and development opportunities to help our employees reach their full potential. If you're looking for a place to build a long and fulfilling career, the County of Orange is an excellent choice.
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