Human Services Rep Sr

Introduction

Provides services to the public by responding to a wide variety of human services and customer service issues, including coordination of programs, difficult and sensitive citizen inquiries, requests for services and complaints.

Anticipated starting salary for this position may be up to mid-point depending on candidate’s experience and internal equity. The full salary range is listed above and mid-point for this position is $29.26/hour.

Minimum Qualifications

• A high school diploma and/or General Educational Development (GED) equivalent.
• Three years' customer service in a public, front line or social service agency.
• Six months of Lead or Supervisory experience.
• Any equivalent combination of education and/or job-related experience that meets the minimum qualifications may be substituted.

Licensing, Certifications and Other Requirements

• Every person employed by the City of Scottsdale shall reside in the State of Arizona during his or her active employment by the City, regardless of whether the employee is approved to remote work.

Essential Functions

Performs duties and responsibilities commensurate with assigned functional area which may include, but are not limited to, any combination of the following:

• Supervises employees and coordinates personnel-related activities to include, but not limited to training, approving work schedules, recommending/approving personnel actions, coaching and counseling, establishing performance goals, and writing performance evaluations.
• Listens and communicates effectively, both orally and in writing; explains/interprets ordinances, eligibility requirements, policies and procedures and types/performs data entry at a speed necessary for successful job performance.
• Handles administrative functions such as the accounting work for the center, purchasing of office supplies, tracking inventory and complex calendar scheduling.
• Establishes and maintains effective working relationships with co-workers, supervisors, brokerage agencies, referral sources, community social services programs and the general public.
• Performs front desk coordination, direction, organization and management; ability to successfully utilize point of sales and process registration requests.
• Processes requests for facility booking; private rentals, commercial rentals, City of Scottsdale usage, yearly groups and senior programs including payment processing and contract administration.
• Coordinates the schedule of activities, classes, and programs.

Work Environment/Physical Demands

• Work is performed in a city office environment.
• Operate a variety of standard office equipment including a personal computer, related software, copy and facsimile machines and telephone that require continuous and repetitive arm, hand and eye movement.
• Lift and carry food boxes and donated items and office supplies weighing up to 50 pounds with assistance.
• Travel to/from meetings and various locations as required.

For more information about Scottsdale, Arizona, click about Scottsdale .

Benefits Highlights:

The City of Scottsdale offers a comprehensive benefits package including:

• 12 Paid Holidays, which includes 1 Floating Holiday
• Vacation Accrual; starts at 10.3 hours/month
• Sick Leave Accrual; 8 hours/month
• Medical (which includes behavioral health coverage), Dental and Vision Benefits
• City Paid Basic Life Insurance (equal to one times employee annual salary); option of Supplemental Life Insurance
• Tuition Reimbursement; $2,500/year
• Participation in the Arizona State Retirement System (ASRS) Defined benefit plan with mandatory employer and employee contributions currently at 12% which includes a Long-Term Disability benefit
• Supplemental Retirement Plans through Nationwide; 457
• Pet Insurance
• Bilingual pay compensation

Please visit the Human Resources and Benefits Information page for more information.

Selection Process:

The application and supplemental questions are an integral part of the selection process and must be completed in full in order for you to be considered as a candidate. Please complete each section and answer all questions as thoroughly as possible. DO NOT state “See Resume” in lieu of answering. Unanswered questions, incomplete responses, omissions, or partial information may result in disqualification from the selection process.

Applicants whose education, training and experience most closely meet the needs of the position may be invited to participate in a selection process that may include a panel interview. Successful candidates will receive a post-offer, pre-employment background screening that may include:

• Fingerprinting search of the national FBI Database
• Criminal Background screening
• Drug Screen

The City of Scottsdale reserves the right to change this process at any time, potentially without advance notice.

PLEASE NOTE: Years of experience are based on a work schedule of 2,080 hours per year for full-time positions and 1,040 hours per year for part-time positions, and while work experience may substitute for education on a year-for-year basis. Depending upon the job classification, education may not be substituted for work experience.

EQUAL EMPLOYMENT OPPORTUNITY: It is the policy of the city to provide employment opportunities to all persons based solely on ability, regardless of race, color, religion, sex, national origin, age, sexual orientation, gender identity or disability.

When advised, reasonable accommodations will be made in order for an "otherwise qualified applicant" with a disability to participate in any phase of the recruitment process. Please contact Human Resources to request an accommodation. Persons with a disability may request a reasonable accommodation by contacting HR Receptionist at (480) 312-2491. Requests should be made 24 hours in advance or as early as possible to allow time to arrange the accommodation. For TTY users, the Arizona Relay Service (1-800-367-8939) may contact HR Receptionist at (480) 312-2491.

This position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the position change.

Full-Time Positions:
The City of Scottsdale offers a comprehensive benefit package including vacation, holiday and medical leave as well as insurance for medical, dental, vision, life, short and long term disability insurance. For a more detailed overview of the employee benefits, click here .

Part-Time Positions:
The City of Scottsdale offers paid medical leave for part-time staff.

Commute Solutions Program
City of Scottsdale provides free Valley Metro Platinum passes to employees for the bus and light rail systems when commuting; a vanpool subsidy is also available. Employees can decrease stress, decrease wear & tear on their vehicle, and help the environment all at the same time.

Public Service Loan Forgiveness Program (PSLF).
The City of Scottsdale is considered a qualified employer for the Public Service Loan Forgiveness Program (PSLF). You may find more information about the PSFL program by going to the Federal Student Aid website by clicking here .

Closing Date/Time: 8/17/2025 5:00 PM Arizona

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• City of Scottsdale

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