Information Systems Specialist I

The Position

Bargaining Unit: Local 856

Why join the Contra Costa County Department of Information and Technology?

The Department of Information Technology (DoIT) is at the forefront of driving technological excellence and innovation throughout the County. Our mission is to provide essential technology services that power a wide array of IT initiatives, ensuring seamless networking, robust communications, enhanced security, efficient hardware support, and streamlined application services. Dedicated to serving the needs of our community, DoIT plays a crucial role in empowering the County to achieve its goals through strategic technology implementation.

As an Information Systems Specialist II in DoIT’s Customer Care team, you will play a vital role in delivering high-quality technical support to County departments and staff. The ideal candidate will bring a strong track record of success in helpdesk environments, demonstrating the ability to troubleshoot and resolve a wide range of customer issues with professionalism, efficiency, and a commitment to service excellence.
Why choose us? At DoIT, we offer more than just a job - we offer an opportunity to be part of something bigger. Join us and make a direct impact by supporting the technology that keeps the County running-helping users, solving problems, and delivering excellent service with the tools and systems that connect our community.

Other departments throughout the County may use the eligible list from this recruitment to fill future vacancies as well.

We are looking for someone who is:

• A strong communicator with the ability to deliver clear, patient and professional support to users of varying technical backgrounds
• Self-motivated with the ability to manage and prioritize multiple technical support requests in a fast-paced environment
• Customer-focused, with a commitment to excellent service
• Clear and supportive when guiding users
• Team-oriented, helping ensure coverage throughout the day

What you will typically be responsible for:

• Providing technical support to departments across the County
• Responding promptly to requests via phone, email, and ticketing systems
• Keeping stakeholders informed with timely updates and clear communication
• Troubleshooting issues by asking targeted, effective questions
• Maintaining accurate records in the ticketing system
• Escalating concerns to management when needed
• Setting clear expectations with customers and tracking issue resolution
• Documenting procedures and contributing to process improvements
  
  

A few reasons you might love this job:

• You enjoy helping people and solving problems
• You like fast-paced, varied workdays
• You thrive in a supportive, team-based environment
• You want your work to have a meaningful impact
• You’re passionate about technology and hands-on support
  
  

A few challenges you might face in this job:

• Managing multiple requests under tight deadlines
• Balancing urgent needs from high priority stakeholders
• Working with limited documentation and creating it as needed
• Staying calm and professional in high-pressure situations
• Adapting to rapidly changing priorities or technologies
  
  

Competencies Required:

• Innovative Problem Solving: Identifying and analyzing problems in order to propose new ways to do business
• Reading Comprehension: Understanding and using written information
• General Physical Ability: Using strength, endurance, flexibility, balance, and coordination
• Using Technology: Working with electronic hardware and software applications
• Adaptability: Responding positively to change and modifying behavior as the situation requires
• Attention to Detail: Focusing on the details of work content, work steps, and final work products
• Learning Agility: Seeking learning opportunities and applying the lessons to one’s work
• Oral Communication: Engaging effectively in dialogue
• Customer Focus: Attending to the needs and expectations of customers
• Professional Impact: Presenting self as a positive representative of the organization
• Teamwork: Collaborating with others to achieve shared goals
• Valuing Diversity: Appreciating the benefits of varied backgrounds and cultures in the workplace

To read the complete job description, please visit the website, www.cccounty.us/hr .

The eligible list established from this recruitment may remain in effect for six (6) months.

Minimum Qualifications

License Required: All candidates must possess a valid California Motor Vehicle Operator’s license. Out of state valid Motor Vehicle Operator’s License will be accepted during the application process.

Education: Possession of a high school diploma, GED proficiency or high school equivalency certificate and at least twelve semester or eighteen quarter units in computer science, or a closely related field from an accredited college or university.

Experience: Six months of full-time or its equivalent experience performing information systems support and/or software installations.

Substitution: Six months of additional qualifying experience may be substituted for the required course work in computer science.

Desirable Qualifications:

• Experience in a technical support or IT helpdesk environment
  
• Strong knowledge of Windows OS, Microsoft 365, and common enterprise applications
  
• Familiarity with IT Service Management (ITSM) principles and the use of ticketing systems
  
• Experience working in a public sector or large enterprise environment
  
• Experience supporting remote users and configuring VPN, RDP, or other remote access technologies
  

Selection Process

Application Filing: All applicants must apply online at https://www.governmentjobs.com/careers/contracosta and submit the information as indicated on the job announcement by the final filing date.Application Evaluation: Depending on the number of applications received, an Application Evaluation Board may be convened to evaluate and select the best-qualified candidates for invitation to the next phase of the examination.Online Skills Assessment: Candidates invited to take the online skills assessment will need access to a computer and internet. Tentatively scheduled from September 3 - 7, 2025. (Weighted 100%)
If you apply for another recruitment that uses this exam and the test is scheduled within 6 months of the date you took the test this time, you will not have the option to re-take the exam.

The Human Resources Department may change the examination steps noted above in accordance with the Personnel Management Regulations and accepted selection practices.

For recruitment specific questions, please contact Amanda Monson at Amanda.Monson@hrd.cccounty.us. For any technical issues, please contact the GovernmentJobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 8/24/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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