Student Account Specialist

Job Summary

The purpose of this position is to provide excellent customer service to university students entailing the maintenance of student and sponsor's accounts which includes the review, processing, and billing of charges to the account, the processing of refunds, the collection of balances owed, and the application of payments collected. Ensuring the financial integrity of student accounts as well as the sponsor's accounts through the performance of the necessary reconciliations and analyses.

Key Responsibilities

• Ensure the integrity of student account financial data - Prepare the necessary account reconciliations and various individual delinquent accounts analyses which may require a frequent review of the accounting feed, and other diagnostics (from the Billing/Receivable System to the Financial Accounting System). Prepare the necessary reports such as the Accounts Receivable Aging Report, including monthly analysis and commentary, and other reports related to administering account receivable management policies in the INTEGRATED CSU ADMINISTRATIVE MANUAL "ICSUAM".
• Maintenance of Student and 3rd Party Accounts Receivable - Review charges to student accounts to ensure their validity prior to billing the student. Determine the proper application of payments received from students. Review refunds to be issued to students to ensure that refunds are made in accordance with the applicable State and University rules and policies.
• Provide customer service to students - Provide Student advising and counseling regarding rights and responsibilities and program specifics. Verify student's eligibility to participate in the programs. Set up installment plan contracts.

Knowledge Skills and Abilities

The ideal candidate will have a solid understanding of accounting theory and practices, particularly in Accounts Receivable within a highly automated system supporting large enterprises. They will demonstrate exceptional customer service skills, with the ability to clearly interpret and communicate complex policies to a wide range of audiences, including those unfamiliar with technical language. Strong interpersonal skills are essential, enabling the candidate to work effectively in a culturally and ethnically diverse environment while fostering collaboration among peers. Proficiency in personal computer applications such as word processing and spreadsheet software is expected, along with excellent organizational and follow-up abilities to ensure timely and accurate completion of assignments.

Ability to communicate with an ethnically and culturally diverse campus community. Ability to follow all university policies, procedures, and guidelines including but not limited to safety, civility, information security, and non-discrimination policies and procedures. Ability to contribute to a positive university experience for each and every student and assist in achieving the university's commitment to a "vision of excellence."

Education and Experience

• Equivalent to four years of progressively responsible financial record-keeping experience required.

• 4-year college degree preferred with a major in Accounting/Finance or equivalent.

Physical Summary

• Sedentary work - Involves mainly sitting. Walking and standing are minimal. Lifting is limited to lightweight objects. (10 pounds or less).

Department

Student Accounting Services

Classification

Accounting Technician III

Compensation

Salary placement is determined by the education, experience, and qualifications the candidate brings to the position, internal equity, and the hiring department’s fiscal resources.

Hiring Range: The hiring range for this position is $4,166 - $4,341 per month commensurate with candidate's education, experience, skills, and training.

CSU Classification Salary Range: The CSU Classification Salary Range for this position is $4,166 - $7,312 per month.

Benefits

Excellent benefits through CalPERS (health, vision, dental), tuition fee waiver, generous vacation and sick leave, and 14 paid holidays each year.

Time Base

1.0 time-base, 40 hours per week.

Duration of Appointment

This is a regular position.

Application Procedures

Click Apply Now to complete the CSULB Online Employment Application.

PLEASE FILL OUT THE APPLICATION COMPLETELY

It is important that all sections of the on-line application are filled out completely and accurately. Please include all relevant education and experience. Your application will be used to determine whether you meet the minimum qualifications for this position.

Additional Information

A background check (including a criminal records check) must be completed satisfactorily and is required for employment. CSULB will make a conditional offer of employment, which may be rescinded if the background check reveals disqualifying information, and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

CSULB is not a sponsoring agency for staff and management positions (i.e. H-1B Visas).

California State University Long Beach expects respectful, professional behavior from its employees in all situations. Acts of harassment or abusive conduct are prohibited. Demonstrated appropriate professional behavior, treating others with civility and respect, and refusing to tolerate abusive conduct is expected of all employees.

Equal Employment Statement

Consistent with California law and federal civil rights laws, CSULB provides equal opportunity in employment without unlawful discrimination or preferential treatment based on race, sex, color, ethnicity, national origin, or other protected status. CSULB complies with Title VI of the Civil Rights Act of 1964, Title IX of the Education Amendments of 1972, the Americans with Disabilities Act (ADA), Section 504 of the Rehabilitation Act, the California Equity in Higher Education Act, California’s Proposition 209 (Art. I, Section 31 of the California Constitution), other applicable state and federal anti-discrimination laws, and CSU’s Nondiscrimination Policy. We prohibit discriminatory preferential treatment, segregation based on race or any other protected status, and all forms of discrimination, harassment, and retaliation in all university programs, policies, and practices.

Accommodations

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact StaffHR-Accommodations@csulb.edu .

Out of State Employment Policy

California State University, Long Beach, as part of the CSU system, is a State of California Employer. As such, the University requires all employees upon date of hire to reside in the State of California.

As of January 1, 2022 the CSU Out-of-State Employment Policy prohibits the hiring of employees to perform CSU-related work outside the state of California.

Advertised: Aug 16 2025 Pacific Daylight Time
Applications close: Aug 30 2025 Pacific Daylight Time

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• Cal State University (CSU) Long Beach

• 562.985.4111

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