Customer Service Specialist

Full-time position available with the Neighborhoods & Community Services Department, Animal Services Division, located at the Animal Campus 7077 Elmwood Ave.
Salary Starting at: $19.27/hour
Normal Work Days/Hours: To be Determined by Shift Bid
Application Deadline Date: August 25, 2025


Responsibilities

• Communicates directly with callers in a professional and courteous manner.
• Receives telephone calls using automatic call distribution system and computer-based work management system to create service requests, provide residents updates on services requested, and answer questions.
• Performs accurate data entry functions by entering required information into computer systems; enter, retrieve, review or modify information in computer database; verify accuracy of entered data and makes corrections.
• Creates Field Case for Animal Services field staff.
• Researches requests, problems and complaints and initiate appropriate action; generate service requests and assign to appropriate field staff to resolve issues.
• Locates and contact appropriate personnel and route service requests to assigned field staff.
• Provides information and assistance related to City services/activities, procedures, documentation, or other issues; respond to questions, complaints, or requests for service; use all available resources to determine proper response and to provide accurate information to inquiries.
• Communicates with supervisor, employees, other departments, City officials, residents, outside agencies, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
• Reviews open cases periodically to ensure proper response was made and route to supervisor if needed.
• Performs other related duties as required.

Qualifications

REQUIRES high school graduation and 3 years of public or private sector experience in customer service work at the level of Customer Service Representative or higher; OR an equivalent combination of education and responsible customer service experience at the level of Customer Service Representative or higher.


Other Information

URGENT!!! CRITICAL RECRUITMENT INFORMATION

Applications and/or resumes are evaluated on the information received by the application deadline. Please ensure that your application or resume clearly demonstrates how you meet the minimum qualifications for the position for which you are applying, this includes providing all relevant educational dates and a detailed description of relevant work experience, including months/years of employment. Applications and/or resumes may not be considered if information is incomplete.

In order for a resume to be used in lieu of an application the resume must have been submitted online via the City's Applicant Tracking System.

Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education.

The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education.
For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained.
Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

The City of KCMO is an equal opportunity employer that values diversity and inclusion in the workplace. The City is committed to providing a workplace environment for its employees and citizens free from discrimination based on race, color, sex (including pregnancy), national origin, religion, age, disability, marital status, genetic information, sexual orientation, or gender identity. For more information, please see our EEO Policy

The City of KCMO is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please call 816-513-1908 or send an e-mail to accommodations@kcmo.org .

If claiming military veterans' preference points, you must attach a copy of your DD-214 or a DD-256 (for reservists). To claim veterans' points you must have served 180 days of regular active duty service and be discharged or released under honorable conditions during peacetimes or 90 days of active duty service, one (1) day during "wartime" and a last discharge or release under honorable conditions. (DOD) 38 U.S. Code • 4211).

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• City of Kansas City

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