IT Infrastructure Engineer - Austin Water

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Our guiding principles-Empathy, Ethics, Excellence, Engagement, and Equity - anchor our approach in delivering services that significantly impact the lives of Austin residents. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference: Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Diverse and Inclusive Workplace: Work in an environment where every voice is valued, and Innovation thrives.
  
• Competitive Benefits: Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security: Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options: Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness: Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth: Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces: Work in innovative and sustainable environments designed to foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

ABOUT AUSTIN WATER:

For over 100 years, Austin Water has been committed to providing safe, reliable, high-quality, and affordable water services to our customers. Today, we serve over 1,000,000 people in the Austin metropolitan area, across more than 548 square miles. As one of the fastest-growing cities in the country, we’re not just keeping up-we’re leading the way with sustainable infrastructure, advanced treatment technology, and environmental innovation.

Austin Water consistently ranks among the best in the country when it comes to water quality. We also treat, return, and recycle wastewater in ways that protect environmental resources. Austin Water exceeds federal and state requirements for clean water and environmental compliance at our water and wastewater treatment plants.

Job Description:

Purpose:

Under direct supervision, this position is responsible for the operations and maintenance of secure and highly available computing platforms, servers, and/or networks. Works closely with others within and outside of the team to develop processes, procedures, and solutions. Implements solutions consistent with the organization’s designed architecture plan and roadmaps.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Maintains, monitors, and supports the infrastructure environment and/or facilities.
  
• Works on one or more base work initiatives.
  
• Follows defined procedures to monitor systems and resolve problems.
  
• May support one or more systems or applications of low to medium complexity (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.
  
• May participate in short- term planning efforts and business needs analysis with stakeholders and IT groups.
  
• Performs routine maintenance tasks for infrastructure systems such as backups, patch management and hot fixes and performs a health check based on checklists.
  
• Monitors system-operating capacity in terms of disk space, storage, and CPU utilization and hardware/software activities and resource utilization for capacity planning.
  
• Analyzes and reports on operational metrics to understand performance and to ensure success in process improvements.
  
• Provides Tier III support and is part of the on-call rotation. Occasional travel may be required.
  
• Troubleshoots problems by analyzing root causes and evaluating multiple options.
  
• Monitors ticketing queue and responds to service requests or incidents.
  
• Develops scripted solutions and automation.
  
• Coordinates installation and maintenance work with outside vendors as needed.
  
• Recommends procedures and controls for problem resolution or creates temporary solutions until permanent solutions can be implemented.
  

• Systems Discipline Additional Duties and Responsibilities
  
  • Installs, configures and maintains virtual and physical server and software components.
    
  • Collects and maintains tracking and configuration documentation and plans.
    
  • Administers, creates and updates access permissions for system accounts for enterprise systems.
    
  • Administers Azure, Active Directory, Microsoft 365 at the enterprise level.
    
  • Administers SANs.
    
  • Installs and configures new storage systems.
    

• Network Discipline Additional Duties and Responsibilities
  
  • Installs, configures, and maintains approved telecom/network hardware and software components.
    
  • Maintains structured cabling systems, telecom systems, WAN, LAN, Cellular/DAS, Wireless Networks and local Internet, remote access, VPNs, and connectivity protocols.
    
  • Implements predetermined telecom/network software or hardware changes.
    
  • Establishes WAN, LAN, device profiles, device environments, directories, and security for networks being installed.
    
  • Provides support for connectivity or related network/communication issues for the user community.
    
  • Monitors installed network and telecom equipment.
    

Responsibilities - Supervisor and/or Leadership Exercised:

None.

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of Open Systems Interconnection model (OSI model).
  
• Knowledge of Directory Services (e.g., Windows Active Directory, Azure AD, LDAP) and Internet Protocols (e.g., DNS, HTTP, SMTP, SSL).
  
• Knowledge of firewall configuration and management.
  
• Knowledge of various network types (e.g., LAN, WAN and WLAN).
  
• Knowledge of defining and implementing integration of hardware in the network, including routers, switches, power systems, and cables.
  
• Knowledge of cloud infrastructure, hybrid cloud models, and platform services.
  
• Knowledge of performing traffic engineering analysis on network facilities.
  
• Knowledge of network services and networks such as TCP/IP, OSPF and EIGRP.
  
• Skill in IoT, hardware and servers, containerization, network security, scripting & coding, automation & orchestration, configuration, firewall and security, network design, and troubleshooting skills.
  
• Ability to communicate technical information to other technical team members but also to coworkers in other departments who may not have knowledge of networking technical terminology.
  
• Ability to design, implement and troubleshoot Wi-Fi, and network security infrastructure.
  
• Ability to manage several projects simultaneously from design to implementation.
  
• Ability to recommend solutions for improving the overall network health by assessing overall effectiveness.
  
• Ability to secure systems by establishing and enforcing policies.
  
• Ability to work comfortably in a fast-paced environment.
  
• Ability to adhere to required compliance to all change management policies and procedures.
  
• Ability to adhere to required compliance to all information security policies and procedures.
  

Minimum Qualifications:

• Two (2) years of education from an accredited college or university in a field related to the job plus two (2) years of related experience.
  
• Experience may substitute for education up to two (2) years.
  

Licenses and Certifications Required:

Valid Texas Driver License depending on assignment.

Preferred Qualifications:

• Demonstrated experience administering and configuring Cisco routing & switching
  
• Demonstrated experience deploying, supporting, maintaining, documenting, and diagnosing all aspects of the organization’s LAN/WAN/Wi-Fi
  
• Demonstrated experiencing using Cisco DNA (Catalyst Center) for the administration of Cisco equipment
  
• Network security experience in a corporate environment
  
• Experience with Meraki (or other Wifi) network solutions
  
• Experience with OSPF (Open Short Path First) & BGP (Border Gateway Protocol)
  
• Experience with network monitoring & analyzing solutions
  
• Experience with Azure virtual networking
  
• Familiar with Cisco Licensing
  
• Familiar with virtual datacenter network concepts & architectures
  
• Familiar with MPLS (Backbone Multiprotocol Label Switching)
  
• Familiar with Network Access Control technologies
  
• Excellent customer service skills
  
• Ability to travel to more than one work location, as needed
  

Notes to Candidate:

Position Overview:

This IT Infrastructure Engineer is part of the Austin Water Information Technology Services Division Network Team. They serve as the first line of network troubleshooting for all Austin Water network related issues across 15 branch sites, 65 remote sites, one on-prem data center, and two cloud managed data centers. The individual selected for this position will be responsible for installing, upgrading, maintaining, securing, troubleshooting, configuring, and documenting all of Austin Water’s Main Distribution Framework & Intermediate Distribution Framework data closets consisting of over 500 Cisco Catalyst & Meraki devices.

Pay Range:

$32.23 - $40.29 per hour

Position(s) will be filled at the following location:

Waller Creek Center (625 E. 10th St., Austin, TX)

Days and Hours:

Monday - Friday 8:00 AM - 5:00 PM, with potential for hybrid work schedule if approved by manager. Other hours as business needs require.

Benefits:

Working with Austin Water provides a number of health and welfare benefits, such as medical, paid leave time, a great retirement plan, training opportunities and more - click HERE for more information.

When completing the City of Austin employment application:

• A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position.
  
• Provide each job title and accurate employment dates for all jobs included on the application.
  
• Your work history should include the duties you performed, any supervisory or lead responsibilities, and any equipment and computer software used.
  
• The City of Austin employment application is an official document; incomplete applications will not be considered.
  
• A résumé is required but will not substitute for a complete employment application. Incomplete applications will not be considered.
  
• A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position.
  
• Resumes will not be accepted.
  

If you are selected to interview:

• Candidates who progress to the second round of interviews will be assigned a 5-minute written assessment to be completed at the end of the second-round interview and scored as part of the overall interview score.
  

If you are selected as a top candidate:

• Verification of your education (which may include high school graduation or GED, undergraduate and/or graduate degrees) will be required. You must provide proof of education from an accredited organization/institution.
  
• If you are in the military or a veteran, you will need to provide a copy of your DD-214 prior to confirming a start date.
  

Driving Requirement:
This position requires a valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite. To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months.

Essential Employee:

• This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.
  

90-day Provision:

This posting may be used to fill additional vacancies that occur within the department.

All Austin Water worksite locations are tobacco-free. Use of tobacco products and/or e-cigarettes is not permitted on any AW worksite - including construction sites, parking lots, garages or in any pe

rsonal vehicle located on the premises.

Please note this posting may close any time after 7 days.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2025-09-09

• 

• City of Austin

Show more