Information Technology Analyst - Public Safety
- Salary: See Position Description USD
- Full Time
- Administrative Analysis and Research
- Information Technology and Communication Services
- Public Safety
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Job Description
Summary
Minimum Starting Salary: $62,100.00 annually , depending on qualifications
Minimum Qualifications
Required:- Driver's License
- Must pass a Criminal Justice Information System (CJIS) background check
- Associate's degree in In Computer Science, or Information Technology, Management Information Systems or a related field
- Three years of experience in systems analysis, IT support or helpdesk, network or systems administration, application support or development, or an equivalent combination of education and experience.
- Microsoft, Cisco, CompTIA A+, Network+ and other professional IT certifications
Position Overview
Under general supervision, provides second-level technical support for City employees for the Information Technology (IT) Department; maintains computer hardware, software, and specialty equipment.
Essential Functions- Develops support documentation, standard operating procedures, and deliverable plans for system implementation and operational support.
- Assists with developing implementation and contingency plans, and timelines for projects. Provides status reports, exchanges relevant information with management and project teams, and meets timelines. Provides accurate time estimates for tasks, identifies impacted teams, and notifies management of potential issues.
- Works independently and makes appropriate decisions based on experience; identifies and defines technical problems and errors and implements technical solutions to solve problems.
- Refers complex problems to senior technical staff and tracks the problem until it has been resolved.
- Maintains and upgrades hardware, peripherals, specialty equipment and software applications; provides second-level technical support, analyzes IT operational issues and resolves problems within scope of authority and training; duties may vary according to job assignment.
- Performs system maintenance and updates according to IT Department procedures and industry standards.
- Position assigned to public safety:
- Maintains and supports mission-critical public safety systems including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), Mobile Data Terminals (MDTs), and Fire/EMS reporting software.
- Monitors and supports the connectivity of mobile units (police vehicles, fire apparatus) to public safety networks including FirstNet, VPN, and secure wireless connections.
- Trains end users on software applications, mobile devices, and standard operating procedures for technology use.
- Leads or assists in the implementation of public safety technology initiatives, including system upgrades, software migrations, and vendor integrations.
- Coordinates with internal departments, external vendors, and regulatory bodies to ensure project timelines and compliance requirements are met.
- Ensures compliance with federal and state regulations including CJIS (Criminal Justice Information Services) Security Policy.
- Develops and tests backup, recovery, and continuity plans for public safety systems.
- Coordinates with vendors for software licensing, system maintenance, and technical support.
- Provides on-call or emergency after-hours support as needed for 24/7 public safety operations.
The City of Waco offers a complete benefits package for eligible employees including; health, dental, vision, Employee Assistance Program (EAP), Flexible Spending Accounts, life insurance, long term and short term disability, retirement, deferred compensation plans, holidays, vacation, sick leave, credit union and savings bonds.
To learn more about the benefits offered, visit our Benefits page.
Why Work For Waco:- Meaningful and challenging work
- Make a difference and improve communities
- Competitive Salary and Benefits
- Full Range of Benefits, including Health, Dental, Vision, Disability, and Life Insurance
- Mandatory TMRS Retirement Plan with a 2:1 City Match
- Education Assistance Program
- Paid Parental Leave
- Employee Assistance
- Longevity Pay
- And More!
- Chance to do work you are passionate about
- Desire to give back
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ABOUT THE COMPANY
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City of Waco
Show moreWaco is centrally located in the heart of Texas on the I-35 corridor midway between Dallas-Fort Worth and Austin. This progressive and diverse city with a vibrant community spirit offers major attractions, museums, recreation, and abundant shopping to more than 140,000 residents. Waco is the 25th largest city in Texas and the county seat of McLennan County.
Waco is not only briming with Texas history, economic opportunity, and a rich variety of cultural experiences, it is also a major seat of high learning within three major colleges in its city limits including Baylor University, Texas State Technical College and McLennan Community College.
The city is also the birthplace of Dr. Pepper, the Texas Ranger Hall of Fame Museum and the Texas Sports Hall of Fame. Waco boasts one of the biggest and best municipal parks in Texas, Cameron Park. While the park is located in the middle of downtown situated on the Brazos and Bosque River it hosts numerous races, triathlons, boat races and much, much more.
Governance and Organization
Waco is a home rule city with a council-manager form of government. The City Council is comprised of a Mayor, elected at-large, and five City Council members representing single-member districts, all serving two-year terms. The City Council sets the tax rate, approves the budget, appoints members to City boards and commissions, enacts City ordinances, and appoints the City Manager, City Attorney, City Secretary, and the Municipal Court Judge.
The City has a strong Financial Management Policy that guides the operation and delivery of quality City services, contributes to excellent AA+ and Aa1 bond ratings, and maintains an unassigned fund balance reserve in the General Fund equal to 28% of current year budgeted expenditures. The City of Waco has more than 1,600 employees and a total operating budget of over $400 million.
The City provides a full range of municipal services including a regional airport, animal services, building inspections, code enforcement, convention and visitors bureau, emergency management, housing and community development, economic development, fire, public health, library, municipal court, parks and recreation, planning, police, public works, Texas Ranger Hall of Fame Museum, utilities and zoo operations.
The City Council and City Manager are committed to the mission of providing exemplary municipal services for citizens and visitors in a collaborative and transparent manner while honoring the public’s trust. Waco values include providing excellent and innovative services, promoting equality and inclusion, focusing on teamwork, investing in people and always doing the right thing.
With the City of Waco, you will find our home; where everyone belongs and thrives as move forward together.
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