Senior Library Outreach Representative

POSITION OVERVIEW


Applications Accepted from: All Persons Interested

Division: Systemwide Programs
Section: Community Education and Engagement
Workdays & Hours: Monday - Sunday, 8 am - 8 pm* (varies)
*Subject to change*

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS

Houston Public Library (HPL) is seeking a Senior Library Outreach Representative to join the Community Education and Engagement Team. HPL’s Community Education and Engagement Team provides library services, technology access, and outreach services to underserved communities throughout the city of Houston via specialized mobile library technology lab and other vehicles. This team facilitates technology training, workforce development, digital literacy, STEM, early literacy education, and outreach efforts in areas that may not have access to a library location. Computer classes, robotics, making, storytime, ESL, summer camp, virtual tutoring, and access to HPL's vast collection of online resources are readily available with a library staff specially trained and committed to the HPL experience. Service may be provided in the library's mobile technology labs or in host organization spaces. Visit our Community Engagement page to see typical activities for the unit: https://houstonlibrary.org/outreach .

The ideal candidate is flexible, innovative, a good communicator, has strong customer service and technology skills and a willingness to learn new things, and is ready to provide excellent HPL experience to Houston residents of all ages and backgrounds. Extensive training and customer service experience is required.
Responsibilities shall include but are not limited to:

• Leads outreach activities for all ages promoting library services in a variety of venues for varied audiences.
• Conducts general or specialized training as assigned, including technology, literacy, STEM, and workforce development as assigned, for a variety of external and internal audiences including children, teens, and adults
• Develops and maintains age-appropriate programs and create associated curriculum and teaching aids and tools for technology.
• Acts as grade lead or secondary team member for HPL’s summer camp program, Camp STREAM, including curriculum development, delivery, and camp logistics
• Works with community stakeholders including neighborhood groups, voluntary organizations, and the general public to bring library services to the community.
• Resolves moderately complex problems, complaints and/or requests
• Performs research and gathers necessary information to resolve routine customer request and respond to inquiries via mail, telephone, e-mail and personal contact and communicates findings to customers and processes requests utilizing a computer and/or tracking system.
• Participates in special projects as assigned and performs other duties essential to efficient operation of the Houston Public Library and the Community Engagement Team.
• Monitors and tracks Community Engagement inventory, including scheduling required maintenance and replacing depleted inventory.
• Recommends changes to evaluation procedures, training manuals, and other course materials
• Works closely with team manager to ensure productivity of team.
• Requires frequent driving of a City of Houston vehicle as well as evening, weekend (Saturday and Sunday) and holiday shift work.

About Us:

The Houston Public Library’s mission—Linking YOU to the World—guides our vision to be Houston’s most trusted source of information. We are dedicated to fostering a connected and informed community, where all Houstonians have equitable access to resources and innovative tools that empower them to thrive in a global society. From early literacy to career development and lifelong enrichment, we are proud to support lifelong learning at every stage of life. We are more than just a place for books; we are a hub for community connection, where Houstonians come together to engage, collaborate, and build a sense of belonging.

WORKING CONDITIONS
Position requires stooping and bending; lifting of library materials up to 40 pounds. Must be able to move freely throughout the library to file/retrieve library materials. Must be able to effectively communicate orally and in writing.

MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a high school diploma or GED. Associates Degree or higher preferred.

EXPERIENCE REQUIREMENTS
Minimum two (2) year customer service/training experience required. Proficient using Microsoft Office and Web 2.0 technology. A Class C driver's license or better is required. Bilingual preferred.

PREFERENCES

PREFERENCES

• Experience providing training to students of all ages.
• Knowledge and skills with technology including iPads, gaming, 3-D printers, etc.
• Proficient computer skills and working knowledge of Microsoft Office.
• Experience working with people of diverse backgrounds.
• Ability to communicate effectively orally and in writing.
• Experience working in a public library setting.
• Strong interpersonal skills and the ability to collaborate with others.
• Be able to lift up to 40 pounds when setting up events
• Experience working with children and families; and
• To better serve our diverse communities, fluency in a foreign language is highly preferred.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**

GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED No
However, the Department may administer a skills assessment test.

SAFETY IMPACT POSITION: Yes
If yes, this position is subject to random drug testing and if candidate is promoted into this position, he/she must pass an assigned drug test.

Pay Grade 15

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during posting opening and closing dates shown. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm . or call 832-393-1472.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information. If you need special services or accommodations, please call TTY 7-1-1.

EOE - Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 11 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 9/29/2025 11:59 PM Central

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• Houston Airport System

• 2812331839

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