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Job Description
Business Process Manager - Public Safety Technology
at The City of Fort Worth
Emergency Management & Communications
Hiring Range: $52.34 - $68.04/hr. | $108,870 - $141,530 annual compensation
Job Posting Closing on: Friday, October 10, 2025
Workdays & Hours: Monday - Friday 8am - 5pm; Some evening/weekend work required. Must be able to activate for 24/7 disaster response as needed.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
As part of our continued evolution and dedication to public safety, the newly formed Emergency Management & Communications (EM&C) Department is seeking an experienced and visionary Business Process Manager to lead a Public Safety Technology Team.
A Defining Opportunity in Public Safety Leadership
This is an opportunity to help reimagine what emergency management and communications looks like in one of America's most dynamic urban centers. With the creation of this new department, Fort Worth is uniquely positioned to build a first-class, nationally recognized emergency management and communications program rooted in innovation, coordination, and resilience - with strong support from the department's 911 Administrator, Emergency Management Coordinator, and Director.
The EM&C Department plays a vital role in safeguarding the community by:
- Coordinating disaster and emergency response efforts, 911 access, and collaboration among first responders and public safety partners,
- Leading public preparedness initiatives and maintaining communication systems-such as emergency alerts and real-time information sharing-to keep the public informed and protected,
- Supporting recovery and mitigation efforts to minimize future risks, restore essential services, and strengthen community resilience.
Why Fort Worth? This is your chance to make a lasting impact in one of the most vibrant and fast-growing cities in the country. Join us as we build a best-in-class emergency management program that will stand out on the national stage - and help shape the future of public safety in Fort Worth.
Minimum Qualifications:
- Bachelor's degree from an accredited college or university with major course work in Business Analytics, Management Information Systems, Business or a related business process field.
- Five (5) years of increasing responsible experience in public safety communications, security and/or computer operations, plus two (2) years of supervisory responsibility in public safety technology.
- Valid Texas driver's license.
- Must meet CJIS requirements - see further.
Preferred Qualifications:
- Master's degree in business Analytics, Management Information Systems, Business or a related business process field.
- Experience leading technology projects and budgets in a municipal government, public safety, emergency communications, 911, or emergency management setting.
- Project Management or Business Analysis certification (e.g., PMP, CBAP, Agile, Lean Six Sigma) is a plus.
The Business Process Manager job responsibilities include:
- Leads and develops the Public Safety Technology team, ensuring training, performance, and compliance to support mission-critical operations.
Guides public safety teams in adopting technology and improving processes that strengthen public safety operations. - Manages configuration, data, reporting, and testing of public safety systems to ensure reliability, compliance, and operational effectiveness.
- Serves as liaison with IT Solutions, establishing SLAs and aligning on secure, high-availability technology initiatives for public safety.
- Collaborates with stakeholders to address operational needs, delivering analytics, best practices, and process improvements that enhance public safety technology.
- Directing and actively working alongside the EM&C Public Safety Technology team, providing subject matter expertise, technical guidance, and staff development. Overseeing workload, performance, and resource allocation to ensure the timely and efficient delivery of critical technology solutions.
- Aligning technology initiatives with departmental, city, and council priorities while managing project budgets, contracts and long-term financial planning. Ensuring secure, scalable and cost-effective solutions that support efficient and reliable delivery of public safety.
- Managing and optimizing mission-critical systems for emergency management and emergency communications; leading configuration, testing, implementation, and lifecycle planning. Driving innovation in processes, data use, and system performance to enhance efficiency and responsiveness.
- Partnering with stakeholders to solve operational challenges, ensuring technology solutions meet service needs and fiscal requirements. Clearly communicating strategies, risks, and results to leadership, strengthening trust and alignment across the organization.
Working Conditions and Physical Demands
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, walking and repetitive motions
Sedentary Work - Depending on assignment, positions in this class typically exert up to 10 pounds of force occasionally, a negligible amount of force frequently, and/or or constantly having to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.
Criminal Justice Information Systems (CJIS) Background Check
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Closing Date/Time: Friday, October 10, 2025 -
ABOUT THE COMPANY
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City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
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