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Job Description
Description
City of Forney is looking for a dedicated individual to provide support for the information technology systems within the City departments; performs installation, maintenance, and troubleshooting of IT systems.
Examples of Duties
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
- Provides technical support and instruction on hardware and software applications for end-users.
- Assists users with technology related issues; provides telephone and in-person support to users; answers technical and non-technical questions.
- Installs new hardware and software; troubleshoots and repairs computers, peripherals, and software systems; updates, creates, repairs equipment, and closes trouble tickets for each task assigned or reported.
- Monitors and reports network and server problems to the Assistant Director.
- Produces knowledge base articles on process and procedures.
- Develops and maintains forms and checklists.
- Performs other duties as assigned.
SUPERVISION EXERCISED: No direct supervision exercised.
Minimum Qualifications- Possess a valid driver’s license.
- Associate degree in Computer Science, Information Technology, or a related field.
- One (1) year experience in information technology, networking, or a related field.
Preferences- Bachelor's Degree preferred.
EMPLOYEE BENEFITS Medical Insurance
The city is self-insured and offers a choice of four medical plans through United Healthcare:- $6,000 Deductible HSA Plan (up to a $3,000 HRA reimbursement + HSA City Contributions)
- $2,500 Deductible EPO Plan
Employee health coverage goes into effect the first day of the month following 30 days of employment. Coverage is available to all full-time employees at group rates.
Dental Insurance
The city offers a dental plan through United Healthcare Dental:- UHC DPPO
Coverage is available to all full-time employees at group rates.
Life Insurance
Basic group life insurance protection is provided to eligible full-time employees in the amount of two times the annual salary as recorded at the beginning of each year.
Voluntary products are also available to full-time employees and include supplemental life insurance, accidental death and dismemberment insurance, cancer insurance, and critical care.
Other City Paid Plans- Teladoc -All full-time employees have access to TELADOC
- Short Term Disability - Provided to all full-time employees at no cost through NY Life.
- Long Term Disability - Provided to all full-time employees at no cost through NY Life.
All employees appointed to positions designated to work 1,000 hours or more per year must participate in the Texas Municipal Retirement System. TMRS is a qualified tax deferred retirement plan under Section 401 of the IRS. Seven percent of gross earnings are deducted each payroll as a pre-tax deduction and deposited into the member account. When an employee becomes vested and retires, the city provides 2-to-1 matching contributions.
Additional Group Benefits
Other benefits are:- Deferred Compensation plan
- Direct deposit
- Paid holidays
- Paid vacation
- Personal leave
- Sick leave
- Social Security
- Health Savings Account
- Employee Assistance Program
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ABOUT THE COMPANY
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City of Forney
Show moreMission
A responsible government dedicated to providing municipal services with a standard of excellence.
Vision
A vibrant city providing an unparalleled quality of life, preserving heritage, and embracing technology.
Values
Our employees serve the residents of Forney with the following values:
- Selfless - We have a firm commitment to serving the public with dedication, compassion, and a genuine desire to make a positive impact on the lives of our residents.
- Excellence - We are constantly striving to do better for the Forney community and the services we provide.
- Resourceful - We possess the ability to quickly and skillfully find creative ways to adapt and overcome difficult situations and complete tasks with limited resources through research and teamwork.
- Visionary - We will embrace creative solutions and transformative ideas that enhance the quality of life for all residents.
- Exemplary - Having qualities that include a commitment to excellence, readiness to learn, a knack for creative thinking, and a willingness to put the city’s needs first.
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