DIRECTOR, RISK MANAGEMENT (WORKERS' COMPENSATION)

Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.

Description

Directs and manages the performance of one of the following functions within Risk Management: Workers' Compensation Claims Administration; General Liability Claims Administration; Investigations; and Risk Financing.
Metro's Workers' Compensation Program averages 1,700 annual claims. The Director, Risk Management will oversee three management positions, 17 adjusters and various clerical staff. In collaboration with County Counsel, the Director, Risk Management will oversee a defense panel comprised of up to 20 law firms who work closely with adjusters on litigated files. The department utilizes various vendors that provide services such as bill review and utilization review. They also work closely with the Return to Work program and Operations.

Recruitment Timelines : Interviews are projected to be scheduled for the week of November 17th and December 1st. These dates are subject to change. We encourage you to monitor your governmentjobs.com profile and emails for the latest updates.

Examples of Duties

• Develops, establishes, and directs a function within Risk Management
• Directs and oversees operational audits in assigned area
• Establishes departmental policies, procedures, and guidelines for assigned area
• Develops and delivers quality projects from inception to close-out, on time, and within scope and budget
• Partners and communicates with other departments to administer programs and achieve agency goals
• Investigates, adjusts, and settles claims in collaboration with affected Division staff and Counsel
• Analyzes trends and develops programs and other measures to reduce costly claims
• Represents Metro before regulatory agencies
• Provides briefings to the Board of Directors and Executive Staff
• Coordinates and facilitates meetings; Participates in various internal decision-making groups
• Develops, oversees, monitors and adheres to department/unit budget, goals, and schedules which comply with agency-wide fiscal responsibility
• Negotiates contracts, serves as contract manager and liaison, and monitors contractors' performance to ensure compliance with contract terms and conditions of the contracts, including achievement of DBE/SBE contractual goals
• Supervises, guides, and motivates assigned staff
• Implements of staff development programs to ensure employees' training goals are met
• Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees

May be required to perform other related job duties

Minimum Qualifications

A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education

• Bachelor's Degree in Business Administration or a related field

Experience

• Five years of relevant management-level experience overseeing one or more risk management function such as workers' compensation administration, risk financing, actuarial analysis, and/or investigations programs; some positions in this class may require specialized experience in area of assignment

Certifications/Licenses/Special Requirements

• A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions

Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:

• Experience managing a large workers' compensation program for a public entity
• Experience applying the CA Labor Code and WC state regulations, including case law
• Experience managing claims staff, including managers and supervisors
• Experience managing an extensive defense panel
• Experience managing service contracts such a bill review, utilization review, and medical provider network, including experience developing and issuing RFPs

Essential Knowledge

Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)

• Theories, principles, and practices of workers' compensation, multi-line claims administration, risk financing, and investigations
• Applicable local, state, and federal, laws, rules, and regulations of workers' compensation, disability, and vocational rehabilitation; insurance code regulations; criminal investigations; and risk financing
• Fundamentals of owner-controlled insurance
• Strategies and procedures of case settlements
• California Government Code and Rules of Civil Procedure and rules and practices of the local Superior and Municipal Courts
• Claims investigation protocols
• Personal injury analysis and evaluations, and wrongful death claims
• General and auto liability claims
• Elements of tort law
• Modern management theory

Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)

• Overseeing the work of a claims' administration, general liability, investigations, or risk financing program
• Investigating claims and determining reasonable settlements
• Determining strategies to achieve goals
• Preparing comprehensive reports and correspondence
• Establishing department policies and procedures
• Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
• Exercising sound judgment and creativity in making decisions
• Communicating effectively orally and in writing
• Interacting professionally with various levels of Metro employees and outside representatives
• Supervising, training, and motivating assigned staff

Ability to (defined as a present competence to perform an observable behavior or produce an observable result)

• Recognize sensitive issues and manage/supervise activities of assigned staff accordingly
• Develop and promote positive working relations within the office, as well as with outside law enforcement agencies
• Meet tight time constraints and deadlines
• Think and act independently
• Understand, interpret, and apply laws, rules, regulations, policies, procedures, contracts, budgets, and labor/management agreements
• Compile and analyze complex data
• Plan financial and staffing needs
• Represent Metro before regulatory agencies
• Represent the agency in court and at mediations and argue Metro's position on a case
• Travel to offsite locations
• Read, write, speak, and understand English

Special Conditions

• This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
• The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
• Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
• This classification is at-will and the incumbent serves at the pleasure of the hiring authority
• Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out

Working Conditions

• Typical office situation
• Close exposure to computer monitors and video screen

Physical Effort Required

• Sitting at a desk or table
• Operate a telephone or other telecommunications device and communicate through the medium
• Type and use a keyboard and mouse to perform necessary computer-based functions

NW

Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program . Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.

Selection Procedure

Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.

Application Procedure

To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)

Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)

East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)

Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)

Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)

Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.

*Open to the public and all Metro employees

This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.

*Please refer to the applicable benefit type (Regular or Temporary)*

BENEFITS FOR REGULAR EMPLOYEES

Benefits cover probationary or regular full-time (working at least 40 hrs/week) employees of Metro.

We offer a range of high-quality medical, dental and vision plan options as well as health care spending accounts for you and your family. Metro will cover a significant portion of your health care premiums.

Medical/Dental/Vision Plan - Employee has the choice of 3 separate medical plans and 3 dental plans. A separate vision plan is included in each medical plan.

Group Life Insurance - PTSC pays for an amount equal to your annual salary, rounded up to the nearest $1,000. Minimum amount of life insurance is $30,000.

Accidental Death & Dismemberment Insurance - PTSC provides $50,000 coverage for each employee. Additional voluntary coverage in amounts up to $500,000 is available at favorable premium rates.

Long-Term Disability Insurance - 100% employer paid. Provides employees with a minimum income of 60% of earnings after six months of disability. Buy up or buy down options available.

Holidays - 12 days a year: New Year's Day, Martin Luther King, Jr. Day, Presidents' Day, Memorial Day, Independence Day, Labor Day, Veterans' Day, Cesar E Chavez, Juneteenth,Thanksgiving Day, Day After Thanksgiving, and Christmas Day.

Time off with Pay (TOWP) - Compensates employees who are on approved absence from work for reasons such as illness, injury, medical and dental appointments, personal business, vacation, or observance of (a) religious holiday.
Years of Service Annual Accrual
Hire date - 5 years 20 days
Beginning of 6th - 10th year 25 days
Beginning of 11th - 15th year 30 days
Beginning of 16th + years 35 days

Pension Plan - PTSC retirement plan is the Public Employees' Retirement System (PERS). Vesting is five (5) years. Minimum retirement age is 52, based on the 2% at 62 formula.

Other Benefits: Transportation passes for employees and/or eligible dependents; Medicare; Tuition reimbursement; credit union membership; SDI; Deferred Compensation Plan; 401(K) Thrift plan; EAP; Medical and Dependent Care Flexible Spending Accounts; Flexible work schedules; and Jury Duty Pay.

BENEFITS FOR TEMPORARY EMPLOYEES

Temporary (Contingent) employees are eligible for the following benefits only:

• Kaiser medical insurance
• Public Pension Plan
• 457/401K Plan
• Flex Spending
• Paid Sick Time
• Fare Media
• Rideshare Subsidies
• Metro One Fitness membership

For more information on the Benefits Enrollment for Contingent Employees, please visit LA Metro’s Pension & Benefits website at benefits.metro.net

Closing Date/Time: 10/31/2025 5:00 PM Pacific

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• Los Angeles County Metropolitan Transportation Authority - LA Metro

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