Transit Operations Chief

Requirements

MOS Code: 0399 (Marine Corps), 3537 (Marine Corps)

Education and Experience : Bachelor’s Degree or higher and four (4) years of transit operations experience, including three (3) years in a supervisory capacity; or an Associate's Degree in Business or Public Administration or a related field or higher, and eight (8) years of transit operations experience, including three (3) years in a supervisory capacity.

Licenses and Certificates : Valid Texas Class "C" Driver's License or equivalent from another state. Texas Class “B” Driver’s License (CDL) or equivalent from another state within six (6) months of appointment. Positions assigned to streetcar operations will be required to obtain a rail certification within sixty (60) days of appointment.

Special Requirements: Positions requiring a CDL or positions that are safety sensitive are subject to drug and alcohol testing in accordance with federal regulations.

General Purpose

Under direction, assist in planning, coordinating, and supervising transit fixed-route, streetcar operations, or paratransit operations to ensure timely, efficient, and safe customer service.

Typical Duties

Plans, organizes, coordinates, and directs transit fixed-route, streetcar, and paratransit operations through subordinate Transit Superintendents and strategic leads to ensure timely, efficient, safe, and customer-focused service delivery. Involves: Providing high-level guidance to subordinate supervisors in scheduling, route coverage, operational planning, and emergency response. Ensure service compliance with local, state, and federal safety regulations, including FTA and ADA requirements. Oversee policy development for transit operations, initiate and implement service improvement strategies, and ensure ongoing alignment with departmental goals and citywide transportation initiatives.

Oversight of daily transit operations across all modes. Involves: Analyzing system performance, customer complaints, safety data, and staffing levels to proactively resolve service disruptions or inefficiencies. Meet regularly with Transit Superintendents and route supervisors to address operational issues, such as road closures, operator shortages, special assignments, or weather-related service changes. Develop operational protocols for handling serious incidents or accidents and ensure that complaint investigations and reports are completed in a timely and thorough manner. Respond directly to inquiries and complaints from public officials, employees, and the general public, including individuals who may be irate. Represent the City in administrative hearings and forums, including public meetings, regulatory audits, or regional coordination sessions.

Administer operational budgets. Involves: Tracking and controlling overtime and operating expenses, and identifying cost-reduction opportunities. Prepare budget forecasts, performance dashboards, and key performance indicator (KPI) reports for executive review. Lead department-wide initiatives related to fleet modernization, route redesign, and service equity.

Supervise assigned management personnel. Involves: Directly overseeing Transit Superintendents and other operational leaders; assigning, scheduling, and monitoring their work. Appraise performance, provide coaching and mentorship, and oversee subordinate supervisors’ evaluations. Develop and administer training and leadership development programs. Lead disciplinary actions, investigate grievances, and collaborate with HR on complex employee relations issues. Interview and recommend hiring, termination, promotion, or other status changes. Monitor equitable distribution of overtime, observe safe work practices, and ensure compliance with City personnel rules and safety policies. Maintain accountability for employee certification and licensing, including commercial driving and rail certification, where applicable.

Perform related executive and administrative duties as required. Involves: Lead transit emergency operations and service continuity planning. Respond on-site to major incidents or emergencies to ensure proper coordination, investigation, and communication. Serve as the department’s representative in meetings with internal leadership, labor unions, external agencies, and citizen advisory boards. Coordinate with the Safety, Maintenance, and Planning teams on system-wide initiatives, audits, and special projects.

General Information

For complete job specification, click here.

I mportant Note: The required Supplemental Questions and answers are considered an examination component and will generate a score.

Applicants are being tested on a conditional basis pending review of minimum qualifications. Applications will be reviewed for applicants that pass the Supplemental Questions examination.

Per CSC Rules & Regulations, after review of the minimum qualifications for applicants that pass the Supplemental Questions examination, a passing score, combined with applicable seniority points and veteran points, will be used to create a list of candidates.

Note: Applicants are encouraged to apply immediately. This position will close when a preset number of qualified applicants have been received.

Note: Applicants with a foreign degree must have all documents translated and evaluated by an agency of the National Association of Credential Evaluation Services (NACES) prior to submitting them to the Human Resources Department. Please visit www.naces.org/members for more information.

A résumé and/or other documents will not be accepted in lieu of a completed application. Comments such as “See résumé” are not acceptable and will result in the application being considered incomplete.

To qualify for this position, required education, experience, knowledge and skills must be clearly stated on your application’s employment history. We do not use any information on your resume to review if you meet the minimum qualifications for this position.

Failure to fully detail all experience and job duties in the application, or copying/pasting directly from the job specification, or responses referring to your résumé will eliminate you from consideration for the position.

BENEFITS

LIFE AND HEALTH INSURANCE

The City of El Paso is a self-insured entity with a third-party administrator for Medical and Pharmacy benefits. Basic Life Insurance Coverage is available at no cost to eligible employees. Additional Life Insurance and coverage for your dependents are also available.

Employees can select optional Dental, Vision, and Short Term Disability coverage. Employees also have the option to participate in a Health Savings Account or Flexible Spending Account (healthcare and/or dependent care for daycare expenses). All of these insurance and coverage options can be configured within a month of your new employee orientation date.

An Employee Assistance Program (EAP) with access to mental health sessions, therapy, and more is available at no cost. A trained counselors are also available to help you and your dependents cope with life’s stressors so that you can live a happy productive lifestyle.

The City’s Wellness Program seeks to promote better health and wellness amongst the workforce through various programs and incentives in which employees may choose to participate in, to include wellness education, fitness tests, biometric screenings, group fitness, health coaching and so much more!

Keep Learning, Growing & Reinventing Yourself! The City of El Paso's Tuition Assistance Program encourages employee personal and professional development by sharing educational costs with those employees who have successfully completed their original probation, and in turn retain a skillful workforce. Each year, employees can obtain Tuition Assistance for Degree, Certifications, Continuing Education, and Books & Equipment.

ELIGIBILITY FOR VACATION LEAVE

All regular employees who are regularly scheduled to work on an average, a minimum of twenty (20) hours per week, who have held a position in the City Service for a period of six months from date of employment, shall be eligible for vacation allowance as hereinafter set forth. Part-time employees shall accrue vacation leave at a pro-rated amount of full-time entitlement based on the number of hours that they are scheduled to work. Employees covered by collective bargaining agreements shall accrue vacation as provided in the applicable agreement.

Regular employees in the City Service shall accrue vacation credit at the following rates per pay period, calculated from the date of employment of each employee:

For 0 - 5 years of service (12 days):
40 hour per week employees - 3.70 hours per biweekly pay period

For >5 to 15 years of service (17 days):
40 hour per week employees - 5.24 hours per biweekly pay period

For >15 or more years of service (20 days):
40 hour per week employees - 6.16 hours per biweekly pay period

SICK LEAVE WITH PAY

Employees shall be entitled to accrue sick leave with pay in accordance with the Rules of the Civil Service Commission.

ACCIDENT WITH PAY LEAVE

The Amended Section 4.4 of the Ordinance shall become effective upon adoption and shall apply to occupational injuries and occupational diseases occurring on and after date of adoption. Occupational injuries and occupational diseases occurring before such date will be governed by the Ordinance in effect at the time of the date of injury or disease.

PREGNANCY LEAVE

A) Pregnancy shall be treated the same as any other temporary physical disability.

B) An employee on pregnancy leave shall use accumulated and unused regular sick leave time and then (unless granted use of special sick leave) shall be on leave without pay, unless the employee chooses to use any accumulated and unused annual leave.

C) An employee going on pregnancy leave shall give written notice to her department head with appropriate medical verification. Before returning to work from pregnancy leave, the individual will provide appropriate medical documentation releasing the employee to return to work, as is required for any individual who has been on leave for a temporary physical disability.

LEGAL HOLIDAYS

The following days are hereby declared legal holidays for all the City departments, provided that the provisions of this section shall not apply to members of the Fire Department whose duties are to prevent or extinguish fires, or to members of the Police Department whose duties are those of law enforcement: (Amended 10/03/95)

1. First day of January (New Year's Day)

2. Third Monday in January (Martin Luther King Holiday)

3. Thirty-first day in March (Cesar Chavez Day)

4. Last Monday in May (Memorial Day)

5. June 19 (Juneteenth)

6. Fourth day of July (Independence Day)

7. First Monday in September (Labor Day)

8. Eleventh Day in November (Veteran's Day)

9. Fourth Thursday in November (Thanksgiving Day)

10. The Friday following the fourth Thursday in November (Day after Thanksgiving)

11. Twenty-fifth Day in December (Christmas Day)

12. Employee's Birthday

In addition to the above days, the following days are also declared to be legal holidays: 1. Any day designated as a holiday by City Council. 2. When any legal holiday falls on a Saturday, the preceding Friday shall be considered a legal holiday. 3. When any legal holiday falls on a Sunday, the following business day shall be considered a legal holiday.

Closing Date/Time: 10/14/2025 11:59 PM Mountain

• 

• City of El Paso

• 915-212-1244

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