Administrative Supervisor Public Works

Job Summary:

Responsible for the overall operation of the billing, cashier, and customer service areas within Public Works and the supervision of public facing staff assisting community members establishing new services. Assists Public Works department with recruiting, onboarding and payroll processing and training. Collaborates with special projects, event support, research, analysis and implementation. Provides high-level administrative support to senior leadership, managing calendars, scheduling meetings and prioritizing meetings. The ideal candidate will possess strong administrative, organizational, and communication skills, and contribute to the department’s efficiency and overall success. The salary range for this position is $66,353- $92,895 per year with a hiring range of $66,353 - $79,624, depending on qualifications and experience.

This opportunity will be available to applicants until Thursday, 10.23.25 at 12:00 P.M. M.S.T.

A current resume and a cover letter are required.

Please view our video Working at Loveland to learn more about our exceptional Loveland community and the benefits of working for the City.

Essential Functions:

• Responsible to deliver a full range of administrative services related to supporting the decision-making processes and organizational goals of senior department leadership.
• Serves as department liaison with recruiting, onboarding and offboarding in HRIS.
• Compiles and maintains FTE, salary and position authorization reconciliations for the department.
• Investigates and resolves complaints and inquiries without direction.
• Required to participate as needed during emergencies, including emergency operations center activations.
• Supervises administrative staff within customer service areas. Assign projects, schedule, train, monitor progress, review work, develop performance standards and appraising performance.
• Provides effective management and leadership.
• Recommends personnel actions including hiring, promotion, individual accountability measures, and separations.
• Monitors productivity and quality assurance benchmarks; provides escalation support and direction.
• Demonstrates behaviors that sets a positive example for integrity, fiscal responsibility, and professionalism.
• Establishes customer service policies and procedures.
• Lead investigator for Solid Waste complaints.
• Makes policy decisions and resolves customer problems.
• Maintains rates and system control changes, implement and tests the use of new system features and processes, researches and resolves problems and provide staff training on systems.
• Responsible for the accurate billing and payment processing of Solid Waste customer billing.
• Oversees the preparation of daily deposits for the department and the petty cash proceeds for the Recycling Center.
• Researches and resolves daily balancing errors and assists with reconciling billing cash reports as needed.
• Compiles data and prepares regularly scheduled and special reports for Solid Waste
• Assists with planning and coordination of customer call center including accessing appropriate staffing, and scheduling volume needs.
• Participates as an integral member of Public Works Management Team.
• Responsible to oversee division projects from inception to completion.

Other Job Functions:

• Assists with City Council agenda items.
• Performs the duties in managers absence.
• Oversees administrative support for Transportation Advisory Board, department meetings and events.
• Performs other duties as assigned.

Job Level and Management Expectations:

Supervisor for Benefitted Employees:

• Provides direct supervision to professional, technical, and skilled employees to assure
  accountability to department and organizational goals and objectives.
• Focus on day-to-day operations and ensuring tasks are completed efficiently.
• Interprets policies and exercises independent judgment and decision making within department.
• Makes personnel decisions related to hiring, performance, or disciplinary actions.
• Champions and embodies the company's mission, vision, values, and culture.

Qualifications:

Education:

• Bachelor's Degree in Public Administration, Business, or a related field required.

Experience:

• 3 years work experience in an office environment, preferably in municipal government required.
• Experience in billing, payment processing and customer service required.
• Supervisory experience in an office environment required.

An equivalent combination of education and or experience may substitute for education requirements on a year for year basis.

Knowledge, Skills, and Abilities:

• Lead, establish, and maintain effective working relationships.
• Have understanding of basic accounting principles and practices, knowledge of basic collection practices, and basic bankruptcy laws related to creditors.
• Demonstrate exceptional problem solving and organizational skills and manage multiple tasks.
• Read, understand and interpret policy and ordinances.
• Proficiency with computers software and systems.
• Respond in a professional and friendly manner when dealing with difficult customer situations.
• Must possess strong customer services skills.

Physical Demands and Working Conditions:

• Frequent m inimal physical effort typically found in clerical work. Primarily sedentary, may occasionally lift and carry light objects. Walking and/or standing as needed and minimal.
• Frequent e xposure to routine office noise and equipment.
• Occasional l ight to moderate physical effort that includes frequent standing or walking or maintaining arms and hands in the same position for repetitive tasks. Frequently works with light objects and light hand tools.
• Occasional e xposure to hazards typically found in general office environments where there is rarely to no exposure to injury or accident.

Additional Working Demands / Conditions:

This position is considered essential personnel required to report for duty in response to community emergencies (e.g. natural disaster, fire, flood, blizzard, etc.).

This job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.

With over 300 days of sunshine, and just 30 miles from Rocky Mountain National Park in the heart of northern Colorado, Loveland is an ideal community for anyone to call home. Known as the Sweetheart City, this vibrant cultural hub is home to nearly 500 sculptures and public art installations, the world-famous Valentine Remail Program, and picturesque views of the Rocky Mountains. The community is bustling with a thriving arts, brewery, foodie, and shopping scene. Enjoy headliner concert and theatre productions, professional hockey events, endless community recreation and open space opportunities, art and sculpture shows, and several local festivals. Loveland also boasts an award-winning golf course and an inclusive library and community center. Loveland, Colorado has EVERYTHING YOU LOVE!

In 2020, Loveland was the only Colorado City to win the Governor’s Award for Downtown Excellence, is the top residential recycling City in the state for 4 consecutive years and has been ranked as one of the top places to live, work and raise a family in the U.S. and as one of the Most Idyllic Picturesque towns in America.

Apply today to join more than 800 employees who work to meet the core values of: Accountability & Integrity, Transparency & Honoring the Public Trust, Collaboration, Innovation, Safety, Excellent Service with Courtesy and Kindness. The City of Loveland is a diverse and welcoming community organization, and our employees enjoy a competitive benefits program, various opportunities for growth and development, and an exceptional work-life balance.

A vibrant community, surrounded by natural beauty, where you belong!

Benefit Eligible Benefits Package Includes:

• Two (2) Medical plans, Dental, Vision (for self/ spouse/ children)
• A Dedicated, exclusive Employee Health and Wellness Center
• Discounted Chilson Center passes
• Paid vacation, holidays, floating holidays, and medical leave
• Flexible spending including Dependent Care
• Life Insurance, AD&D, Short-term and Long-term disability, and voluntary Critical Illness Coverage
• Retirement 401a, 457, Roth (pre-& post tax) and company match
• A Comprehensive Employee Assistance Program
• Voluntary 529 College Invest program
• Tuition Reimbursement
• Employee Referral Program
• Personal and Professional Development opportunities
• Employee Recognition Program
• Exceptional work-life balance
• Market based pay & regular performance reviews
• Local Government employment is eligible for Public Loan Forgiveness Program

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions.

City of Loveland job descriptions are designed to describe the general nature and level of work necessary to perform well in the job; they are not intended to provide an exhaustive list of responsibilities, skills, and qualifications. City of Loveland job descriptions may be updated periodically, and additional activities, duties or responsibilities may be assigned by management as deemed appropriate.

The City of Loveland provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, disability, genetic information, age, or any other status protected under federal, state, and/or local law.

The City of Loveland participates in E-Verify. In accordance with E-Verify requirements, upon your date of hire the City of Loveland will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. E-Verify Notice of Participation.Learn more about your right to work. Visit E-Verify.gov for more information. - 1807F3

Hybrid Remote Work Eligibility

This position may be eligible for up to two days per week working remotely. Probationary employees (within the first six months of employment) may not be eligible. Subject to change based on business needs and performance expectations.

Employment offers will be conditional on the successful completion of a background check.

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• City of Loveland

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