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Job Description
Lead Administrative Support Assistant (MVDL)
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This senior-level office support requires independent work decisions to be made for complex clerical functions and processes involving familiarity of specialized terminology and/or software. Team members in this position provide administrative support to the Motor Vehicle Bureau Administrator, as well as other assigned Administrative Managers and support staff.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:- Answer and assist or direct telephone calls regarding questions or issues related to motor vehicle and marine titling and registration questions or issues
- Review, assign, track, and/or assist in resolving constituent transactional issues or complaints
- Track and update the status of special projects, process improvements, and bureau assigned fiscal notes
- Assisting Bureau Office Senior Staff with meeting scheduling, minute taking, and task monitoring
- Coordinate the review and update of correspondence utilized by the bureau
- Create and update complex bureau reports on a daily, weekly, and monthly basis
- Assist/draft recommended changes to bureau procedures, forms, and publications
CORE COMPENTENCIES NEEDED:- Strategic Thinking
- Computer Literacy
- Assertiveness
- Effective Writing
- Self-directed
- Attention to Detail
- Clear Communication
- Exceptional phone etiquette
QUALIFICATIONS:- Three to five years of experience related to clerical or general office support (Substitutions may be allowed)
- Knowledge of processes and procedures applicable to the Motor Vehicle Bureau
- Ability to interact on the telephone with the public
- Proficient computer skills related to Microsoft Office products
- Ability to research and draft correspondence
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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