Organizational Development Analyst*

The Job

San Bernardino County's Land Use Services Department is recruiting for an experienced Organizational Program Analyst.* This position will play a key role in projects and change management, evaluating departmental programs, identifying opportunities for improvement, and developing actionable recommendations to enhance efficiency, productivity, and stakeholder engagement.

Primary duties may include:

Program Evaluation and Performance Analysis

• Assess, collect, and summarize program performance data and metrics to identify trends and areas for improvement.
• Analyze workflows, policies, and performance data to assess process adherence and develop targeted improvement strategies.

Process Improvement and Operations Effectiveness

• Develop and implement strategies and recommendations to improve quality, efficiency, and operational effectiveness based on data-driven findings.
• Support the development, execution, and delivery of business process improvement programs to promote awareness, adoption, and understanding across LUS divisions.
• Maintain thorough documentation regarding project outcomes, operational workflows, and process changes.

Project and Change Management

• Manage and track multiple projects, ensuring alignment with departmental goals, timelines, and deliverables.
• Create deliverables for change impact assessments, readiness plans, and communication strategies to promote adoption and minimize resistance.
• Contribute to the design, delivery, and management of stakeholder engagement, change leader activities, and project communications.
• Support the delivery framework, tools, and methods for program/project management, reporting, and performance monitoring.

Strategic and Analytical Support

• Provide analytical and project support in areas related to process improvement and organizational analysis.
• Escalate risk areas and key findings to their manager to support informed decision-making.
• Complete special projects and perform other duties as assigned

*Official Class Title: Staff Analyst II; review the Staff Analyst II job description for more details.

EXCELLENT BENEFITS

To review job-specific benefits, refer to

Summary of Benefits

Memoranda of Understanding (MOU)

CONDITIONS OF EMPLOYMENT

Pre-Employment Process: Prior to appointment, candidate must undergo a background check, which includes fingerprinting and a medical exam.

Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.

Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future. Candidates must be able to present their legal right to work in the United States at the time of employment.

Minimum Requirements

Candidates must possess BOTH the required experience AND education to qualify.

REQUIRED EXPERIENCE:
Two (2) years of full-time equivalent professional level experience in one or more of the following areas: process improvement, policy analysis, project and change management, and organizational analysis. Experience must include conducting data analysis, evaluating performance outcomes, performing research and program evaluations, developing reports and recommendations, coordinating special projects, and presenting synthesized findings to management and stakeholders
REQUIRED EDUCATION:
A completed Bachelor's degree from an accredited** college or university in public/business administration, behavioral/social science, human resources, or other relevant field of study.

**Qualifying degrees must be conferred by institutions accredited by an accrediting body recognized by the U.S. Department of Education. Degrees earned outside the United States must be accompanied by an evaluation from a recognized credential evaluation service verifying U.S. equivalency.

Desired Qualifications

The Ideal candidatewill possess strong research and analytical skills with demonstrated ability to communicate effectively both verbally and in writing and possess extensive experience performing complex administrative analysis duties in a public sector environment.

Essential knowledge and skills include:

• Knowledge, understanding, and application of principles related to Quality Improvement, Process Improvement, and Performance Reporting.
• Establish and use quality metrics to drive change and deliver measured improvements.
• Skilled in Excel with very strong skills including but not limited to filtering, formulas, creation of charts and graphs, and pivot tables.
• Skilled in planning, coordinating, and executing projects and change initiatives, including stakeholder engagement, risk identification, and performance tracking to ensure successful implementation and adoption.
• Detail oriented, able to organize multiple tasks and priorities, and to effectively manage projects from start to finish.
• Ability to demonstrate flexibility and adaptability based on changing priorities and improvement of processes.
• Ability to exercise balanced judgment in evaluating situations and making decisions, and to handle difficult or confrontational situations in a calm, consistent manner.
• Organized, strong detail orientation, methodological, motivated and demonstrates good follow through.

Selection Process

Examination Procedure:
There will be a competitive evaluation of qualifications based on the information provided in the Application and the Supplemental Questionnaire. You are encouraged to include detailed descriptions of your qualifying experience and skills, as only the most highly qualified applicants will be referred to the Department.

Application Procedure :
Please complete and submit the online employment application and supplemental questionnaire for consideration before the deadline: 5:00 PM PST, FRIDAY, NOVEMBER 7, 2025 . Resumes will not be accepted in lieu of the application and/or supplemental questionnaires.

To ensure timely and successful submission of your online application, please allow ample time to complete and submit your application before the filing deadline. Applicants will be automatically logged-out if they have not submitted the application and all required materials prior to the posted deadline. Once your application has been successfully submitted you will receive an onscreen confirmation and an email. We recommend that you save and/or print these for your records. Please note: if you do not receive an onscreen confirmation and an email acknowledging our receipt of your application, we have not received your application.

If you need technical assistance, follow this link to review the Government Jobs online application guide or contact their Toll-Free Applicant Support line at (855) 524-5627. Please note that Human Resources is not responsible for any issues or delays caused by your internet connection, computer, or browser when submitting an application.

Equal Employment Opportunity (EEO) / Americans with Disabilities Act (ADA):
San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with DisabilitiesAct (ADA) compliant employer, dedicated to ensuring equal employment opportunities for allemployees and applicants.

ADA Accommodation:
If you have a disability and need accommodations during the testing process, please submit the Special Testing Accommodations Request Form (Download PDF) within one week of the recruitmentfiling deadline.

Veterans' Preference:
Eligible veterans, their spouses, or widows/widowers who are not current County employees mayreceive additional Veterans' Preference points. For details and instructions on how to request thesepoints, please refer to the Veterans' Preference Information (Download PDF) .

For more important details, review the Applicant Information and County Employment Process .

Administrative Services Unit

San Bernardino County offers a range of benefit programs for employees and their eligible dependents. These include health, dental, vision, and life insurance, as well as a variety of other voluntary benefits. Programs and benefit amounts vary and are based on bargaining unit, family size, hire date, plan selection, and number of hours worked.

Please review the appropriate Summary of Benefits * for more information

Refer to the appropriate MOU, contact the County’s Employee Benefits and Services Division at (909) 387-5787 or visit the Employee Benefits website for more detailed information.

*Retirement benefits subject to change.

Closing Date/Time: 11/7/2025 5:00 PM Pacific

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• San Bernardino County

• 9093878304

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