Director of Safety and Performance Improvement

The Position

Bargaining Unit: Local 21 - Supervisory Management

The Contra Costa County Health Services Department is seeking a qualified individual for one (1) vacant Director of Safety and Performance Improvement position at Contra Costa Health Plan (CCHP), located in Martinez, California.

About Contra Costa Health Plan (CCHP)

Contra Costa Health Plan (CCHP) is a federally qualified, state-licensed, and county-sponsored Health Maintenance Organization (HMO) serving Contra Costa County in the East Bay of the San Francisco Bay Area. Established in 1973, CCHP became the first county-sponsored HMO in the United States.

CCHP is committed to the delivery of high-quality and equitable healthcare services to our culturally and linguistically diverse members. The Quality Improvement and Health Equity Transformation Program (QIHETP) is designed to measure, monitor, evaluate, and enhance the quality and safety of healthcare services-ensuring not only the equitable delivery of care, but also the achievement of equitable health outcomes for all members.

The Director of Safety and Performance Improvement oversees the Quality and Health Equity Department and manages the daily operations of the Quality Improvement and Health Equity programs. This role also serves as Co-Chair of both the Quality Council and the Equity Council-CCHP’s principal committees for guiding and monitoring quality, equity, and member safety initiatives. The Director is responsible for the QIHETP work plan, population health management portfolio, performance improvement projects, National Committee for Quality Assurance (NCQA) accreditation, Healthcare Effectiveness Data and Information Set (HEDIS), Centers for Medicare and Medicaid Services (CMS), patient safety initiatives, and the supervision of departmental staff.

We are looking for someone who:

• Has an excellent management communication style-both verbally and in writing
• Works effectively as a team member and communicates clearly and professionally across teams, departments, and stakeholders
• Is a quick learner, effectively prioritizes situations as they arise, responds to urgent requests in a timely manner, and thrives in a fast-paced environment with multiple demands
• Has in-depth knowledge of quality improvement, health equity, NCQA standards, HEDIS, CMS Stars, and other healthcare performance measures
• Accurately applies knowledge of principles and practices of regulatory standards and requirements related to quality improvement and managed care

What you will typically be responsible for:

• Directing the Quality and Health Equity Department, with a focus on improving quality of care, advancing health equity, and ensuring member-centered outcomes
• Overseeing QIHETP, including the work plan and related initiatives
• Managing and directing:
  • Measurement, Analytics, Reporting, and Data Sharing
  • Performance Improvement Projects (PIPs)
  • Population Health Management strategies and portfolio
  • Patient Safety Activities and projects
  • Provider collaboration and engagement on quality and equity
  • Healthcare Effectiveness Data and Information Set (HEDIS) and CMS Stars performance improvement
• Ensuring that the Quality Improvement Program adheres to NCQA, the Department of Health Care Services (DHCS), the Department of Managed Health Care (DMHC), and the CMS Stars, Title 22, and other accrediting agencies’ compliance standards

A few reasons why you might love this job:

• You will lead a department that is central to the mission of advancing quality and equity in healthcare
• This is a dynamic work environment where you can shape the organization’s quality improvement and health equity strategies
• You will be part of something that has a direct and lasting impact on members’ health outcomes
• Every day is different, with opportunities to engage across multiple teams, providers, and community partners
• You will serve the community and help eliminate health disparities in Contra Costa County

A few challenges you might face in this job:

• Balancing multiple priorities, projects, and regulatory requirements simultaneously
• Leading staff and departments through organizational and regulatory change in a fast-paced environment
• Navigating complex accreditation and compliance standards while advancing innovation and equity initiatives
• Adapting to evolving state and federal requirements, including CalAIM and D-SNP readiness

Competencies required:

• Innovative Problem Solving: Identifying and analyzing problems to propose new approaches
• Legal & Regulatory Navigation: Interpreting and ensuring compliance with laws, regulations, and accreditation standards
• Professional & Technical Expertise: Applying knowledge of NCQA, HEDIS, MCAS, quality methodologies, and equity frameworks
• Visionary Leadership: Building a shared vision for quality and equity and acting as a catalyst for change
• Leveraging Technology: Using technology and analytics to drive performance improvement
• Strategic Thinking & Perspective: Evaluating immediate actions in the context of achieving long-term objectives

To read the complete job description, please visit the website: https://www.cccounty.us/hr

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The eligible list may remain in effect for six (6) months .
Other divisions in Health Services may use the eligible list from this recruitment to fill future vacancies.

Minimum Qualifications

Education: Bachelor's degree in nursing, business administration or other healthcare related field.

Experience: Five (5) years of full-time (or its equivalent) experience performing duties related to continuous quality improvement and at least one (1) year must been at a supervisory or lead level.

Substitution: A Master's degree in one of the above noted fields may be substituted for two (2) years of qualifying experience. No substitution is permitted for the required supervisory or lead level experience.

Desirable Qualifications:

• Additional supervisory experience
• Experience with various statistical analyses and methods

Selection Process

Application Filing and Evaluation: All applicants must apply online at www.cccounty.us/hr and submit the information as indicated on the job announcement by the final filing date. Applicants will be required to complete a supplemental questionnaire at the time of application. Applications will be evaluated to determine which candidates will move forward in the next phase of the recruitment process.Structured Interview: Qualified candidates will be invited to a structured interview. The Structured Interview will measure candidates' competencies as they relate to the job. In the Structured Interview, candidates must achieve an average passing score of 70% or higher on each of the Structured Interview competencies, as well as an overall passing score of 70% or higher. These may include but are not limited to: Legal and Regulatory Navigation, Visionary Leadership, Building and Maintaining Relationships, Innovative Problem Solving, and Strategic Thinking & Perspective. (Weighted 100%)

The online interview assessment is tentatively scheduled to take place via computer (remotely) November 19-23, 2025.

The examination steps noted above may be changed in accordance with the County’s Personnel Management Regulations and accepted selection practices.

For recruitment questions, please contact Health Services Personnel, Recruitment Team at Exams@cchealth.org . For any technical issues, please contact the Government Jobs’ applicant support team for assistance at +1 855-524-5627.

CONVICTION HISTORY
After you receive a conditional job offer, you will be fingerprinted, and your fingerprints will be sent to the California Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used to determine whether the nature of your conviction conflicts with the specific duties and responsibilities of the job for which you have received a conditional job offer. If a conflict exists, you will be asked to present any evidence of rehabilitation that may mitigate the conflict, except when federal or state regulations bar employment in specific circumstances. Having a conviction history does not automatically preclude you from a job with Contra Costa County. If you accept a conditional job offer, the Human Resources department will contact you to schedule a fingerprinting appointment.

DISASTER SERVICE WORKER
All Contra Costa County employees are designated Disaster Service Workers through state and local law. Employment with the County requires the affirmation of a loyalty oath to this effect. Employees are required to complete all Disaster Service Worker-related training as assigned, and to return to work as ordered in the event of an emergency.

EQUAL EMPLOYMENT OPPORTUNITY
It is the policy of Contra Costa County to consider all applicants for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, sexual orientation, gender, gender identity, gender expression, marital status, ancestry, medical condition, genetic information, military or veteran status, or other protected category under the law.

To find more information on Benefits offered by Contra Costa County, please go to https://www.contracosta.ca.gov/1343/Employee-Benefits

Closing Date/Time: 11/9/2025 11:59 PM Pacific

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• Contra Costa County Human Resources Department

• 925-655-2100

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