Manager of Sales Operations

The Role:
The Manager of Sales Operations ensures the Group Sales team operates at maximum effectiveness by leading administrative support, enhancing CRM usage and optimization, and maximizing operational efficiency. This role enables sales professionals to focus on client relationships and business growth, while equipping leadership with critical insights for strategic decision-making.

What You’ll Accomplish:
Keep in mind that this list is not all-inclusive.

• Lead Administrative Team
  • Lead, coach, and support sales coordinators and administrative staff.
  • Standardize workflows and service standards to ensure consistent client support.
• Support CRM Operations & Data Analytics
  • Ensure data accuracy, integrity, and CRM adoption across the team.
• Maximize Operational Efficiency
  • Audit workflows and implement automation to improve productivity.
  • Develop and maintain SOPs for budget management, lead distribution, account management, reporting, and more.
• Enable Sales Performance
  • Train new hires on systems and processes. Develop ongoing training protocols for existing teams.
  • Partner with marketing, finance, and event design to align processes and tools.
• Provide Executive Leadership Support
  • Support goal setting, resource allocation, and deployment decisions.
  • Manage special projects to strengthen sales productivity and enhance customer experience.

What We’re Looking For:

• Three years of management experience in sales operations or a related role is required (5+ years preferred) within hospitality, meetings & events, or a destination marketing organization.
• High school diploma required. Bachelor’s degree in business administration, sales, marketing, or related field preferred.
• Proficiency in CRM systems (Simpleview, Salesforce, or similar) with strong data management, reporting, and dashboard creation skills.
• Operational mindset with proven success in developing SOPs, streamlining workflows, and improving cross-team efficiency.
• Analytical strength with the ability to interpret pipeline and performance data, identify trends, and translate insights into actionable recommendations.
• Team leadership experience, with the ability to coach, mentor, and manage sales support staff.
• Inclusive mindset with a commitment to valuing differences and fostering collaboration.
• Excellent communication and collaboration skills, adept at working across sales, marketing, finance, and event operations.
• Strong organizational and project management skills, balancing multiple priorities and deadlines in a fast-paced environment.
• Proactive problem-solver who thrives on innovation, automation, and continuous improvement.
• High integrity and discretion, demonstrated by the exercise of great judgment in handling sensitive information and supporting executive leadership confidently.
• Must be available to work outside regular business hours as needed.

The Las Vegas Convention and Visitors Authority (LVCVA) provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, the LVCVA will provide reasonable accommodation for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at peopleconnect@lvcva.com

MANAGEMENT-CLASS BENEFITS

Your total compensation at the Authority includes not only your salary, but also the following benefits. These benefits increase your total compensation from 30 to 40 percent.

NEVADA PERS RETIREMENT PROGRAM

• 100% employer paid
• https://www.nvpers.org

NO SOCIAL SECURITY TAXES WITHHELD

INSURANCE - 100% Employer Paid

• Medical/Dental/Vision/Rx (employee and dependents)
• Life Insurance - $15,000 plus an amount equal to your annual base salary up to a max of:
  • $200,000 for Sr. Director and Director
  • $150,000 for Sr. Manager and Manager
• Long-Term Disability (LTD) Insurance

VOLUNTARY INSURANCE - 100% Employee Paid

• Life Insurance
• Supplemental Insurance
• Long-Term Care Insurance
• Flexible Savings Accounts (FSA & Dependent Care FSA)
• Pet Insurance

PERSONAL TIME OFF (PTO)

HOLIDAYS

• 13per year, includes birthday

DEFERRED COMPENSATION (IRS section 457)

ANNUAL MERIT INCREASE - July

• Ambassadors are eligible for an increase to base pay based on achievement of performance measures.

ANNUAL PERFORMANCE INCENTIVE

• Ambassadors are eligible for a performance bonus based upon achievement of goals and successes.

OTHER

• Employee Assistance Program
• Education Assistance

NOTE: Benefits subject to change based on the discretion of management.

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• The Las Vegas Convention and Visitors Authority (LVCVA)

• 702-892-7563

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