IT Technical Support Analyst I - Desktop Field Services
- Salary: $28.62 - $35.78/hr. I $59,534 - $74,418 annual compensation USD
- Full Time
- Administrative Analysis and Research
- Information Technology and Communication Services
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Job Description
IT Technical Support Analyst I - Desktop Field Services
at The City of Fort Worth
Information Technology
Pay Range: $28.62 - $35.78/hr. I $59,534 - $74,418 annual compensation
Job Posting Closing on: Monday, November 10, 2025
Workdays & Hours: FLSA Nonexempt position. Monday - Friday 8am - 5pm; some evening/weekend work required. Required to participate in a 24/7/365 On-Call rotation with 1hr response times.
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
An IT Technical Support Analyst I position is available with the City of Fort Worth IT Solutions' Desktop Services Division. This position provides level 2 technical support for users to resolve various issues involving hardware, software, and peripherals. Maintains computing infrastructure including imaging, configuring systems, installing and troubleshooting hardware and software. Provide customer service, identify problems and provide solutions ensuring prompt and permanent resolution.
Minimum Qualifications:
- High school diploma/GED.
- One (1) year of responsible computer related experience.
- Minimum of one (1) certification specific to the Technical Support division.
- Valid Driver's License.
- Candidate selected for hire must pass a CJIS background check (see below for details).
Preferred Qualifications:
- One (1) or more of the following certifications: MCP, MCSE, CompTIA Network+, CompTIA Security+, ITIL Foundations certification, Google IT Support Certification, HDI Desktop Support Technician (DST)
- Four (4) years of recent experience supporting Windows, iPad/iPhone, Android and Mac OS. 2 Years of experience with direct involvement in hardware break-fix processes for desktops, laptops, and mobile devices
- Knowledge of ITIL processes and ticketing systems for documenting and completing work
- Knowledge of Windows installation/support/troubleshooting tools and working with hardware and software vendors
- Knowledge of TCP/IP, DNS, and client-side connectivity troubleshooting
- Some college work preferred
The IT Technical Support Analyst I's job responsibilities include:
- Provide support and management of client devices and computer endpoints.
- Provide expert level support of Windows Operating Systems (10 and higher), iPad/iPhone, and Android client devices.
- Office 2016, 2019, O365 support.
- Install and set up new computer workstations; responds to requests for equipment.
- Ability to troubleshoot and resolve complex software and hardware issues on endpoints and other technology equipment.
- Perform break-fix repairs on desktops, laptops, mobile devices and other technological equipment.
- Provide technical support through in-person and remote support utilizing phone, email and remote tools.
- Develop recommendations for procedures to prevent problems.
- Evaluating and resolving complex problems that arise.
- Other related duties as required.
Working Conditions and Physical Demands
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.
Light Work - Depending on assignment, positions in this class typically exert up to 20 pounds of force occasionally, up to 10 pounds of force frequently, and/or a negligible amount of force constantly having to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for the Sedentary Work category and the worker sits most of the time, the job is rated Light Work.
Criminal Justice Information Systems (CJIS) Background Check
Applicants for this position must pass a Criminal Justice Information Systems (CJIS) fingerprint-based background check and maintain CJIS eligibility. Due to CJIS requirements related to system access, the following will result in being disqualified for this position: Felony Convictions, Felony Deferred Adjudication, Class A Misdemeanor Conviction, Class B Misdemeanor Convictions in the last 10 years, Class A Misdemeanor Deferred Adjudication, Class B Misdemeanor Deferred Adjudication in the last 10 years, an Open Arrest for Any Criminal Offense (Felony or Misdemeanor), and ALL Family Violence Convictions regardless of class.
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Closing Date/Time: Monday, November 10, 2025 -
ABOUT THE COMPANY
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City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
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