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Job Description
Associate Customer Service Representative
BusinessTax Bureau - Excise Tax
Department of Revenue
DOR VISION: To establish an environment that fosters confidence and trust by successfully utilizing technology, employing resources, and meeting customer needs.
HOW THIS POSITION SUPPORTS THE DEPARTMENT’S VISION:
This position will primarily process motor fuel tax returns. In addition, the Excise Tax section processes tobacco and financial institutions taxes and returns, motor fuel tax consumer refunds, as well as payments for insurance. The section actively cross educates employees in the various other functions of the section. Candidates of interest will possess a background in customer service and will have a proven attention to detail. Your work not only can assist Missouri taxpayers with compliance but it can directly impact the distribution of tax funds to MODOT and local city/county governments/taxpayers as well.
DUTIES PERFORMED TO SUPPORT THE DEPARTMENT’S VISION:
This description may not include all of the duties, knowledge, skills, or abilities associated with this title.- Open, sort and pre-edit incoming motor fuel tax mail
- Assist in the cashiering of daily motor fuel tax deposits, including the initial entry of reports, checks and daily transmittals into the fuel tax system
- Process assigned monthly motor fuel tax reports
- Process motor fuel loss paperwork, consumer payment vouchers and non-filer correspondence
- Address telephone and e-mail inquiries concerning motor fuel tax payments and reporting requirements
- Participate in cross education of all job functions in the Excise Tax section
CORE COMPETENCIES NEEDED:- Analytical/Strategic Thinking
- Computer Literacy
- Reliable
- Customer Service
- Attention to Detail
- Self-Motivated
- Clear Communication
QUALIFICATIONS:- Possess a high school diploma or proof of high school equivalency (GED)
- Experience in clerical or office related work
- Have a commitment to customer service
More reasons to love this position:
The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here .
Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g., shift or time-of-service pay).
PLEASE DIRECT ANY QUESTIONS ABOUT THIS POSITION TO:
The Missouri Department of Revenue Human Resources and Total Rewards office at (573) 751-1291.
The State of Missouri is an equal opportunity employer. -
ABOUT THE COMPANY
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State of Missouri
Show moreBuild the Missouri of tomorrow.
Ensure a strong foundation today.
Join a group of innovative team members focused on driving the State of Missouri forward. As public servants, our team members have the opportunity to produce work that is both lasting and important. This work serves to protect families, communities, and our natural resources.
No matter where you are in your career, whether entry level or senior level, a career with the State of Missouri will challenge you to grow both personally and professionally. Though one employer, there is no shortage of exciting opportunities as there are many career paths you may take within the State. If you are searching for a job that transforms lives, including your own, a career with the State of Missouri is the perfect fit!
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