Community Service Officer

Description

The Fremont Police Department is recruiting for the position of Community Service Officer.

This recruitment will remain open until December 15, 2025, at 5:00 PM (PT) OR
after receiving 100 qualified and completed applications, whichever comes first.
Please apply promptly.

VIEW OUR RECRUITMENT BROCHURE

THE DEPARTMENT

Fremont Police Department is the law enforcement agency for the City of Fremont, California. As of 2024, the department consists of over 300 staff, of which more than 200 are sworn personnel, and more than 100 are professional staff. Fremont Police Department was first established under the direction of Chief Richard E. Condon on July 1, 1958. At that time, it was staffed by one Lieutenant, three Sergeants, two investigators, one juvenile officer, 17 patrol officers, a secretary, and a clerk. By the end of 1958, there were a total of 25 officers serving a population of 29,000 people in the City of Fremont. In 1966, Fremont PD grew to 82 officers, serving a population of 88,000. The department continues to grow as demand for services increased. Today, Fremont Police Department is one of the most reputable police agencies in the State, serving the 4th largest city in the Bay Area.

IS THIS THE ROLE FOR YOU?

As a Community Service Officer with the Fremont Police Department, you’ll play a key role in non-sworn public safety work. This position is ideal for someone who is detail-oriented, calm under pressure, and committed to serving the community with professionalism and care.
You’ll be trusted to:

• Interview victims and witnesses and accurately document their statements.
  
• Conduct initial investigations and prepare clear, thorough reports.
  
• Respond to calls involving thefts, missing persons, found property, and other incidents with no known suspects.
  
• Prepare collision reports and diagrams.
  
  
• Assess and document the value of stolen or recovered items.
  

If you’re someone who enjoys helping people on their hardest days, thrives on investigative work, and values meaningful service in your community, this role may be the perfect fit.

HOW TO APPLY
This recruitment will remain open until December 15, 2025, a t 5:00 PM (PT) OR after receiving 100 qualified and completed applications, whichever comes first. This recruitment may close without notice so interested applicants are encouraged to apply immediately.

A resume, completed application, and supplemental questionnaire (part of the online application) must be submitted to be considered for this opportunity. To be considered for this outstanding employment opportunity, please complete an application online by clicking "Apply" just above this box.

Applicants will be notified electronically via Government Jobs as to their status in the selection process. Please review your settings in government jobs to ensure that you receive all updates regarding your status in the recruitment.

Selection Process
The process may include individual and/or panel interviews, professional reference checks, fingerprint check for criminal history, pre-employment medical exam and other related components. Only those candidates who have the best combination of qualifications in relation to the requirements and duties of the position will continue in the selection process. Meeting the minimum qualifications does not guarantee an invitation to participate in the process.

Reasonable Accommodation
Human Resources will make reasonable efforts in the examination process to accommodate persons with disabilities. Please advise Human Resources of any special needs a minimum of 5 days in advance of the selection process by calling (510) 494-4660 or emailing humanresources@fremont.gov

Contact Us
For additional information, please e-mail Human Resources Department at: humanresources@fremont.gov

The information contained herein is subject to change and does not constitute either an expressed or implied contract.

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Community Service Officer Specification
DefinitionUnder general supervision, provides technical police services in crime prevention, crime investigation, and crime response which do not require full police powers; assists police officers in the maintenance of law and order; performs related duties as required.

Class Characteristics
This technical classification in the Police Department is characterized by the responsibility to provide support to police activities in patrol, traffic, investigations, and community relations sections.

Depending upon the needs of the department incumbents may be permanently assigned to Patrol and/or assigned on a rotating basis to other units in the Department. Assignments and objectives are set for the employee and established work processes are to be followed. Employee has some flexibility in the selection of work steps, the timing of work processes, and the methods of completing the task. Work review is periodic, usually upon the employee's initiation and/or when important problems, significant changes from past procedures, and policy implications are involved.

Community Services Officer: This technical classification in the Police Department is characterized by the responsibility to provide support to police activities in patrol, traffic, investigations, and community relations sections.

Depending upon the needs of the department incumbents may be permanently assigned to Patrol and/or assigned on a rotating basis to other units in the Department. Assignments and objectives are set for the employee and established work processes are to be followed. Employee has some flexibility in the selection of work steps, the timing of work processes, and the methods of completing the task. Work review is periodic, usually upon the employee's initiation and/or when important problems, significant changes from past procedures, and policy implications are involved.

Essential Functions

Depending upon assignment, duties may include, but are not limited to, the following:

Patrol Assignment:

• Enforces traffic and parking ordinances. Writes parking tickets.

• Orders vehicle seizures.

• Investigates non-injury and minor injury traffic accidents.

• Interviews witnesses and takes statements.

• Ascertains accident sequence.

• Prepares accident diagrams.

• Performs traffic control.

• Responds to and investigates traffic complaints.

• Receives reports of commercial, residential and automobile burglaries, petty theft, found property, abandoned bicycles, missing persons, auto theft, and other crimes with no known suspects.

• Conducts initial investigations and prepares reports of findings.

• Ascertains value of stolen vehicles and other lost/stolen items.

• Investigates vandalism.

• Responds to animal control emergencies.

• Assists in crime scene investigations.

• Transports juvenile detainees.

• Transports juveniles to foster homes.

• Provides Vehicle Identification Number verifications.

• Serves subpoenas.

Alarm Abatement Coordinator Assignment:

• Researches alarm calls from previous day(s).

• Issues citations and sends out letters for false alarms.

• Data enters citations and alarm permit applications.

• Mails out permit applications, renewal forms, stickers, and alarm information to citizens.

• Handles customer complaints.

• Keeps daily statistics of all alarm calls to post on police department website.

• Works with alarm companies to fix alarm problems and resolve customer issues.

• Files and maintains records of all permits and citations.

• Tracks all permit and citation revenue.

• Processes permit fees collected and forwards to Finance.

• Utilizes Microsoft Word, Excel and Access.

• Assists customers at front counter.

• Conducts training for in-house academy.

Missing Persons Investigator Assignment:

• Conducts and/or assist to conduct interviews of witnesses and potential suspects.

• Maintains and investigates active missing person reports.

• Maintains missing person logs.

• Maintains contact with families of missing persons.

Traffic - General Assignment:

• Receives and respond s to abandoned vehicle complaints and calls regarding issuance of any warnings, tows, citations issued.

• Administers the Abandoned Vehicle Authority program from issuance of abatements to the quarterly AVA report.

• Tows and recovers stolen vehicles called into Traffic.

• Traffic control for accidents, parades, crossing guard, etc. as needed.

• Handles Traffic main phone line and office filing in absence of Traffic Clerk.

• Works with Code Enforcement and Traffic Engineering on rear yard abatements or solutions to traffic and code violation problems.

• On alternate years, coordinates and organizes the Junior Safety Patrol event for students in Fremont's elementary schools.

Traffic - Abatement Assignment:

• Administers the Taxi Driver program for the City of Fremont.

• Accepts and reviews applications for new drivers, renewals, and transfers.

• Performs background, DMV, and criminal history checks of applicants.

• Conducts applicant testing.

• Issues or denies taxi driver permits.

• Handles complaints on taxi drivers from citizens.

• Ensures compliance with Fremont Municipal Code regulations.

• Conducts cab inspections.

Volunteer Administrator Assignment:

• Recruits volunteers.

• Reviews application materials and interviews potential volunteer candidates.

• Performs Background checks of applicants.

• Maintains volunteer records.

• Updates volunteer hours monthly; submits hours annually for citywide report.

• Re-directs court order community service to other volunteer organizations.

• Disciplines, reprimands and terminates volunteers.

• Organizes annual volunteer recognition dinner.

Marginal Functions

May be assigned to:

• Assist in detention duties.
• Other duties as assigned.

Minimum Qualifications

Knowledge, Skills and Abilities

Knowledge of: Written and verbal communication techniques; report writing; arithmetic; public contact and conflict resolution techniques.

Ability to: Learn and apply laws, rules, regulations, and City and Departmental policies and procedures; receive and respond to verbal and written orders; learn to conduct investigations; work independently within established processes and procedures; demonstrate resourcefulness, courtesy and initiative; communicate effectively with individuals from a variety of cultural and socio-economic backgrounds; learn to operate an automated information system; prepare concise and accurate reports; learn to respond effectively to difficult individual and group interactions, learn to prepare and make public presentations.

Incumbents must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.

Education/Experience

Any combination of education and/or experience which has provided the knowledge, skills, and abilities necessary to satisfactory job performance would be qualifying. A typical way to obtain the required knowledge, skills and abilities would be graduation from an accredited high school (GED or CHSPE may be substituted for a high school diploma) and some public contact experience.

Licenses/Certificates/Special Requirements

Willingness to work rotating shifts and irregular duty assignments required. Positions in this classification require possession of a valid Class C California Driver's License. Failure to possess or maintain the valid required license shall result in discipline up to and including termination of employment.

Physical and Environmental Demands

Rare = 66%

Sitting: Frequent

Walking: Frequent

Standing: Frequent

Bending (neck): Frequent

Bending (waist): Occasional

Squatting: Rare (Frequent - chalking tires)

Climbing: Rare

Kneeling: Occasional

Crawling: Rare

Jumping: Rare

Balancing: Occasional

Twisting (neck): Frequent

Twisting (waist): Occasional

Grasp - light (dominant hand): Frequent

Grasp - light (non-dominant): Frequent

Grasp - firm (dominant hand): Frequent

Grasp - firm (non-dominant): Frequent

Fine manipulation (dominant): Occasional

Fine manipulation (non-dominant): Occasional

Reach - at/below shoulder: Frequent

Reach - above shoulder level: Occasional

Push/pull:

Up to 10 lbs. Occasional

11 to 25 lbs. Occasional

26 to 50 lbs. Rare

51 to 75 lbs. Rare

76 to 100 lbs. Rare

Over 100 lbs. Rare

Lifting:

Up to 10 lbs. Occasional

11 to 25 lbs. Occasional

26 to 50 lbs. Occasional

51 to 75 lbs. Rare

76 to 100 lbs. Rare

Over 100 lbs. Rare

Carrying:

Up to 10 lbs. Occasional

11 to 25 lbs. Occasional

26 to 50 lbs. Occasional

51 to 75 lbs. Rare

76 to 100 lbs. Rare

Over 100 lbs. Rare

Coordination:

Eye-hand: Required

Eye-hand-foot: Required

Driving: Required

Vision:

Acuity, near: Required

Acuity, far: Required

Depth perception: Required

Accommodation: Required

Color vision: Required

Field of vision: Required

Talking:

Face-to-face contact: Required

Verbal contact w/others: Required

Public: Required

Hearing:

Normal conversation: Required

Telephone communication: Required

Earplugs required: Not required

Work environment:
Works indoors, works outdoors, exposure to extreme hot or cold temperature, being around moving machinery, exposure to marked changes in temperature/humidity, exposure to dust, fumes, smoke, gases, odors, mists, or other irritating particles, exposure to toxic or caustic chemicals, exposure to excessive noise, exposure to radiation or electrical energy, exposure to solvents, grease or oil, exposure to slippery or uneven walking surfaces, using computer monitor, exposure t o flames or burning items, works around others, works alone, works with others.

The City of Fremont offers a comprehensive benefit package including general and holiday leave as well as medical, dental, vision, life, and long/short-term disability insurance.

To view a summary of the benefits the City offers, please visit:City of Fremont Benefits Summary

Closing Date/Time: 12/15/2025 5:00 PM Pacific

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• City of Fremont, CA

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