Austin Aviation - Airport Operations Communication Specialist (Dispatch)

JOIN THE CITY OF AUSTIN TEAM

At the City of Austin, we are more than just an employer-we are a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. As we strive to fulfill our commitment as public servants, it is important that we ground our efforts in a set of guiding principles - Empathy, Ethics, Excellence, Engagement, and Equity - anchors in delivering services that significantly impact the lives of Austinites. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

What Makes the City of Austin Special?

• Make a Difference : Join a team driving meaningful change in one of the fastest-growing cities in the nation.
  
• Value and Innovation : Work in an environment where employees are valued and innovation thrives.
  
• Competitive Benefits : Enjoy a comprehensive compensation package that includes generous leave, work-life balance programs, and extensive benefits.
  
• Retirement Security : Plan for the future with the City of Austin Employees' Retirement System.
  
• Sustainable Transportation Options : Commute easily with access to public transit and bike-friendly infrastructure.
  
• Focus on Wellness : Stay healthy through wellness programs, on-site fitness centers, and mental health support.
  
• Career Growth : Advance your skills and expertise with professional development and leadership opportunities.
  
• Modern Workspaces : Work in innovative and sustainable environments that foster collaboration and inspiration.
  

By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About Austin-Bergstrom International Airport
Owned by the City of Austin and operated by the Department of Aviation, Austin-Bergstrom International Airport is an economic engine, supplying over 74,000 direct and indirect jobs in the Central Texas region. Now, as we build the airport’s largest improvement program in its history, we are redefining the travel experience in one of the fastest-growing cities in the United States. This is an exciting opportunity to join the team behind Journey With AUS, the airport’s expansion and development program, where bold ideas, cutting-edge infrastructure, and a shared commitment to excellence are taking flight.

Job Description:

Purpose:

Under general supervision, responsible for all Aviation Department dispatch services, work order entries, security system management, CCTV management, escort management and emergency response.

Duties, Functions and Responsibilities:

Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.

• Answer emergency and non-emergency phone calls, determine nature of request and take messages when necessary.
  
• Initiate, enter and update Emergency Notification System during emergency and non-emergency situations.
  
• Initiate, enter and update calls for service for Police, Emergency Medical Service, Fire and Operations Security into Computer Aided Dispatch Computer System.
  
• Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies and tenants by performing duties such as providing information using communication devices.
  
• Operate and monitor fire alarm system for Austin-Bergstrom International Airport Terminal and external buildings. Prepare chronological data to assist Department of Aviation, Transportation Security Administration, Police, Fire and EMS with their reports. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel.
  
• Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport.
  
• Record data to appropriate forms/logs. Search for data on multi-application computer systems.
  
• Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems; coordinate inter-departmental operations during emergency situations; Coordinate internal and multi-agency joint response.
  
• Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors and emergencies.
  
• Coordinate Investigations with other law enforcement entities and Department of Aviation through CCTV management and Security System management.
  
• Operate over head paging throughout the terminal and external buildings.
  
• Inspects facilities and ensures safe operating conditions via closed circuit television monitors.
  

Responsibilities - Supervisor and/or Leadership Exercised:

• May perform training and guidance to others
  

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of airport operations.
  
• Knowledge of Federal, State and local laws.
  
• Knowledge of city practice, policy and procedure.
  
• Knowledge of safety practices and procedures.
  
• Knowledge of policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data and property.
  
• Knowledge of supervisory and managerial techniques and principles.
  
• Skill in oral and written communications.
  
• Skill in handling multiple tasks and prioritizing.
  
• Skill in using computers and related security software.
  
• Skill in planning and organizing.
  
• Ability to quickly recognize and analyze irregular events.
  
• Ability to work with frequent interruptions and changes in priority.
  
• Ability to stay informed of airport operational and security issues.
  
• Ability to establish and maintain good working relationships with other city employees and the public.
  
• Ability to train others.
  

Minimum Qualifications:

• Graduation from an accredited high school or equivalent.
  
• Two (2) years PBX or Emergency (law enforcement, transportation security administration, emergency medical, fire department or military) call taking or dispatching, or operating a 2-way or multi-channel radio.
  

Licenses and Certifications Required:

• Valid Texas Class C Drivers License.
  
• Must be able to pass a criminal background check and obtain and maintain federally mandated security clearances required to work at an airport.
  

Notes to Candidate:

This position answers emergency and non-emergency phone calls, determine the nature of the request, and take messages when necessary. Initiate, enter, and update Emergency Notification System during emergency and non-emergency situations. Initiate, enter, and update calls for service for Police, Emergency Medical Service, Fire, and Operations Security into Computer Aided Dispatch Computer System. Provide customer service to Austin-Bergstrom International Airport and City of Austin Employees, other governmental agencies, and tenants by performing duties such as providing information using communication devices. Operate and monitor fire alarm systems for Austin-Bergstrom International Airport Terminal and external buildings. Prepare chronological data to assist the Department of Aviation, Transportation Security Administration, Police, Fire, and EMS with their reports. Monitor security/emergency equipment/systems and closed circuit television monitors; Report breaches of security to appropriate personnel. Enter and dispatch work order service requests for all maintenance divisions at Austin Bergstrom International Airport. Record data to appropriate forms/logs. Search for data on multi-application computer systems. Operate/monitor multi-channel radio, audio/video, multi-agency, and multi-jurisdictional alpha paging systems. Coordinate inter-departmental operations during emergency situations; Coordinate internal and multi-agency joint response. Coordinate the opening and closing of the airport (or portions of it) based upon airport conditions, safety factors, and emergencies. Coordinate Investigations with other law enforcement entities and the Department of Aviation through CCTV management.

Assessment:

A skills assessment/s will be required for this position.

Salary Range: $26.03 -$31.04

DRIVING REQUIREMENT:
This position requires a Valid Texas Class C Driver License or the ability to acquire one by your hire date. External New Hires must meet the City of Austin’s Driver Record Evaluation (DRE) requisite . To be considered for a driving position, applicants cannot have more than three moving violations or a total of six Driver Record Evaluation points within a period of thirty-six (36) months. Job Offer is contingent on having a driving record that meets the City’s Driver Record Evaluation Standards.

Essential Personnel:

This position is categorized as essential personnel. Essential personnel are required to come to work during emergencies or bad weather at the airport if they are scheduled to work and, in some cases, when they are not scheduled.

Application Information:

A detailed and complete employment application is required to help us better evaluate your qualifications and will be used to determine salary if you are selected for this position. Please list your complete employment history, to include all job duties, responsibilities and employment dates on your online application. The application is an official document; incomplete applications will not be considered (i.e., “see resume” or “see LinkedIn profile”). Resumes will not be used to qualify for the position and will not be used to recommend salary. Supplemental information or changes to your application will not be accepted after the job posting closes. The responses to the supplemental questions inquiring about experience should be reflected on your application.

Veteran:

Veteran candidates will be required to provide a copy of their DD214 at the time of interview.

Criminal History Records Check:

The top candidate will be subject to a minimum 10-year criminal background check and security threat assessment.

Language:

Must have the ability to read, write, and fluently speak in English.

Overtime:

Overtime may be required with or without notice.

Work Hours:

Sunday - Saturday

5:00 am - 1:30 pm

1:00 pm - 9:30pm

8:00 pm - 6:30 am

Rotation shifts and days off.

Hours may change according to departmental needs.

Work hours may include after hours, holidays, and weekend work.

GOOD STANDING - DEPARTMENT/DIVISION EMPLOYEES

Employees, in good standing, who are candidates within the department/division that the position resides in and who meet the minimum and preferred qualifications (if any) of the position will be included in the initial interview. Department/division employees must remain in good standing through the top candidate selection phase at which time the good standing status will be re-verified.

Important Note to Applicants:
Please be aware that the Job Posting Close Date and the final day to apply will be at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

Department may close this job posting at any time after 7 days

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Benefits:

Working with Aviation provides a number of health and welfare benefits see City of Austin Promotional Benefits Overview and click HERE to learn more.

See us in action: Austin-Bergstrom International Airport - AUS - YouTube

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-01-21

• 

• City of Austin

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