IT Manager Senior ATS (I&O)

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By joining us, you become part of a community that values its people and is committed to making Austin the most thriving and resilient city in the country.

About the Department:

The City of Austin, Austin Technology Services (ATS) Department provides and empowers the City’s business partners and Austin’s residents, visitors and businesses with sustained, reliable, and efficient technology services, infrastructure, and telecommunications. By leveraging state-of-the-art tools, innovative methods, and strategic partnerships, we are at the center of shaping the City of Austin’s IT strategy.

Job Description:

IT Manager Senior

Purpose:

Under general direction, directs and leads the delivery of core services; and enterprise wide or complex Information Technology (IT) service(s) to meet budget, technology, strategic, and business goals.

Duties, Functions and Responsibilities:

• Essential duties and functions, pursuant to the Americans with Disabilities Act, may include the following. Other related duties may be assigned.
• Determines the goals and continuity of program service within broad outlines
• Develops strategies, direction and priorities for service delivery
• Develops standards, frameworks, governance
• Manages enterprise program areas, supervises supervisors and coordinates with other managers
• Manages the support of corporate services
• Monitors, prepares and presents reports, budgets, and performance measures
• Governs and manages complex enterprise technology projects
• Prepares and evaluates Request for Proposals
• Participates and manages enterprise contracts
• Participates with other City departments, project teams and agencies to ensure compliance with City of Austin personnel, security and department policies and standards

Responsibilities - Supervisor and/or Leadership Exercised:

Responsible for the full range of supervisory activities including selection, training, recognition, evaluation, counseling, and recommendation for dismissal, succession planning

Knowledge, Skills, and Abilities:

Must possess required knowledge, skills, abilities, and experience and be able to explain and demonstrate, with or without reasonable accommodations, that the essential functions of the job can be performed.

• Knowledge of principles and processes for providing customer service and user services
• Knowledge in analyzing information and evaluating results to choose the best solution and solve problems and to communicate information and ideas
• Knowledge of business and enterprise management principles involved in strategic planning, resource allocation, human resources modeling, leadership techniques, production methods, and coordination of people and resources
• Knowledge of City of Austin (COA) budget processes
• Knowledge of COA ordinances, administrative rules, and regulations affecting department operations and personnel matters
• Knowledge of current complex and enterprise IT systems and data systems technology, security, operations, and practices
• Skill in organizing complex work of larger groups effectively and efficiently
• Skill in understanding the organization and operation of the City and department as necessary
• Skill in conducting hardware and software evaluations, performing selection and acquisition functions
• Skill in enterprise vendor management and development of collaborative relationships
• Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
• Ability to consider the relative costs and benefits of potential actions, and to determine how money will be spent to get the work done, and accounting for these expenditures
• Ability to read and interpret standard accounting and financial reports
• Ability to conduct research and analyze and interpret research findings
• Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
• Ability to communicate effectively, both orally and in writing
• Ability to adhere to required compliance to all change management policies and procedures.
• Ability to adhere to required compliance to all information security policies and procedures.

Minimum Qualifications:

• Graduation with a Bachelor’s degree from an accredited college or university with major course work in a field related to the job plus three (3) years of related experience, including two (2) years supervisory experience.
• Experience may substitute for education up to four (4) years
• Master’s Degree in a related field may substitute for two (2) years of experience

Preferred Qualifications:

• Experience leading enterprise infrastructure and operations functions in a large, complex organization, including oversight of service delivery performance, governance processes, and continuous improvement initiatives.
• Experience managing IT programs, supervisors, and cross-functional teams within a municipal, governmental, or other highly regulated public-sector environment, with responsibility for budgets, staffing, and service delivery outcomes.
• Experience managing enterprise IT budgets, workforce planning, and vendor partnerships to ensure effective and compliant service delivery within a public-sector or highly regulated environment.
• Experience developing and managing enterprise contracts and vendors, including preparation and evaluation of Requests for Proposals (RFPs), contract negotiations, and ongoing vendor performance management in accordance with organizational policies and regulations.

Licenses and Certifications Required: none

Notes to Candidate:

Overview of the Position:

As an IT Manager Senior, you will report to the DCIO of Infrastructure and Operations and provide strategic and operational leadership for enterprise-wide IT infrastructure and core technology services. This position is responsible for directing the delivery, stability, and continuous improvement of complex IT services to ensure alignment with organizational goals, budget constraints, security standards, and service level expectations. The role oversees supervisory staff and technical teams, manages operational and capital budgets, establishes performance metrics, and ensures compliance with governance, regulatory, and cybersecurity requirements. Primary duties include leading incident, problem, and change management processes; advancing IT Service Management (ITSM) best practices; coordinating cross-functional initiatives; managing vendor relationships and enterprise contracts; and providing executive-level reporting and recommendations. The IT Manager Senior ensures high availability of mission-critical systems, strengthens service delivery outcomes, and drives innovation and operational excellence across infrastructure and operations. These two positions (PCN#108012 and PCN#107081) will require Criminal Justice Information Services (CJIS) and Financial Criminal Background Investigation (CBI).

Standard Business hours. Must reside in the state of Texas. This position is primarily remote, however it may require onsite presence as operational needs require.

Pay Range:

$112,600.00 - $151,935.00

Essential Employee:

This has been designated as an Essential Employee position. In the event of a City-designated emergency, Essential Employees provide services that impact the public health, safety, utility services, and welfare of members of the Austin community and other employees and ensure the continuity of essential operations. In such an emergency, Essential Employees may be called back in, may be required to modify their schedule, may be assigned to a City-designated work site, or may be retained on site to assist with operations and recovery.

Travel:

If you are selected for this position, and meet the Driver Safety Standards in the City of Austin Driver Safety Program, you may drive when necessary to multiple locations as part of your regular job duties. Otherwise, you are responsible for getting to and from these locations.

Application Instructions:

In completing your job application, be sure to provide a COMPLETE employment history including past job titles, employment dates and a detailed summary of your job duties, functions, responsibilities, and skills/abilities. A detailed and complete job application is required to help us determine base pay in the event you are selected for this position.

NOTE: A cover letter and/or resume will NOT be accepted or used to substitute for an incomplete job application. Once a position is closed, no additional applications or application changes will be accepted.

Use of AI is strictly prohibited to respond to the application and during the interview process.

All interviews are being conducted over the phone, Microsoft Teams Phone (no video required) or virtually via Microsoft Teams (video required), or in person.

Post Interview Verification: If you are selected as the top candidate for a position, we will be contacting your current and former employers, we will reach out for professional references including your most recent supervisor. Please do your best to ensure that the contact information on the application is accurate. Top candidates will also be required to provide proof of education from an accredited organization, copies of any professional licenses or certificates listed on the minimum or preferred qualifications and a copy of your DD-214 if claiming veteran’s preference.

Important Note to Applicants:
Please be aware that the Job Posting Close Date reflects the final day to apply, but the posting will close at 11:59 PM the day before the date listed. All application steps, including attachments and submission, must be fully completed before that time.

We also recommend that you save or print a copy of the job posting for your records. Once a posting has closed, it will no longer be viewable in the system.

Benefits

Working with the City of Austin provides a number of benefits, including medical, paid leave time, a great retirement plan, training opportunities and more! Click HERE for more information .

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

The City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

EEO Statement for City of Austin:

The City of Austin will not discriminate against any applicant or employee based on race, creed, color, national origin, sex, gender identity, age, religion, veteran status, disability, or sexual orientation. In addition, the City will not discriminate in employment decisions on the basis of an individual's AIDS, AIDS Related Complex, or HIV status; nor will the City discriminate against individuals who are perceived to be at risk of HIV infection, or who associate with individuals who are believed to be at risk.

City of Austin is committed to compliance with the Americans with Disabilities Act. If you require reasonable accommodation during the application process or have a question regarding an essential job function, please call (512) 974-3210 or Texas Relay by dialing 7-1-1.

Closing Date/Time: 2026-03-04

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• City of Austin

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