Events Services Manager (Sales and Event Services Manager)

THE POSITION

With supervisor approval, incumbents may be eligible for intermittent remote work; however, they must physically reside within the Sacramento region or have the ability to regularly report to a City of Sacramento physical worksite with little notice.

The Events Services Manager will oversee the Sales/Booking department which sells all 3 facilities (Convention Center, Performing Arts Center and Memorial Auditorium), and supervises the Administrative Analyst and Event Service Supervisors of the Convention Center.
IDEAL CANDIDATE STATEMENT

The ideal candidate is an experienced venue sales and event manager with a proven track record in high-volume conventions, concerts and special event environments. This individual will bring a strong operational expertise, sound fiscal judgment, and a customer-focused approach to delivering complex events. They excel in client engagement, collaboration with destination marketing organizations like Visit Sacramento, site inspections, and clearly communicating facility capabilities, services, and costs, while supporting revenue generation and destination marketing initiatives. They will be a collaborative leader who develops high-performing teams, promotes accountability and continuous improvement, and resolves client concerns with professionalism and responsiveness, ensuring exceptional service for both internal stakeholders and external clients.
DEFINITION

Under limited direction, an Event Services Manager plans, directs, and coordinates a major section of the Sacramento Convention Center such as sales and marketing, facility operations, or events coordination; provides information and services to facility users; promotes the Center and evaluates revenue generation business; reviews and approves contracts, checks facilities and equipment for proper operation and readiness; and supervises assigned personnel.

DISTINGUISHING CHARACTERISTICS

This classification is populated with multiple incumbents who have responsibility for the coordination of significant portions of the management of the Convention Center and supervise a major section of the Convention Center Division of the Convention, Culture, and Leisure Department. The classification is distinguished from the Convention Center General Manager in that the latter classification has responsibility for total management of the Convention Center. It is distinguished from lower-level positions by the level of responsibility, extent of direct and indirect supervision involved, and responsibility for supervision and management of a major functional area.

SUPERVISION RECEIVED AND EXERCISED

Limited direction is provided by the Convention Center General Manager. Responsibilities include the direct and indirect supervision of supervisory, technical, clerical, and maintenance personnel.

ESSENTIAL DUTIES AND RESPONSIBILITIES

TYPICAL DUTIES

- Plans, directs, and prioritizes the work of a major section of the management of the Sacramento Convention Center; coordinates event planning and implementation and outside service needs with catering, concessionaires, security, ushers, and all other service providers, as well as with City departments and facility lessees to assure effective, efficient, and economical event operations.
- Meets with facility users and prospective users to determine and meet needs; conducts site inspections for facility users and meeting planners; provides information regarding facility capabilities, services, and associated costs.
- Works with the Sacramento Convention and Visitors Center to promote the Center and downtown Sacramento to potential customers; prospects and evaluates qualified revenue generation businesses that best match Center space.
- Reviews and approves all contracts to ensure accuracy of space and rental charges; checks facilities and equipment to insure proper operation and readiness to meet client needs, and to maintain energy conservation procedures; prepares a variety of reports, correspondence, contracts, and studies related to events and facility use.
- Supervises, trains, and evaluates assigned personnel to meet the needs of the licensee and ensure the efficient operation of Community Center events; provides technical direction to staff, City, or contract personnel in the planning, development, and implementation of facility
modification; responds to facility user complaints and inquiries.
- Performs other or related duties as assigned.

QUALIFICATIONS

Knowledge of:

- Principles and techniques used in planning, coordinating, and servicing of a variety of convention, meeting, theatrical, and entertainment events.
- Multi-purpose facility and theater operation and maintenance.
- Health, fire, safety, and emergency procedures affecting the use of public events facilities.
- Principles of administration, personnel management, budgeting, marketing, and promotion.
- Computers and computer applications.

Skill in:

- Multi tasking.
- Contract negotiations.
- Presentations to large groups.
- Staff supervision.
- Prioritizing in an event driven atmosphere.
- Use of computers, computer applications, and software.

Ability to:

- Select, train, supervise, and evaluate subordinates and/or contract labor.
- Establish and maintain effective relationships with those contacted in the course of work.
- Develop work procedures and project priorities in a manner to avoid interference with on-going events.
- Develop a marketing strategy to achieve a financial goal.
- Communicate effectively, both verbally and in writing.
- Work extended hours, including nights and weekends.
- Work under time pressure.
- Anticipate service needs for individual events.

EDUCATION AND EXPERIENCE

Any combination of education and experience that would provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Experience:

Five years of experience in the preparation for, and presentation of, convention and entertainment events including the supervision of personnel and coordination of activities, or in supervising, planning, and scheduling the maintenance of a large multi-functional facility.

Education:

A Bachelor's Degree in business or public administration, marketing, or a closely related field.

Substitution:

Additional years of experience related to the essential duties of the position, including public relations or entertainment facility management, or hotel events planning experience, may be substituted for education on a year-for-year basis, up to four years, at the discretion of the
hiring authority.

PROOF OF EDUCATION

Should education be used to qualify for this position, then proof of education such as, but not limited to, university/college transcripts and degrees should be submitted with your application and will be required at the time of appointment . Unofficial documents and/or copies are acceptable.

An applicant with a college degree obtained outside the United States must have education records evaluated by a credentials evaluation service. Evaluation of education records will be due at time of appointment.

THE SELECTION PROCEDURE

Please note, the City of Sacramento's preferred method of communication with applicants is via e-mail. As such, please ensure you verify the e-mail address on your application, and check your e-mail frequently, including your spam and junk folders. All e-mail notifications can also be accessed through the governmentjobs.com applicant inbox.
1. Application: (Pass/Fail) - All applicants must complete and submit online a City of Sacramento employment application by the final filing deadline ;

• Employment applications must be submitted online; paper applications will not be accepted.
• Employment applications will be considered incomplete and will be disqualified:
  • If applicants do not list current and past job-related experience in the duties area of the "Work Experience" section. Note: Qualifying experience is based on full-time experience (40 hours per week). Qualifying experience is calculated to the full-time equivalent (pro-rated if less than 40 hours/week).
  • If "see resume" is noted in the "Work Experience" section; a resume will not substitute for the information required in the "Work Experience" section.
• Position/job titles will not be considered in determining eligibility for meeting the minimum qualifications for this position.
• Proof of education such as, but not limited to, university/college transcripts and degrees should be submitted online with your application. Proof of education will be required at time of appointment.

2. Supplemental Questionnaire: (Pass/Fail) - In addition to the City of Sacramento employment application, all applicants must complete and submit online responses to the supplemental questionnaire to the City of Sacramento Employment Office by the final filing deadline ;

• Responses to the supplemental questionnaire must be submitted online; paper questionnaire will not be accepted.
• Incomplete supplemental questionnaire will not pass the review process; omitted information cannot be considered or assumed.

• A resume will not substitute for the information required in the supplemental questionnaire.
• Possession of the minimum qualifications is not necessarily a guarantee for further advancement in the selection process.

3. Screening Committee: (Pass/Fail) - All applications received by the final filing deadline will be forwarded to the hiring department for review. The hiring department will select the most competitive applications for further consideration. Human Resources will only evaluate employment applications for the minimum qualifications, as stated on the job announcement, for applications selected by the hiring department.

4. Interview Process: Human Resources will forward applications to the hiring department. Those determined to be the most qualified candidates will be invited to participate in an interview process.

5. Conditional Hire: Upon receipt of a conditional offer, the selected candidate must complete and pass Live Scan/fingerprinting . If applicable, candidates may also need to pass a pre-employment medical exam, controlled substance and/or alcohol test, and possess any required licensure or certification prior to receiving a start date from the Department. Failure to meet these prerequisites will be grounds for withdrawal of your conditional offer of employment.
QUESTIONS:
For questions concerning this job announcement and the application process:

• Please visit https://www.governmentjobs.com/Home/ApplicationGuide for a comprehensive, step-by-step guide to the application process.
• For technical support between 6 AM - 5 PM PT, contact Live Application Support at 855-524-5627.
• Visit the City of Sacramento Human Resources Department website at https://www.cityofsacramento.gov/HR/employment ;
• Send an email to employment@cityofsacramento.org ; or
• Call the Human Resources Department at (916) 808-5726

Bilingual Pay
Did you know that the City offers bilingual pay? That's right, most labor agreements offer the option of providing employees with bilingual pay if the department deems it to be operationally necessary.

Pension Reform Act
The City of Sacramento is covered by the California Public Employees' Retirement System, and as such, must adhere to the California Public Employee's Pension Reform Act (PEPRA) of 2013. Please note that the provisions within this act may affect or impact an applicant's eligibility and/or selection for open vacancies at the City of Sacramento.

Equal Opportunity Employer
The City of Sacramento is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.

Additional Information

Civil Service Rules: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/CivilServiceBoardRules62012.pdf

Union Contracts: https://www.cityofsacramento.gov/HR/labor-agreements.html

Salary Schedule: https://www.cityofsacramento.gov/content/dam/portal/hr/documentlibrary/SalarySchedule.pdf

Closing Date/Time: 3/11/2026 11:59 PM Pacific

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• City of Sacramento

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