Water Systems Supervisor - Water Meter Services
- Salary: $31.52.43 - $40.98/hr. | $65,563 - 85,232 annually USD
- Full Time
- Administrative Analysis and Research
- Clerical and Administrative Support
- Utilities
- Water and Wastewater Treatment
-
Job Description
Water Systems Supervisor - Water Meter Services
at The City of Fort Worth
Water/WW
Pay Range: $31.52.43 - $40.98/hr. | $65,563 - 85,232 annually
Job Posting Closing on: Thursday, March 12, 2026
Benefits for this position include: 11 Paid Holidays, Medical, Dental, Vision, Paid Time Off, Pension Plan, Professional Development Opportunities. Find Out More!
The City of Fort Worth is one of the fastest growing large cities in the U.S. Our employees serve the needs of over 1,000,000 residents, promoting our values of exceptional customer experience, mutual respect, embracing our diversity, continuous improvement, ethical behavior, and accountability.
The City of Fort Worth Water Department has a Water Systems Supervisor job in the Meter Services Section. This is a fast-paced environment with a sense of urgency and quick response to internal and external customer inquiries. Oversees the daily field activities related to installing, replacing, repairing and reading water meters and all associated devices.
This Water Systems Supervisor position leads the team responsible for customer investigations, maintenance, new development, revenue recovery, surveying, delinquency, and large meter exchange/testing. The City of Fort Worth is growing at a fast pace, and this will be an exciting opportunity for someone looking for a challenging and rewarding career. The city has implemented an Advanced Metering Infrastructure system, which contributes to the City's vision of being the "most livable and best-managed city in the country."
The regular work schedule is Monday - Friday; however, the candidate must be able to work nights, weekends, and holidays with possibly no advance notice as needed. The individual will also be required to be on call.
Minimum Qualifications:
- High school diploma/GED supplemented by specialized training related to assigned operation
- A minimum of five years of relevant work experience
- Possession of a valid driver's license
- Must be able to pass the City of Fort Worth Human Performance Evaluation
- Must be able to work on call, after hours, weekend and holidays, and report to work during all weather conditions
- Possession of a TCEQ Class C Water Distribution Operator license
Preferred Qualifications:
- Project/Contract Management Experience
- Experience working with Geographic Information Systems (GIS)
- Familiar with billing software such as AS400-Cisco and asset management and work order software, Maximo or other
- Previous experience with Advanced Metering Infrastructure (AMI), either electrical, water or gas utility
- RF/Wireless Technology, Sensus FlexNet and Harris Meter Data Management System (MDMS)
- Bilingual/Spanish
The Water Systems Supervisor job responsibilities include:
- Supervise staff, which includes prioritizing and assigning work; conducting performance evaluations; ensuring staff is trained; ensuring employees follow policies and procedures; maintaining a healthy and safe working environment; encouraging and recognizing employees; and making hiring, termination, and disciplinary decisions or recommendations
- Develop and document training, policies, and procedures
- Supervise all aspects of meter inventory control processes
- Oversee all field activity using work order data and reports
- Respond to and resolve complex and escalated customer inquiries, including internal customers, and address emergencies and after-hours customer issues while providing exceptional customer service
- Interpret billing and delinquency policies to staff and customers
- Promote, establish, and maintain effective working relationships with internal city departments and employees, management, contractors, utilities, and the general public
- Manage special projects, contracts, and contractors
- Generate daily and monthly reports, analyze data and statistics, and utilize data for day-to-day operations, including decision-making
- Develop and implement best practices to improve operational efficiency
- Research new industry processes and equipment for potential implementation. Collaborate with others to research trends, data, and other records to gain knowledge of equipment and machinery and inspect and investigate problem areas within the system for possible remedies
- Monitor and track individual driver safety training and vehicle usage, handle accident reporting, fuel usage, maintenance and repair costs, and obtain the necessary services
- Review monthly reports on vehicle expenditures and verify the information, reconciling as necessary
Working Conditions
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Depending on assignment, positions in this class typically require touching, talking, hearing, seeing, grasping, standing, stooping, kneeling, crouching, reaching, walking and repetitive motions.
Apply Now! Come be part of something special in Fort Worth.
Conditions of Employment
The City of Fort Worth is proud to be an Equal Employment Opportunity employer. It is the policy and practice of the City to recruit, hire, train and promote a diverse workforce without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or another non-merit factor.
The City of Fort Worth is committed to full compliance with the Americans with Disabilities Act. Reasonable accommodations may be made to enable qualified individuals with disabilities to participate in the job application or interview process and to perform essential job functions.
Candidates who do not meet the Education requirement, may be considered if they have more relevant work experience than the position requires. Those selected for employment will be required to pass Pre-Employment checks depending on the position requirements. Those could include, but are not limited to: criminal background check, drug screen, education verification, etc. criminal convictions will be considered on a case-by-case basis. Employees are paid by direct deposit only.
Closing Date/Time: Thursday, March 12, 2026 -
ABOUT THE COMPANY
-
-
City of Fort Worth
Show moreThe Community
The City of Cowboys & Culture is known for its Texas hospitality. The stunning and sprawling City of
Fort Worth is one of the fastest-growing cities in the U.S. And it’s no wonder — With great neighborhoods, scenic terrain and a rich history of arts and culture, paired with world-class opportunities for business and education, it’s not only fun to visit Fort Worth, it’s even more rewarding to call it home.Fort Worth truly offers all the benefits and amenities of a bustling metropolitan city, while keeping the small- town charm that keeps it unpretentious and charismatic in all the right ways. Designated as one of America’s “Most Livable Communities” by the Partners for Livable Communities, the city truly offers a melting pot of culture, commerce, community and yes, cowboys.
There are over a dozen remarkable districts full of treasured history among modern luxuries and unique places to have fun, making it the No. 1 tourist destination in Texas and welcoming more than 9.4 million visitors annually.
Being one of the fastest-growing among large cities in the country, Fort Worth has received multiple accolades, including number one downtown (Livability), and the second-best City in the nation for job seekers (Forbes). Our employees serve the needs of over 900,000 residents representing culturally diverse communities.
Exciting Growth & Future Development
One of the most fascinating aspects of the City of Fort Worth is its almost unprecedented growth over the past several years. Both in terms of population and industry, and as the 12th largest city in the United States, Fort Worth is truly booming — which presents both challenges and opportunities to truly develop this city in the right way. Every 30 minutes a new person moves to Fort Worth, so we’re looking for candidates who can embrace an evergrowing and changing environment and improve on it with solutions that work for the entire community of Fort Worth.
Mission
We are working together to build a strong community that others can look to as a pillar of unity and excellence. Through grassroots efforts within the community, and large scale construction and transportation plans that continue to add the infra- structure a growing city like Fort Worth needs, we’ll provide the public services our community requires to continually cultivate the unique city we call home.
Vision
Fort Worth’s vision is to be the most livable and best managed city in the country. We’ll do this by taking care of our citizens, implementing the highest quality standards in our schools, continually improving the neighborhoods we thrive in and the facets of the city that make our town so unique.
Benefits That Are Well Worth It
The City of Fort Worth continues to be dedicated to its employees’ well-being by providing competitive health benefits, a well-rounded wellness program and a Zero Accident Philosophy® workplace. All regular full-time employees and those employees who work 30–39 hours per week are eligible for all City of Fort Worth Benefits. Part-time employees who work 20–29 hours per week are eligible for dental, basic life insurance, supplemental life insurance, flexible spending accounts, 457 Deferred Compensation plan and other voluntary benefits.
Medical Program
The City offers two plan options through Meritain Health, an Aetna company.
The Health Center Plan – Offers employees and their family’s
primary health care services that are 100% completely free and unlimited. Employees can visit any one of the three City of Fort Worth Employee Health Centers and receive guaranteed same or next day appointments for sick visits. Also, services are available at any one of the five satellite locations that serves employees across the city.
The Consumer Choice Plan – Is offered to employees at no cost or low monthly premiums to cover eligible dependents and provides the financial benefits of a Health Savings Account (HSA).
• Preventative services are covered at 100% on both plans.
• Prescription Drug coverage including mail order pharmacy are also included.Vacation
Eligible for 3 weeks of vacation: After successful completion of probationary period (usually
6 months), employees may take time off for rest, relaxation, vacation, illness, religious observances, and personal business.Holidays
Available on the first day of employment, the city provides employees with paid holidays, including two personal holidays.
Wellness Program
The city’s Healthy Challenge Wellness Program rewards all full-time, benefit-eligible employees on the city’s health insurance. The Healthy Challenge Program utilizes a points system. Participants may earn points throughout the year (Jan. 1-Dec. 15) for completing specific program activities and participants can redeem points at the end of the year for a cash reward. By participating, individuals can earn $150, $200 or $250 by accumulating program points.
-