IT SPECIALIST-INFRASTRUCTURE (PUBLIC SAFETY SUPPORT)

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED
Job Classification: IT SPECIALIST-INFRASTRUCTURE (PUBLIC SAFETY SUPPORT)
Posting Number: 38241
Department: Houston Information Technology Services
Division: ENTERPRISE INFRASTRUCTURE SERVICES
Reporting Location: 5320 SHEPHERD DR.
Workdays & Hours: MONDAY - FRIDAY 8:00 AM - 5:00 PM* *Subject to Change

DESCRIPTION OF DUTIES / ESSENTIAL FUNCTIONS

• Onsite Technology Support provides in-person assistance to employee end users including
• Under general direction, assists higher level technicians on routine activities relating to network monitoring, operations, and maintenance.
• Under general direction, performs general maintenance tasks, troubleshoots and repairs computer systems and peripheral equipment located throughout the organization.
• Maintaining and troubleshooting a range of user problems including PC hardware/software/LAN and voice network
• Diagnosing problem source through discussions with users and coordinating with internal organization support and operations groups and/or with vendors to resolve problems
• Assist with the implementation and maintenance of existing and new servers/storage devices based on established designs and business standards.
• Acquiring, installing, and upgrading PC components and software and planning for/responding to service outages and other problems
• Installs hardware and software; troubleshoots hardware and software problems.
• Available for on-call, activations, and around - the - clock support as critical issues arise.

Candidate must successfully pass a CJIS background investigation with the Department within 6 months of hire.

WORKING CONDITIONS

This position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort in a normal office environment. The position routinely requires lifting of moderately heavy items, such as computers, printers, or records boxes (up to 40 pounds) and/or stooping, bending, very long periods of walking on rough surfaces on a routine basis and extensive use of a video display terminal. There may be sources of discomfort, i.e., outdoor installations, hot/cold temperature and humid/wet conditions. Hands-on environment. May have on-call responsibilities and rotating shifts.

MINIMUM REQUIREMENTS

EDUCATION
Requires a Bachelor's degree in Computer Science, Management and Information Systems (MIS) or a closely related field.

Related professional experience may be substituted for the education requirement on a year-for-year basis

EXPERIENCE
At least three (3) years of technology experience supporting IT infrastructure including networks, security, and hardware.

System-specific technical certifications may be considered for substitution for 1 year of experience.

LICENSE
A valid Texas Driver License and compliance with the City of Houston’s policy on driving (AP 2-2).

PREFERENCES

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. **

GENERAL INFORMATION

SELECTION / SKILLS TESTS REQUIRED

Department may administer skills assessment test.

SAFETY IMPACT POSITION - Yes
If yes , this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate’s qualifications as well as the pay rates of other employees in this classification.

PAY GRADE :22

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov . To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call (832) 393-0450.If you need special services or accommodations, call (832) 393-0450. (TTY 7-1-1).

If you need login assistance or technical support call 855-524-5627.
Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.
All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

EOE Equal Opportunity Employer
The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.

The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include:

• Medical
• Dental
• Vision
• Wellness
• Supplemental Insurance
• Life insurance
• Long-term disability
• Retirement pension
• 457 deferred compensation plan
• Employee Assistance Program
• 10 days of vacation each year
• 13 city holidays, plus one floating holiday
• Compensable Sick Leave
• Personal Leave
• Flexible schedules
• Hybrid-Telework for eligible positions
• Professional development opportunities
• Transportation/parking plan
• Section 125 pretax deductions
• Dependent Care Reimbursement Plan
• Paid Prenatal, Parental and Infant Wellness Leaves
• Healthcare Flexible Spending Account

For plan details, visit http://www.houstontx.gov/hr/benefits.html

Closing Date/Time: 3/23/2026 11:59 PM Central

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• Houston Airport System

• 2812331839

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